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“Not bad for the price”
Review of Comfort Inn

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Comfort Inn
Ranked #3 of 4 Hotels in Crystal Lake
Reviewed December 19, 2008

We spent 4 days there. Staff was OK, front desk folks were a little on the reserved side but were helpful. Pool was good. Breakfast adequate. Close to the METRA rail station so it made it really easy to go to downtown Chicago without driving.

Bed comfortable; room clean. Several restaurants and malls within walking distance. About 3 miles to the town itself which has some interesting places to eat as well.

  • Stayed: July 2008, traveled as a couple
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Thank Bridgetroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 - 98 of 98 reviews

Reviewed July 29, 2008

The hotel was OK but the breakfast was didn't have a great selection. Not worth the price that I paid per night

  • Stayed: July 2008, traveled on business
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Thank Ester999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2008

We got a suite with a king size bed, a fridge and a microwave and all round there was nothing wrong with the room itself. Of the staff working on the front desk one lady was very rude and didn't seem to care about anything you say to her and worse she doesn't care about the customer and would prefer to just watch the tv. Another one actually left the desk and sat in the chair eating popcorn and watching the tv for hours on end.

The cleaning staff did an excellent job, to our shame a few times the room was a bit of a mess but it was always very clean and tidy by the time the cleaners were done with it.

The manager does not care either, there was a group of children outside from a wedding party drinking (underage) and being noisy at 1am, we called the front desk and were told to "not worry about it" even though they were keeping us awake. A second phone call a half hour later promised he'd go out and ask them to be quiet, but he never did, we watched from our window as the kids got louder and drunker before finally leaving of their own accord.

It's ok to stay for a few days but the beds are very hard and after a week (If you ever have to stay that long) you'll feel like you had been sleeping on a pile of rocks. Certainly the mattress's leave something to be desired and this is throughout the hotel and not a one off as we have stayed there a few times. Finally the price has increased quite a lot and now I am not sure it is worth it, you could pay a little extra per night and stay in a MUCH better hotel nearby.

  • Stayed: April 2008, traveled as a couple
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    • Business service (e.g., internet access)
Thank JamesHarper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2006

I was part of a large group staying at the Comfort Inn in Crystal Lake. A power outage trapped one of our party in the elevator for nearly an hour, and the hotel did not have an emergency key to get him out - isn't that a serious safety violation? We had to call the fire department to get him out. After the incident, the staff was rude to us and acted like it was our fault they were so put out. We all checked out the following morning and spent the rest of the week at another hotel. They lost quite a bit of money over that incident, and none of us will ever stay there again.

Stayed: November 2006
3  Thank moll0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2004

I've never had a problem with a Comfort in till now.First they refused extra blankets,towels,and pillows for our sofa bed.Our room door wouldn't lock because the latch was broken,you had to fight with the bathroom door to get it closed,our window screen was broken,and our view was the awning.The heated indoor pool was freezing cold and there was a half inch of water on the entire floor because the drains weren't working.I also tried to make a pot of coffee but I found mold growing in the basket from old coffee!I asked the front desk to change our room and were refused so I asked for my money back to go somewhere else and was also told no.In the mornig the hotel manager told me I couldn't get a refund because we slept in the room.The sign at the front desk says 100% guarentee!!The only guarentee you will get is that you won't be satified and the manager will get your money.

  • Stayed: October 2003
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2  Thank kimmie375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
862
Reviewed August 17, 2003

This hotel was nicer than expected. The furniture and carpeting were in great shape, our king-sized bed was comfortable, and the room was very clean. The only issue we had was the fact that when staying for a week, which we did, the bed is only made twice. We can understand the sheets only being changed twice in a week but not the bed not being made.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2014
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  • Stayed: October 2014, traveled with family
    • Sleep Quality
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Thank Ольга И
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Comfort Inn, responded to this reviewResponded October 22, 2014

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Additional Information about Comfort Inn

Address: 595 Tracy Trl, Crystal Lake, IL 60014-6280
Phone Number:
Location: United States > Illinois > Crystal Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Crystal Lake
Price Range: $75 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel Crystal Lake
Comfort Inn Crystal Lake
Crystal Lake Comfort Inn

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