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“Decent”

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Best Western Des Plaines Inn
Ranked #5 of 9 Hotels in Des Plaines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Decent”
Reviewed December 2, 2012

Room was decent, staff is friendly, but a lot of Noise and people Fighting...... Bed was ok lots of pillows!! I would probably stay again. Not bad for the price I stayed 2 nights for $100. Bad location not many restaurants or stores around. Housekeeping was great!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Idontwanttosay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, December 6, 2012
Thank you for the positive feedback. We value your response and will be using it to improve as a team for you and guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Madison, Wisconsin, United States
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 24, 2012

Decor is a little dated, walking thru the hall & stairway area. Loud train noise came by sometime in night as did noise from the TV next door. It was right next to the headboard of our bed and sounded like we had our tv on in our room. Called front desk & they took care of it. Pool area nice for swimming laps. Had a really nice breakfast. Due to noise & being waken up by TV & train noises I probably won't stay here again. Our window over looked what looked like a hovel being added on to the building next door. Very low water pressure in the shower. Forgot my tooth brush & front desk staff brought one right up.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, December 6, 2012
Thank you for your time and we appreciate your review. We apologize that your stay has not exceeded your expectations and look forward to having another chance to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton
Level 5 Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 15, 2012

I took my daughter to Chicago for Lollapalooza (or however that's spelled) but because of that very reason, we stayed a little further out in the suburbs this year. Having lived in the Chicago area, I know that using public transportation such as the El Train is more convenient than driving in the city, anyway.

The Best Western in Des Plaines was not bad by any means. Rooms and public areas seemed clean, and the air conditioning was fantastic. Decor was a little outdated but that isn't a big deal to me. There's a nice family restaurant right next door to the property.

The parking lot is a pain, though. Spaces are tight and minimal, and at night the lot seems dark and desolate. In fact, the entire lot the hotel is on seems almost too small for the hotel itself... kind of "squeezed in there".

Guest services staff members were decent. Their interactions were somewhat mechanical and methodical, but they were attentive enough. Housekeepers were very friendly and quick to ask if we needed anything.

Still, next year I think we're going to try to be closer to the city. If I needed to be in Des Plaines again, however, I'd consider this hotel again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Stormchaser1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, November 22, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

I would recommend this hotel to any one , who is looking for a hotel near by o'hare airport. They have a nice indoor swimming pool , free parking , free breakfast and gym. Staff were very friendly.Check in and Check out was smooth and quick.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller799132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, November 6, 2012
Thank you for taking the time to write the review. We appreciate your business. We are glad that you enjoyed the stay with us and look forward to accommodating you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem, North Carolina, United States
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 1, 2012

Staff friendly and some parts of hotel remodeled, but carpet still old, heating sistem just the same. Adjacent pub and cafeteria decent, good for an overnight while waiting for a plane, but not much else.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hernan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, November 6, 2012
We appreciate your review and apologize for not exceeding your expectations. We are currently in the process of a huge remodeling project and the carpet has been completely removed and replaced with tiles. We look forward to having another opportunity to serve you. If you have any questions or comments, please feel free to contact us at anytime. Thank you for helping us improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prospect Heights, Illinois
1 review
Reviewed October 16, 2012

I scheduled our high school reunion attendees to stay at the Best Western in Des Plaines, Il. they were very accomodating, we used the meeting room for a hospitality meeting and it was set up just right . The lobby was remodeled with new furniture, cabinets ,etc. The counter people were very friendly and helpful. The rooms were clean, roomy and comfortable. The complimentary breakfast was as good as you can get for no cost. The cost was very reasonable when compared to hotels nearer to O'Hare., I heard good comments from the attendees, I would recommend this hotel to my friends.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edward b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, October 29, 2012
Thank you for enjoying your stay with us for the "Austin reunion group" We are glad to hear that the group enjoyed their stay and look forward to making your future reservations as accommodating as the last one. Thank you for the nice compliment regarding the new remodeling process we have started recently, we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level 6 Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 27, 2012 via mobile

We needed a place to stay for an early airport flight. This place was perfect. A couple more miles from the airport than the "airport" hotels and half the price. Nice local restaurants and pubs within blocks of the hotel. Free wi fi, print your boarding pass, shuttle if you need it. You don't get back on the interstate to get to the airport or to the rental return. It was a breeze. Typicall breakfast offered, waffle maker, cereals etc. I will definately use this hotel again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliette1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at Best Western Des Plaines Inn, responded to this review, October 29, 2012
Thank you for taking your time to review the hotel and we appreciate your feedback. We strive for positive feedback and we are glad that you had a positive stay. We will continue to improve and look forward to having you as our guest again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Des Plaines Inn

Property: Best Western Des Plaines Inn
Address: 1231 Lee St, Des Plaines, IL 60018-1512 (Formerly BEST WESTERN Des Plaines Inn)
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Des Plaines Inn 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
The BEST WESTERN Des Plaines Inn is a first-class hotel located only 3½ miles away from O'Hare Airport and very convenient to Donald E. Stephens Convention Center, home of the Rosemont Expo, and All State Arena, Honeywell, home of the Rosemont Horizon and about 3 miles from the newly opened Rivers Casino. We are 17 miles away from Chicago downtown and one mile away from Des Plaines Metra station. We are 3½ miles from Blue Line which operates 24 hours from downtown to Rosemont.We offer you deluxe accommodations with complimentary hot breakfast, an indoor heated pool, fitness center, meeting room and free parking. There are several major shopping centers located from 3 to 8 miles from the BEST WESTERN Des Plaines Inn.We provide complimentary airport shuttle from O'Hare once upon check-in and once upon check-out. We have undertaken a major renovation project to give a comfort stay for our guests. ... more   less 
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Also Known As:
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western

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