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“Change of Ownership” 3 of 5 bubbles
Review of Embassy Suites North Shore / Deerfield

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Embassy Suites North Shore / Deerfield
Ranked #1 of 6 Hotels in Deerfield
Certificate of Excellence
GreenLeadersGold level
Palatine, Illinois
Level Contributor
194 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“Change of Ownership”
3 of 5 bubbles Reviewed February 18, 2012

I stay at this hotel 6 times per year, and have done so for the last 4 years. Today, my suite is READY but unfortunately the new management and new owners don't see the value of allowing a loyal Hilton Honors Gold member to check in early.

A few staff members remain from the prior ownership and they are wonderful, as always.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Mmmidwesterner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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930 reviews from our community

Traveler rating
    513
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    122
    35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed February 9, 2012

I stayed at the Embassy Suites, Deerfield IL from 2/2/12 through 2/6/12 with my husband, and two children 1 and 9. Upon arrival I was very pleased. The hotel is very pretty with lots of cool scenery (atrium, small waterfall, fish pond). The suites were fine with plenty of space, clean, and all of the girls at the front desk day and night were all super friendly and helpful. Nothing fancy, but overall great for the value. The breakfast is good in the mornings, but the people that clean up after are pretty rude which was very surprising. There was everything you would hope to find at a standard hotel with a pool, lounge, business center, fitness center, and restaurant.

The restaurant is where they started to lose us. If I were reviewing based on that alone I would absolutely rate it as terrible. Absolutely terrible. Let me begin by saying that I was aware that they were in the process of transitioning to this CG place that very week we were in. I get that, and I get that there are bound to be bumps in the process. I actually made a reservation for 10 for that Saturday night because I had friends driving in from the city to have dinner with us that I've not seen in 15 years. When I spoke with them on the phone before we arrived I was advised that they were offering a buffet style dinner, but absolutely could offer the room service menu or a few made to order items for our dinner party. The woman I spoke with was nice enough on the phone, so I figured how bad could it be? Well just to see what we were in store for we ate there the night we arrived with my Dad who was also staying at the hotel in from CA. The service was so awful - so awful. The server had a bad attitude, she seemed bothered by anything that we needed, left us sitting there with no drinks from the time we arrived until about 15 minutes after we ordered. We asked her if we could order from the room service menu she told us no - we had to order the buffet which was $20 per person, and offered fish, pork potatoes, a vegetable medley, salad, and soup. I was not paying $20 for my 9 year old to eat salad from a buffet because there was nothing else that appealed to him. I explained that I was told we could order from the room service menu - she made us wait another 10 minutes while she checked with the chef. Then she came back and read off the room service menu. (by this point we could have just ordered from our rooms, and have eaten already) We asked if we could look over the menu for a few minutes - she told us no. She was not comfortable leaving it at the table. By this point my 1 year old is fussy, and turning on us. I asked her if she had any crackers or croutons we could give her - she told me no. I asked for a high chair - she told me she didn't have any. It was so terrible. She was cold, rude, and by far and way the most unaccommodating server I've ever had. Finally, we order the burgers off the menu and a couple deserts. The burgers were dry and nothing like what the description read. This is a $13 burger. We sat with empty drinks for another 20 minutes while we waited for her to finally come back with the check. I could not believe how bad it was.

After this naturally I called the restaurant to explain what happened, and to discuss if I needed to cancel my reservation for Saturday night. The girl I spoke with was super sweet, apologetic, and promised the manager Dear would call me in the morning to address my concerns. The next morning, afternoon, and evening came and went with no phone call. I called the hotel front desk and explained all of this all over again. I then got a call back right away from the chef. She was super polite, apologetic, and basically won me back over. I still never received a call from the manager or was offered any apology from anyone on a management level which blows my mind as a manager myself. We met for our dinner party, and wouldn't you know it my side of the table had that same horrible server with the bad attitude. They had a high chair ready for us this time, and offered the room service menu as well as the buffet. The food was much better - good, not great. Not anywhere near worth the menu prices. The same thing happened again - after we were served our food our table was in no mans land. We actually ended up having to go to the bar ourselves to get more drinks. All in all I would say if you want to charge $13 or $14 for a burger, then your service needs to correlate to that level of dining - and it doesn't at all. They actually wrote our credit card numbers down in pen on the receipts after we settled our checks at the table. Who does that? It was such a horrible experience, and such a poor reflection on the hotel. It's a shame we spent money there with so many other amazing options to near by.

All in all the hotel is pretty good, as long as you don't plan on eating or drinking there.

  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jessicamsantiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
2 reviews
5 of 5 bubbles Reviewed January 30, 2012

Stayed for 3 nights in December. Hotel staff was friendly and helpful. When I reported that the mattress was too soft, they immediately replaced the mattress. The Manager's Reception every night was great as were the cooked to order breakfast. Will definitely stay there again!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ADELE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 17, 2012

We wanted a solid hotel for us and another couple traveling from Ohio to visit family and have a nice weekend getaway. It works everytime, rooms, breakfast, staff all just right.

  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anthony682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 15, 2012

I stayed here on business and enjoyed my stay. Very good breakfast. Room was nice as well. Only two issues I had were erratic internet connectivity and it was sort of hard to find the property as it is surrounded by office buildings and everything looks the same. All in all a pleasant stay.

Room Tip: At the light into the property head straight back and you will find the entrance to the hotel. If n...
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TexasTrecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palatine, Illinois
Level Contributor
194 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

I stay at this hotel about 6 times per year for business. The staff usually greets me by name and is friendly. The hotel was updated about 5 or 6 years ago and the new furniture was cheap, and is starting to break down. Other than that, I enjoy this location.

If you stay on the weekend, keep in mind that many church groups or youth groups stay here since the rates are cheaper on the weekends, and parents also have birthday sleep-overs and let their kids run wild. Breakfast on weekends can be crazy.

It's best to stay for business travel during the week.

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mmmidwesterner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
148 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed December 27, 2011

I stayed here during Christmas with my family. I thought the hotel was clean and roomy and the serve was good. The breakfast in the morning was one of the best I had at a hotel.

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kpchitown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites North Shore / Deerfield

Property: Embassy Suites North Shore / Deerfield
Address: 1445 Lake Cook Rd, Deerfield, IL 60015-5213
Phone Number:
Location: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites North Shore / Deerfield 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
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Also Known As:
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites Deerfield
Deerfield Embassy Suites

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