Sometimes when I'm in the Chicagoland area, I stay at the Hyatt in Deerfield. Sometimes the rates are surprisingly low (e.g. I got an excellent rate of $69 over Thanksgiving).
The main lobby is bright, modern, well-designed. There's a great gym and swimming pool. Beds are wonderfully comfortable.
The major cons:
The staff is unhelpful. Simple questions like 'Does the hotel offer a laundry service?' or 'How much is the breakfast buffet?' baffled the front desk staff.
Everything is extra. If you drink a bottle of water in the room, you pay. If you want internet, you pay. If you want to use the business center, you pay.
The MAIN TERRIBLE THING is the following:
Twice out of the three times I've stayed here, I've been assigned (different) rooms, all with one feature in common: a leaking toilet that is annoying as hell and that persists 24/7. On one occasion it was just a constant drip, drip, drip, but sometimes it's like a waterfall in there - and not in a soothing way. On one occasion I called to have it fixed and nothing was done. This time, a service person did come but I'm not sure whether the problem was solved completely.
I'm thinking this must be a common problem in the hotel, since it has happened to me on more than one occasion. It's certainly annoying enough to potentially put me off staying here again, even though the hotel is lovely in other ways.
- Official Description (provided by the hotel):
- Full service hotel. Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport. ... more less
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- Also Known As:
- Hyatt Deerfield Hotel Deerfield
- Deerfield Hyatt