I had booked a block of room by contract with this hotel. My son was getting married adjacent to the hotel. I booked January 31, 2012 for August 4, 2012. I called every month to make sure all was ok. Two months before I contacted them to see if I had enough booked or if I needed to add rooms. I was told by the person who signed the contract, if that was necessary they would call me and let me know ahead of time. I never received a call. On August 2, 2012 before the wedding a call was made to book a room and they were told there were no rooms available. I then called to inquire and was told that the employee who signed the contract was no longer there so basically they were sorry. The wedding party and all guests had no where to stay. I panicked and asked to talk to a manager. The manager through out the following days called everytime a room was cancelled by another guest and offered them to me. We did accept 4 rooms. The day of the wedding I had my hiusbanstop by the hotel to assure that we had at least these 4 rooms, he was told there was no problem. When the wedding party got there to check in once again there were no rooms! They scrambled to figure out what to do. When all was said and done we did get 4 rooms. The next day during check out I paid for 3 rooms and a guest paid for 1. I used a major credit card which they had had on file since the contract was emailed. I received a receipt stating 3 rooms were charged and we left. two days after the wedding I noticed the hotel had charged my credit card for 4 rooms (different prices also) and had deducted 4 rooms from my checking account. I immediately called the hotel and they stated once again they were sorry but they would refund the amount taken from checking but it could be 2 weeks before that happened. It is now August 15, 2012 nothing has been resolved. I called again August 15, 2012 ans spoke to the on duty manager. She stated she didn't make the contract so could not help. Without even stating she switched over to another number where I left a message but have gotten no response. If you have a big event or meeting planned I strongly suggest you do not hold the event here or make any reservations here. No matter how on top of it you think you are, it ruined the most special day of our lives!!!!!!
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- Also Known As:
- Hampton Inn Columbia Hotel Columbia