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“Very pleasant stay”

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Doubletree Collinsville/St. Louis
Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence
West Bloomfield, Michigan
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very pleasant stay”
Reviewed December 5, 2013

This hotel is a little older but was clean and comfortable. Staff was very good at front desk and we received two fresh chocolate chip walnut cookies at check in. i would have preferred a complimentary breakfast but for the price we found panera across the expressway.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to review your stay with us. We appreciate your feedback and glad you enjoyed your stay but we were unable to accomodate your breakfast needs. We hope when you are in the area again that you stay with DoubleTree. Again thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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946 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
union city
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 4, 2013

My husband, two kids, and I went to visit family in St. Louis over the Thanksgiving Holiday. Unfortunately, we weren't impressed with this DoubleTree. The first night we were given a room on the first floor, near the pool, elevator, and parking lot doors. Neither my husband or I got any rest that night. The elevator chimed everytime the doors closed, and the room next to us had a dog that barked all night long. The room had dead shell bugs all over the floor near the window and register, as well as the pool area. The second night we requested a new room and moved to the fourth floor. I'm guessing this room hadn't been used in awhile as there was an inch of dust on all of the furniture. The toilet paper holder was falling off the wall, and worst of all we had stains all over the sheets on one of the beds. The only positive about this stay was the service. The front desk people were very kind, the man that delivered us clean sheets was quick and kind, and the pool guy was friendly.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank dudley00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to share your recent stay. We value all feedback so we can improve. I am dissappointed that you had so many ill experiences as this is not typical of our hotel by any means. All of your issues have been addressed with our team. Again thank you for your time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, ok, United States
1 review
Reviewed December 3, 2013

Ice cold shower at 4am. No excuse for having a malfunctioning shower faucet. Was advised to park in rear because of room location. Parking area was extremely dark and did not feel safe unloading luggage in this dark area. If you were a female alone this would be unacceptable.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to share your feedback from your recent stay with us on TripAdvisor. We value all feedback and apologize for not being able to meet your needs during your recent stay. We have addressed the issues that you encountered and are currently working on these issues your encountered. Again thank you for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, Il, United States
1 review
Reviewed December 3, 2013

We want to extend out thanks for a great place to stay. Our latest visit was oustanding as was all of our previous visits to your hotel. Our neice and family staded and enjoyed the pool late in the evening, fun for everyone. Thanks and keep up the good work!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Garry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to share your recent stay with TripAdvisor. We appreciate all the kind words and delighted we are able to continually meet all of your needs when you in the Collinsville area. Thank you again for your time
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, United States
1 review
Reviewed December 2, 2013

Very clean, courteous and I was most impressed with the Porter House. The staff was excellent and my steak was delicious. Very nice accommodations. My second time to stay there but not my last time. Thanks! The waitress Megan was so nice and helpful. Thanks again!

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wade R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to share your recent stay and Porter's experience with TripAdvisor. We appreciate your kind words and will pass them along to our team. Thank you for staying with us again and look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 2, 2013

I expected more out of the DoubleTree. No water pressure in the showers. Neighbors partied all night long next to our room. Very loud kept us awake. Heating / AC wasn't working right. Had trouble with the temperature.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank HewMoreMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, December 9, 2013
Thank you for taking the time to share your recent stay with TripAdvisor. We value your feedback and are addressing the issues you encountered with the team. We apologize for not being able to meet your needs and hope that if you are in area again you will give us another chance to represent the true DoubleTree Experience.

Thank you again for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, IL, United States
1 review
Reviewed December 2, 2013

Double Tree at Collinsivlle, IL was one of the best values around. Great location, wonderful food (at the Porterhouse) and great staff. Our dog also enjoyed the accommodations. Enjoy the connection to Hilton, which always assures top-quality. Many thanks!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elaine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Collinsville/St. Louis

Property: Doubletree Collinsville/St. Louis
Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Location: United States > Illinois > Collinsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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