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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Northern California
Level Contributor
57 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Reviews are right”
Reviewed May 20, 2012

I too chose this hotel for an overnight near ORD based upon reviews here. Since I relied upon the reviews, I will add my own. My room, 720, was fine, perhaps a bit dated. That really did not matter to me. This hotel was everything one could want for an airport hotel: good (regular & predictable) shuttle service from the airport with a driver who helped with everyone's bags, a friendly and informative bartender, good enough food (with the exception that there is no expresso coffee, only brewed), a very good business center, and a very helpful staff at the front desk.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank JP&mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, June 6, 2012
Dear JP&mom,

We're so pleased you enjoyed your stay and appreciate that you chose us. Thank you for sharing your comments. TripAdvisor is an excellent resource and I'm glad to hear it provided you with the information you needed in choosing a hotel. We hope you can enjoy our newly renovated rooms the next time you're in town. Thanks again for your feedback. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn, Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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English first
Rockville, Maryland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2012

I chose this hotel based primarily on the Trip Advisor reviews and I'm glad I did. I had business in Des Plaines and this hotel proved to be ideal. The location precluded me from going into the city of Chicago, but it was convenient for arriving from and going to the airport. Everyone from the shuttle driver on was exceptionally friendly and attentive. The complimentary parking and wi-fi made it a convenient meet-up point for friends and co-workers. The rooms were clean and comfortable and virtually noise-proof. The new casino a half-block down provides a fun little escape if you have some time to kill and are in a gambling mood. All in all, a great place to stay.

  • Stayed May 2012, traveled on business
    • Value
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    • Service
Helpful?
Thank buchy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Buxton, Maine
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 11, 2012

Hosted a small meeting with people from all over North America at this just 6 year old property. The renovations to lobby, restaurant & bar as well as rooms completed last month made this a great choice. Just minutes from the airport via free shuttle. Manager handled setting up two private dinners for 16 at excellent area restaurants -- one included a private dining room and of course free transport to and from. Meeting facilities were excellent and room set up, breakfast & lunch very easy for us to enjoy. Most accomodating. Rate this highly. Did I mention that the shuttle will also get you to the blue L line into the city in 40 minutes? Sweet!

  • Stayed May 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank CrazyAuntMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_L_Garcia, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, May 13, 2012
Dear CrazyAuntMartha,

I would like to personally thank you for taking the time to share your comments with us on tripadvisor. Your feedback is greatly appreciated! It was a pleasure being able to reserve a private room for you in one of our nearby restaurants as well.

Thank you again for choosing our hotel for your business needs. We look forward to your next visit! Have a great week.

Sincerely,

Dan Garcia
Hilton Garden Inn O'Hare
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Sioux Falls, South Dakota
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 5, 2012

Just returned from a 4 night stay at the Garden Inn. Conveniently located to O'hare. Loved the casino next door. Great places to eat within a mile of this hotel. I stayed here a few months ago before the remodel. The renovations are great. Rooms are in wonderful condition. The only downside is that my connection to the wireless internet kept getting dropped. It happed 5 times during the week I was there. I spent all my time at the hotel, as I was attending a conference. Nice place!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tripper0567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_L_Garcia, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, May 11, 2012
Dear tripper0567,

Thank you for taking the time to review our hotel. It was our pleasure welcoming you back to our property. I apologize for the inconvenience you experienced with our wireless internet. We work closely with our technical support team to quickly resolve these types of issues. Please inform our guest assistance team next time the connection doesn't work properly and we will assure our support team resolves the issue right away.

Thank you again for staying with us, we look forward to your next visit.

Best Regards

Dan Garcia
Hilton Garden Inn Chicago O'Hare
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Ottawa, IL
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 30, 2012

The O'Hare Hilton Garden Inn in Des Plaines, IL is a very attractive hotel, from the moment you enter the front door. My wife thought it would just be another "garden variety" (sorry!), average hotel. She commented about her surprise the moment we walked into the warm, inviting lobby. But it was the staff of the hotel that was above average in the way that mattered most. I was especially impressed with the young man who was the night manager, Eduardo. I found out later that besides his demanding job as the all-nighter front desk manager, he is a full-time student at U of Illinois-Chicago. Eduardo was a very welcoming, helpful manager; a very professional young man with a gift for service, as were many of the other staff members. One young senorita I ran into on the elevator in the morning was very friendly, welcoming and thanking me persoanally for staying at the hotel. The staff has clearly been well chosen and trained to welcome guests and give them a positive experience. Oh, and our room...my wife loved it! So did I.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_L_Garcia, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, May 11, 2012
Dear John W,

I'm glad to hear that you and your wife enjoyed your stay with us. Thank you for your kind words in regards to our property and our staff. I have shared your comments with Eduardo and our housekeeping team. Thank you again for coming back to our property, we are glad to have earned your loyalty!

Best regards,

Dan Garcia
Hilton Garden Inn O'Hare
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Staten Island, New York
Level Contributor
105 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 30, 2012

Stayed here as it was convenient to the airport. I had guests arriving from Japan and needed a hotel with free shuttle service.

First I must say, the staff that checked us in was superb! I like to request a bed & breakfast rate for my colleagues from Japan. This hotel did not have such rates but because I am a Diamond member with HHonors, they gave both of my colleagues a breakfast coupon. It's the little things like this that make my long travel week start off with a smile.

If you have to stay in town with your family I highly recommend this place because of the pool. I saw pictures posted. I was in the gym and saw families having a great time...the pool is made for kids.

Typical HGI features, nothing bad to say.

  • Stayed April 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank kuuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_L_Garcia, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, May 11, 2012
Dear kuuru,

Thank you for taking the time to comment on our service that you received during your stay with us. I'm glad our staff was able to make your stay comfortable for you and your guests. We definitely appreciate your loyalty to our property and look forward to welcoming you again in the near future.

Best regards,

Dan Garcia
Hilton Garden Inn O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 29, 2012

I will make this short because I love this place my family and I choose this hotel everytime we stay in the Chicago area. Close to the airport, great shuttle service, park and ride, close to blue line and great value. I love working out and they have one of the best workout areas for a value hotel. I just love this place.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 833travelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_L_Garcia, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, May 11, 2012
Dear 833travelguy,

We appreciate your continued loyalty to our property, thank you for choosing our hotel every time you are in the Chicago area! It's always a pleasure to see that we have earned a guest's repeated business. If we can be of any assistance in the future, please do not hesitate to contact the hotel directly. Thank you again, I hope you have a great week!

Sincerely,

Dan Garcia
Hilton Garden Inn O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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