I have stayed at several Comfort Inns and other Choice brands, so I had little question about staying at another one on our recent family trip. We had a good room rate, so I booked.
While the issues were not in the disaster category, they did show a distinct lack of caring about customer service. I booked a king suite room for 2 adults and 2 children. When we arrived, there were only 2 towels in the bathroom and no linen present in the room for the sofa bed (found the empty plastic container for it though). So I went to the front desk and asked. The desk clerk informed me she would get to it when she could since she was the only one working in the motel at the time (the manager was "off somewhere") and it was her busy time (around 4 PM, but with only 5 cars in the lot, how busy???). She not only had the desk to do, but the laundry as well. I was left with one question - so the only linen in the entire motel for the sofa beds is dirty and in the laundry? Apparently this is a bare-bones operation, no spare linen or towels.
So we went to the pool - no pool towels. So I went back to the front desk and asked. I choose to take the clerk's attitude as joking a bit about me making demands and slowing her doing the other things I asked.
We did get our pool towles about 20 minutes later, and about 30 minutes after that got the towels and linen for the room.
The pool however, had so much chlorine in it that my wife could only swim for 5 minutes. The chlorine smell was so strong it was nearly at choking levels.
Breakfas,t was adequate - quite average for a Comfort Inn. I am glad the motel was not any busier the breakfast area had 5 or 6 tables, and only 2-3 for 4 people. Very small and cramped.
Next time I would pick either the Holiday Inn Express across the street, the Sleep Inn next door, or go 30 minutes down the road to Champaign/Urbana.
The good side - the room was clean.
- Official Description (provided by the hotel):
- Whether traveling for business or pleasure, the Danville Comfort Inn® is the perfect place for lodging in the area. Discover the beauty Vermilion County holds, featuring everything from historic sites to nearly 15,000 acres of parks. This Danville hotel is conveniently located near several businesses, including McLane Midwest, Sygma, Alcoa and the AutoZone Distribution Center. The VA Hospital, Danville Community College and David S. Palmer Arena are all less than 10 miles from the hotel. ... more less
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- Also Known As:
- Comfort Inn Danville
- Danville Comfort Inn