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“Home away from home” 5 of 5 bubbles
Review of Hilton Garden Inn Chicago O'Hare Airport

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
saratoga springs, United States
1 review
“Home away from home”
5 of 5 bubbles Reviewed March 2, 2014

Service and accomodations are consistently superior. The team is friendly, and the rooms are comfortable and clean. They treat you like a guest in their home. As a frequent traveler, I value the extra mile they go to make my stay comfortable.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathaleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear Kathaleen H,

Thank you for sharing your feedback with us. We appreciate your kind comments about our hotel property and staff. Thank you for staying with us and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
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English first
Madison, Wisconsin
Level Contributor
371 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

We generally fly out of Milwaukee, but with O'Hare eliminating one to two layovers we have recently shifted to ORD. The Hilton Garden Inn ORD is an excellent choice for park and fly users. My wife, her brother and I recently stayed in room 819 with two queen beds, mini fridge, desk, microwave, flat screen tv and lounge chair. The amenities inside the room make it very comfortable for a group of 3 to 4 adults without booking two separate rooms. I only recently signed up for the HH program, and upon arrival we were given room preference and two complimentary bottles of water. Customer service from check in to shuttle service is very good. We did not partake at the hotel's bar or restaurant, but it did appear popular with conference guests. The parking lot is ample and well lit, giving us confidence we wouldn't be lampooned upon our return playing hide and seek with the parking stall.

I didn't rate our stay excellent because of two minor issues. There were no instructions given to us regarding the shuttle upon our return. Other park and fly hotels have given us a business card or slip with instructions on where to meet their shuttle and contact #'s for late arrivals. I was also disappointed to see other hotels making multiple stops as we awaited one arrival of our shuttle. The shuttle runs approximately every 30 minutes at the baggage claim return exits. Three adults, while annoying to wait 45 minutes is doable. If traveling with small children or older adults, consider alternate returns to the Hilton Garden Inn ORD. Overall, very satisfied with stay and service. Cost is upper tier, but for longer trips worth it.

Room Tip: Room 819 has beautiful downtown Chicago skyline views and is also on the arrival slope for ORD.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goose3nbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear goose3nbc,

We appreciate you taking the time to review our hotel staff and property on Trip Advisor! Welcome to the Hilton Honors program! Thank you for your loyalty to our hotel and the Hilton brand of hotels. I'm glad you enjoyed your stay. If we can do anything to make your next stay more comfortable and convenient, please don't hesitate to contact us directly - 847-296-8900. From all of us at the Hilton Garden Inn, welcome aboard and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterton, Indiana
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

I didn't give this an excellent rating because we didn't eat the breakfast, but the hotel is very, very nice. Staff are extremely pleasant and the hotel is very clean (like "how Mom does it" clean). The bed was comfortable and they have a Keurig in the room.

We did Park Sleep Fly with the sleep on the return end. Parking is in their open lot.

We'll stay here again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Whitewater99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear Whitewater99,

Thank you for sharing your stay experience with us on TripAdvisor.com. We appreciate you taking the time to share your feedback with us. Our team is delighted you enjoyed your stay and hopes to welcome you back soon.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 21, 2014

I stayed one night at this property. It's located right next to the Rivers Casino and 5 minutes down the road from the Outlet Mall and Convention Center. We had a king size room and the room itself was nice and spacious. The bed was very comfortable. The building was in good condition and the staff was very friendly. The gentleman who checks us in was very informative of the hotel property. My only issue is that the night I stayed there, the hotel had a few events going on and around 10pm there was no parking available. When I first spoke to the front desk agent she informed me to park next door in another hotel's parking lot. I was a little nervous about that but tried their parking lot anyway and it was also full. I called and spoke to the manager and was told that they were going to move some cars and make spots available. After waiting for 15 minutes I went back in to complain. Being that no cars were moved yet the front desk agent moved her personal car and allowed us to park in her spot. I spoke to the manager to inform him of her kind act and he remove our nightly charge for the night due to the inconvenience that we encountered. Other than this issue the rest of our stay was great and we would return again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sabrina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 25, 2014
Dear Sabrina C,

Thank you for sharing your stay experience with us on TripAdvisor.com! I apologize for the inconvenience you experienced during your stay. I'm glad our staff was able to resolve this issue and ensure your satisfaction. Thank you for your patience during what must have been a very busy evening. Thank you also for your detailed response and endorsement of our hotel. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Nice beds, rooms have a chaise chair nice for TV watching instead of sitting on the bed. Nice buffet breakfast for a reasonable price, has 24 hour van pick up from O'Hare airport, and it is 2 blocks away from the River Casino if you need to kill some time.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Retired-Unretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 25, 2014
Dear Retired-Unretired,

Welcome to our Trip Advisor page. We're delighted you enjoyed your stay and appreciate you taking the time to share your experience with us on TripAdvisor. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
185 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed February 16, 2014 via mobile

Recently stayed there during a business meeting. The staff was friendly and helpful. I arrived very late as the food service was closing for the evening. As they checked me in they found out what was still available and arranged for it to be dropped off. They took that extra step which was appreciated. Due to the very cold weather, they assisted us with finding a good place for dinner and arranged our transportation. The breakfast buffet was excellent with a chef asking us about what other hot and customized foods we would like. Rooms were very well maintained and modern.

Stayed February 2014, traveled on business
Helpful?
Thank Lickcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 25, 2014
Dear Lickcreek ,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com! We appreciate your feedback and hope to welcome you back soon! Have a wonderful week!

Sincerely,

Alex Bohan
Night Audit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queretaro
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 16, 2014 via mobile

Stayed at the hotel for two nights, staff was very courteous, rooms are nice and clean, only room coffee maker and TV remote control refused to work at times but overall OK. Restaurant food and service were outstanding, will definitely stay at this hotel again

Stayed February 2014, traveled on business
Helpful?
Thank OmarG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 25, 2014
Dear OmarG1,

Thank you taking the time to review our hotel staff and property on Trip Advisor. At the Hilton Garden Inn, our team is dedicated to delivering the very best in all we do. Whether you're looking for information on Chicago's hottest night clubs or just that extra pillow to help you feel more at home, please feel free to telephone the front desk with any questions or requests. Thank you for staying with us and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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