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“great service”

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BEST WESTERN Regency Inn
Ranked #5 of 11 Hotels in Danville
Ohio City, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great service”
5 of 5 bubbles Reviewed April 11, 2013

i was passing trow town and it was late and i had to make one stop for night and get some rest and first i called to make reservation and front desk was very helpful and i told front desk that i am driving so i have to stop and give my information but front desk was nice and told me no need to worry just took my name and when i arrived they had my room and by the looking at parking lot it was looking busy but i had my room. i went in room and got surprised by clean room. spotless i actually loved the clean bed sheet bathroom and rest. i like to take shower for long time and i still had hot water for 45min strait. i would recommend travelers like me to stay this place. i am defiantly be back when i am passing throw.

  • Stayed March 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 648MIKEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    50
    31
    16
    22
    18
See reviews for
49
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Nashville, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

I was in town for a short time and ended up making reservations at Best Western on East Gate. The staff was friendly, courteous and helpful. I would definitely stay again the rooms were clean and the hallway leading to room was fresh also and the hot water stayed hot for extended showers which was great.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shante_615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramrock, Manager at BEST WESTERN Regency Inn, responded to this review, March 5, 2013
Dear Miss Sexton,

My staff and i would like to thank you for your kind words and a great review. I am glad to see that you have enjoyed your stay at the Best Western Family! We know you have many options and we are honored to have you as a guest and greatly appreciate your business. We also appreciate you for taking the time out to give us comments and sharing your thoughts. We love seeing them and it encourage us to do more. If you are in this area do come back and stay with us.

If we can be of any assistance do not hesitate to contact us directly at 217.446-2111. Thank you for your time and patronage.

Sincerely,
Nick Patel
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

Recently stayed at the BW Regency, booked on Hotwire. Was not expecting a lot based on reviews I had seen, but the inn was very good. Service was outstanding, room was large, quiet and well equipped - only problem, bathroom door would not stay open. Breakfast was better than average. The staff is really working hard to insure a good stay. Only one restaurant close and I had an OK meal there. However, the the BW Regency is a solid choice for an overnight in Danville.

Room Tip: Ask for room on 2nd floor corridor.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JazzerMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Level Contributor
346 reviews
301 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

Our room was spotless and we very much appreciated the quality of the linens: there were actual fitted sheets on the beds which were crisply tucked in and lots of nice pillows. The shower was sparkling clean and inviting with plenty of hot water and fluffy white towels. The wall mounted flat screen TV had lots of channels to choose from, and the "fresh remote" was housed in a little pouch that evidenced their concern for cleanliness. We enjoyed free wifi with good signal strength & were able to check routing and weather for the remainder of our trip Parking directly in front of our room with outside entrance made it so much easier to transport our luggage. Kody Wantland took exceptional care of us at check in ~ cheerful, friendly, helpful. Our only issue was that our Queen Double room did have a refrigerator but not a microwave. Kody kindly offered the use of the one in the lobby, but we didn't want to walk down there in the cold after getting comfortable in our room. Also, it would appear they could have hired someone to clear the remainder of snow piles in the parking lot up against the sidewalk in front of the rooms that you had to tromp through while unloading luggage. My husband wears a leg brace and I was afraid he was going to lose his footing and fall. We've stayed here before and would definitely stay here again.

Room Tip: Rooms on the north side of the building would probably have less freeway noise.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LINDA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

The room was clean, bed comfortable, the TV worked fine, and so did the internet. But the bathroom door automatically closing was a little irritating. Others have stated issues with the train noise, but that didn't bother me. Since cleanliness is most important, I would stay here again.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluemountain24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kankakee, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

Maybe it's because we had spent the previous night at a bad hotel that made this one so pleasant, but I think it also made us more aware of the details that were so exciting to find at this Best Western.
First, check in was great. The desk clerk greeted us in a very friendly manner, gave us details of the room, services and surrounding area of anything we needed. We didn't have to "pry" it out of him. In particular we wanted a pool/hot tub to relax in, and theirs was superb. Clean and well kept and available until late at night!
Second, the room was excellent. Well laid out, clean and even included a mini fridge/microwave which was an unexpected and welcomed surprise.
Third, the room came with "extras". Just little things, but noticed. Coffee and tea. Extra cups, a serving tray for the bed, extra towels (for the pool) and so on..made our stay.
Fourth, Did I mention clean? Bathroom was spotless and the room smelled fresh. More so, the remote was wiped clean and came in a sanitary bag (don't see that much anywhere else). the receiver on the phone was wiped clean and turned upside down to show it had been serviced. Excellent! Attention to detail like this made us feel comfortable and welcomed.
Fifth, and this was the best part. the room was $50 cheaper than our previous room and we received "First Class" treatment on top of that. Keep up the good work! I do hope sincerely that your management reads this..can't say enough good things about our stay.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lightspeed555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Regency Inn

Property: BEST WESTERN Regency Inn
Address: 360 Eastgate Drive, Danville, IL 61834
Phone Number:
Location: United States > Illinois > Danville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Danville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Regency Inn 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Best Western Danville
Danville Best Western

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