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“Great for families with young kids”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great for families with young kids”
Reviewed September 30, 2012

We came in for a short weekend to visit family and had a great time. Pool area is amazing for kids with an infant/toddler play area. This hotel is clean, friendly and very updated. The rooms are spacious and quiet. Would highly recommend this hotel.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happymom80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, October 7, 2012
Dear Happymom80,

Thank you for leaving feedback about your experience at our property. We’re please you and your family enjoyed your stay and hope to welcome you back soon.

Sincerely,

Alex Bohan
Hilton Garden Inn – O’Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
Buffalo, New York
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 24, 2012

Was put up here by United Airlines. Wow, what a nice place. Clean & Modern. I worked 3 years at the Hilton Garden Inn and Buffalo, and I must say, your is VERY tastefully decorated, more so than ours was. I would easily come back again. Also, the van driver on that night, September 16th (maybe Greg?) was wonderful considering he had a bus load of crabby distressed passengers.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tamrabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2012

We stayed here in July 2012 in town for a Chicago area family reunion weekend and we were very impressed with the staff, the room, facilities and price. Little did we know we would be in need of a place for all of our family members from out of town to stay a month later for my Mom's funeral. We were there for 5 nights and I cannot thank everyone enough for their kindness and helpfulness. Sharee (spelling?) at the front desk was my God send. She was so kind and helpful. Where have you stayed where staff members say good morning or hello to you by name? Gloria, Ilsa, Marc and the rest of the staff (I apologize for not getting every name) were great.. The rooms were spacious, and clean. All of my family members that stayed here felt the same way. Would we stay here again....ABSOLUTELY!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 124Phyllis_M_12124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, September 26, 2012
Dear 124Phyllis_M_12124,

On behalf of the entire team at Hilton Garden Inn Chicago O'Hare, I would like to personally thank you for your very kind feedback. I look forward to the opportunity of welcoming you back in the future and will be sure to share your comments with the entire team!

Sincerely,

Alex Bohan
Hilton Garden Inn - O’Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
120 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 21, 2012

Good hotel. Room was very clean and waht I expected. Location is good, little noise from planes/expressway and easy to get from here into Chicago and to airport. Bathroom is fine, with loads of hot water in the morning and good pressure. Cant speak for food, did not pay for breakfast. Better places down the road for half the price. Odd at check in-3 people behind the desk. All looked up, no smile, no welcome, nothing. Just stared. Finally the trainee on duty said hello. She then did a great job with checkin and acknowledging status, etc. Will say, for a hotel that markets towards business people, still find it odd there is not a safe in the room to secure laptops, etc. Work out room provides the needed basics. All in all provided what was expected.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLS300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORDCH, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, October 1, 2012
Dear JLS300,

I would like to thank you for choosing our hotel for your travel needs and taking time to provide your feedback on TripAdvisor.com. Your comments are very important to our team and will be shared with our Front Desk staff during our next training session. Comments like yours, provide an excellent opportunity to improve our services, so we can continue to improve our policies and procedures. I will also share your comments about in-room safe with our development team, so we can review renovation plans in the future. Meanwhile, please do not hesitate to let our Guest Services Team know if you need to secure any personal valuables - our property provides secure safe location at the Front Desk.
Again, I would like to thank you for your business and for sharing your feedback with TripAdvisor.com community. Safe Travels!

Anton S. Rykov
Manager

Hilton Garden Inn Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois City, Illinois
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 20, 2012 via mobile

This is a nice place I would stay here anytime. Staff was friendly, room was clean and comfortable. Great location easy to find. Give it a try I don't think you will be disappointed it looks like a new Hotel.

Stayed September 2012, traveled on business
Helpful?
Thank goneracin18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Maryland
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 16, 2012

I booked here as part of a wedding invitation suggestion. I used the shuttle from OHara to and from the airport; and to and from the Wedding Venue (prearranged by the bride).
The shuttledrivers were courteous and friendly, especially Carmine.
The room was very clean and modern, and the king size bed had controls for firmness. I had a drink in the lobby bar, and also at breakfast there. Everyone was welcoming; including the hotel reception staff. No complaints at all, highly recommend this hotel. Prices were very reasonable. Its a short walk to the Rivers Casino.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelwoman21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, September 24, 2012
Dear travelwoman21,

Thank you for sharing your experience with us on Trip Advisor. We’re glad you enjoyed your stay at our newly renovated property. I’ll be sure to pass on your kind comments to Carmine and the rest of our shuttle drivers.

Sincerely,

Alex Bohan
Hilton Garden Inn-O’Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
petersam
Level Contributor
114 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 11, 2012

Don't worry about this hotel being two doors down from the casino (Chicago has a casino?). the hotel and the clientele appeared to be all business. Don't worry about being near the airport. i never heard an airplane, and I was on the top floor. I appreciated the clean, new room, firm bed, good working remote control and TV system that works fast and doesn't launch you into the pay system when you turn it on. The room was bery well lit, not something you encounter frequently in hotels. The bathroom was clean and worked well. Plenty of power outlets. The only negatives were no recycling bin and no newspaper delivery.

The restaurant had good pizza and beer and plenty of seats at the bar for watching the game. At breakfast, it was a combo of cold buffet and hot food to order, i was in a rush, so I grabbed a pastry to go. The gym was a good size for a hotel like this with cardio and dumbells.

Room Tip: my top floor room had a nice view. Elevators were very fast too.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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