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“Great Stay”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Mattoon, Illinois
2 reviews
“Great Stay”
Reviewed December 16, 2013

We spent 2 nights here. The staff were very attentive. Everything was clean. A real nice touch was that we had over 6 inches of snow on Friday night and there were staff outside cleaning the parking lot and cleaning off the cars all day Saturday.

Take advantage of the bed and breakfast deal. For the extra $10 a room we saved $13.95 per person. And the breakfast was outstanding. Made to order eggs/omelets/pancakes and waffles. Plus lots of other stuff.

Cons - the pool was great but kinda cold
- and the pipes/furnace or something is kinda noisy
- I hate the soft beds and tiny pillows

We were in Room 223

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 19, 2013
Dear Darren20001,

We appreciate your detailed feedback regarding our hotel staff and property. Our staff is delighted you enjoyed staying with us. Feel free to call our management personally about any of the issues you experienced during your stay. We'd love to hear from you and we appreciate direct feedback from all of our guests. From all of us at the Hilton Garden Inn, thank you for staying with us and have a wonderful holiday season!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
Minneapolis, Minnesota, United States
2 reviews
Reviewed December 11, 2013

This place is very nice and clean, plus very good value compared to the prices to other similar hotels. Even it's far away from downtown, Garden Inn has 24-hour free shuttle from the hotel to the subway station (like 5 mins driving distance).

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ceci T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 19, 2013
Dear Ceci T,

Thank you for reviewing our hotel staff and property on Trip Advisor! We hope you'll visit us again soon. Have a wonderful holiday season!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 8, 2013

I have stayed here for 1-2 nights every month for the past few years and I absolutely love it because:

1. It's close to ORD and there is a free shuttle bus
2. It's close to Rivers Casino, a bunch of good restaurants, and the major highways
3. The staff is always friendly and professional
4. The bar is always a friendly place with fair prices.
5. The food (restaurant and room service) is outstanding and reasonably priced.
6. You get 2 free bottles of water every night.
7. The business center is convenient and has all of the necessities.
8. Great breakfast and coffee included

Room Tip: Select a room in the middle of a hall to avoid airplane noise from O'Hare.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me_Never_Home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 19, 2013
Dear Me_Never_Home,

Thank you for your kind words about our hotel staff and property. We appreciate you taking the time to share your review with us and others on TripAdvisor.com. Thank you for your continued loyalty to our hotel and the Hilton brand of hotels. We hope to welcome you back again soon. From all of us at the Hilton Garden Inn - Chicago O'Hare, thank you for staying with us and have a wonderful holiday season.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 8, 2013

The staff was great - airport shuttle was quick and easy; there was toothpaste at the front desk to substitute what I forgot, and each of my questions and requests were quickly and accurately answered and fulfilled. Free parking is great; free internet access was available and functional. Furnishings were in good shape. Overall appearance of hotel is very good. In hotel dining available until 11. Only complaint is I suppose universal - don't get a room next to the elevators, if you can help it. The lift mechanisms were loud and affected my sleep. I make it a point to ask for hotel rooms away from elevators, but didn't do so on this occasion. Hotel was close to full up and reservation was made only a few days before my stay, so I probably was given one of the last rooms available.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 19, 2013
Dear Pueo2,

Thank you for choosing our hotel for your lodging needs during your stay in Chicagoland. We appreciate your detailed feedback! Provided we have the availability, our front desk team is usually able to accommodate requests for rooms away from the elevator. I'm sorry to hear we were unable to help you into your preferred room type. Feel free to telephone the front desk a few days prior to your next stay and our managers will do our very best to ensure we find a room that best fits your needs. Thank you again for taking the time to review our property. From all of us at the Hilton Garden Inn, Happy Holidays!


Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 1, 2013

The hotel is in a great location and the casino next door has wonderful food. The rooms are clean and the staff are friendly
However the noise from airplanes flying overhead makes it hard to sleep so bring earplugs. If you are flying in or out of ohare I recommend this place but if you are looking for relaxing accommodations there are better (quieter) choices farther from the airport.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank hellofromme123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 19, 2013
Dear hellofromme123,

We appreciate you taking the time to review our hotel staff and property on Trip Advisor! I was disappointed to hear you had trouble sleeping. Our hotel is one of the newest properties in the O'Hare area and features excellent insulation from the noise and elements. I'm glad you enjoyed the casino and hope you’ll try us again soon. On behalf of the entire Hilton Garden Inn Team, Happy Holidays!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 26, 2013

Such a great place a year ago we decided to stay again for the Muscle Car Nationals at the Convention Center. Free shuttle service back and forth and to local restaurants. Nice bar and dining room. No free breakfast but the buffet with chef is really good. Will stay here whenever need a place near the airport. Had two rooms as we were with another couple. They thought it was a great value...priced in the hundred dollars per night range.

Room Tip: We were on the 6th floor. Very quiet
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbrantmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 2, 2013
Dear jbrantmeier,

We're proud to have earned your loyalty and appreciate you taking the time to share your stay experiences with us and others on TripAdvisor.com. We hope to welcome you back soon. From all of us at the Hilton Garden Inn, Happy Holidays!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 25, 2013

No connecting flights home on arrival date, so stayed here for a night after 3 weeks in the Middle East. It was so wonderful to be home and the folks here were absolutely terrific. After a 13 1/2 hour flight out of Amman, this tired old man was warmly greeted and given a very comfortable room. Enjoyed a delicious American meal in the lounge, the staff there took great care of me. After a very restful night in a quality bed, had a seamless departure and finished my trip home.

The only suggestion for improvement would be a covered entrance direct from the terminal. Had to walk a bit of a distance hauling luggage, but the weather was nice so no problem.

Room Tip: If my average room was any example, ALL rooms are probably great.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, December 2, 2013
Dear Steve M,

Thank you for submitting your feedback regarding your most recent stay with us. I'm delighted our staff made your visit enjoyable and comfortable for you after your return from the Middle East. On behalf of the entire team at Hilton Garden Inn Chicago O'Hare, please accept my best wishes for this Holiday Season and New Year!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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