The level of service at this property is unacceptable, particularly compared to the outstanding stays we have experienced recently at Embassy Suites Phoenix - North. Details:
1.) Not greeted as a Diamond Level honors member or thanked for my business at check-in.
2.) Electronic door lock on our room (201) only works sporadically. We are on our third set of key cards with no improvement. No offer to actually repair the &%*#**^(&ing thing has been made.
3.) At breakfast this morning:
a.) Omelets were pathetic. The "cook" is using rings on the griddle, not omelet pans, and the "egg" mix is so thin and runny that the resulting product is also thin. Lack of true omelet capability resulted in folded scrambled eggs with fillings spilling out on the plate when served. The quantity of ham the cook put in the omelet was insufficient to even taste it, especially since the ham used was minced into 1/8" cubes.
b.) There was no silverware available at the buffet line for at least five minutes. No support for the one guy serving the line was in evidence. (I use the term buffet loosely, as this guy was rationing the food - no self-service here!)
c.) The coffee urns were both empty, and people had been tilting them to get the dregs out for over five minutes. When I finally spotted an employee in a gray jacket, he acted as if I were being unreasonable in bothering him with the problem. Hew said "I'll makes some more." Point is, no monitoring of the situation probably resulting in at least another ten minutes with no coffee.
All in all, a performance at a level consistent with the general ethos in Chicago: "Service? We don't need no stinking service. We can fill up the place without it!"
- Official Description (provided by the hotel):
- Stay in this full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more less
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- Also Known As:
- Embassy Suites North Shore / Deerfield Hotel Deerfield
- Embassy Suites Deerfield
- Deerfield Embassy Suites