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“Not my favorite Chicagoland Hyatt -”

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Hyatt Regency Deerfield
Ranked #2 of 6 Hotels in Deerfield
GreenLeadersSilver level
Western NC
Level Contributor
252 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“Not my favorite Chicagoland Hyatt -”
Reviewed October 6, 2012 via mobile

I travel to the Chicago area frequently, and this hotel is exactly where I need to be. I love Hyatt, and want to love this hotel - but cannot. I agree with a previous poster - breakfast is a mess. Food is often empty, oatmeal is watery, Danish/baked goods are refrigerator cold. I cannot eat scrambled eggs, so have to ask for a fried one. You literally cannot get the waiter's attention to do so, and coffee refills are difficult too. Next time I am ordering from the menu!

The front desk is mixed. Greg (AM) is excellent, and there is a young woman in the PM that is good. But not all are like that, and it is a draw as to who you will get. No excuse for this at Hyatt.

The rooms are remodeled and a mini suite. The colors are restful, and overall they did a good job. Bathroom is TINY, with sink outside the toilet/tub area and visible from the bed. If this bothers you, beware. Windows do not open, which is a way bigger peeve for me.

There does not appear to be a bellman always available, but parking is convenient and well lit.

Nothing truly horrible, but not up to Hyatt standards. I will stay here again because I must - not out of choice.

i do see great weekend rates, and since the rooms are nice, I can easily recommend for an inexpensive weekend get-away. Just be sure to eat elsewhere...

Stayed September 2012, traveled on business
Helpful?
Thank sophiegirl04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, October 8, 2012
sophiegirl04-

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel did not meet your expectations.

We want our guests to have the best stay possible where every area of the hotel is clean and spacious and all services are on-time and of the highest quality. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Sincerely,

Adam Patenaude
General Manager
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012 via mobile

Front desk and hotel were amazing but when you go to the breakfast buffet it is so disgusting food cold they run out of food not even half way through and service is bad will never eat at the buffet again

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank countrytime7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, October 2, 2012
countrytime7-

Thanks for the feedback... I will certainly follow up with my restuarant staff... There is absolutely no reason we should ever run out of food, or for it to be cold...

I'm glad you got great service from my front desk staff... again, thank you for the feedback!

Adam Patenaude
General Manager
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dianesenteney@aol.com
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 27, 2012

We really liked this hotel. Was clean and the staff was very nice. Spent the day in Longwood and was very convenient to lots of other things in the NW suburbs of Chicago. When we asked about restaurants the desk clerk gave us a print out of the nearest ones that gave us the name, address, directions and what type it was. We found this very helpful.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luckywhentraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, September 28, 2012
luckywhentraveling-

Thank you so much for taking the time to review our hotel! I'm glad the service met your expectations!!! If there is ever anything I can do for you, don't hesitate to contact me directly.

Thank you for the business!

Adam Patenaude
General Manager
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CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2012

Our USS FLOYD B. PARKS DD884 reunion took place here at the Hyatt Deerfield. It doesn't get better than this. Courtesy is first on their list. The spacious and gorgeous lobby invites you in immediately. The rooms are all very clean and well decorated and kept that way daily by the hotel houskeepers. The chef (Deb) puts out amazing food (a bit pricey) that will keep you coming back, most especially for that great chicken noodle soup. We worked closely with Taylor Farella and Gary O'Driscoll and they are top notch. We got help any time we needed it and many times they were way ahead of us. Thank you Gary & Taylor. The catering and banquet dept. were on top of everything from morning through night. Our shipmates and their families had a wonderful time and have sent us kudos on a tremendous hotel stay. A beautiful hotel offering the best to all of our veterans. You just cant miss with a stay at the Hyatt Deerfield. Dont hesitate to book here. You will be treated extremely well from the time you check in until you leave. We miss you Hyatt Deerfield!!! Hugs to all who took great care of us.

BILL & SUE BIRDSONG

Room Tip: All are wonderful!!
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soonbil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, September 21, 2012
Sue/Bill-

So great to meet you last week! I'm glad you had a great event! Thank you for everything...

Adam Patenaude
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester Cty., NY
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 12, 2012

A friend who lives in Deerfield recommended the Hyatt for a recent stay. Evidently it was renovated not too long ago. It is a great suburban hotel. Nice, new lobby. Nice, recently refurbished rooms. Everything was clean. Staff was very gracious. And a very good value, at least for our stay.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesStock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, September 21, 2012
JamesStock-

Thank you for taking the time to share your recent experience! II'm glad you like the new look! We hope to see you again soon!

Adam Patenaude
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 28, 2012 via mobile

I stay here frequently and absolutely live the small touches that the hotel continues to add! From fruit in the gym to the new look in your dining room... Well done! It is so nice to see a hotel that actually pays attention to the details and invests money into making their location look and feel better than the rest.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenquat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, September 4, 2012
Jenquat1-

Thank you for taking the time to share your feedback... It is so nice to hear that guests are noticing the little changes we are making to the operation! Our staff is very proud of our new look and we are glad you enjoy it too!

Thanks again for your continued loyalty!

Adam Patenaude
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
arkansas
Level Contributor
135 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 25, 2012

I stayed here for a week while on business. The hotel was clean, beds were very comfortable, a great and friendly staff, and the rooms were very spacious. The meeting rooms were very nice. The food at the restaurant was very good too. The steak sandwich was great, the chicken sandwich was good too. They have a starbucks in the lobby, it's a small kiosk in the corner. They have great restaurants that are real close and a free shuttle that will take you there and pick you up. The only thing that was bad is the hotel is set up in a "L" shape, so the lower the room number the farther you have to walk every time you enter or exit. There are no side doors, you have to enter and exit through the lobby.

Room Tip: The lower the room number the farther you have to walk
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kylelutgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, General Manager at Hyatt Regency Deerfield, responded to this review, August 27, 2012
kylelutgen-

Thanks for the nice feedback! We appreciate your business and hope you will come back soon!

Adam Patenaude
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Deerfield

Property: Hyatt Regency Deerfield
Address: 1750 Lake Cook Rd, Deerfield, IL 60015-4628 (Formerly Hyatt Deerfield)
Location: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Deerfield 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
Full service hotel. Newly Renovated Suite sized guest rooms to include 6 Executive Suites, 1 Presidential Suite, and 1 Hospitality Suite. Amenities to include: living room area with pull out couch, iron/ironing board, hair dryer, coffee maker, referigerators in room, turn down services available, business class floor, newly renovated restaurant and meeting space. A premier suburban corporate hotel located in the heart of Chicago's Northshore. The Hyatt Deerfield is ideally located just 14 miles from O'Hare International Airport and minutes from Fortune-500 companies such as, Abbott Pharmaceuticals, Kraft Foods, Baxter Healthcare, and Morgan Stanley Discover. Enjoy an evening at Ravinia Festival, a day at Chicago's Botanic Gardens, or the excitement of Six Flags Great America, all in close proximity. The Hyatt Deerfield offers cigars at our outdoor patio, newly renovated restaurant, atrium lounge, in-room dining, and a full fitness facility including indoor pool, sauna, Jacuzzi and full line of cardiovascular equipment. Located off 294/94 express way 14 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Hyatt Deerfield Hotel Deerfield
Deerfield Hyatt

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