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“Good location” 5 of 5 stars
Review of Doubletree Collinsville/St. Louis

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Doubletree Collinsville/St. Louis
Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence
Kansas City, MO, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good location”
5 of 5 stars Reviewed September 26, 2013

Comfortable hotel with easy access to everything in St. Louis, if you are traveling with a car. Great amenities and food. We like staying here and will be back. The lady at the desk went into the restaurant to get me a cup of coffee, and then went back for some hot water when I thought it was too strong. That is service well beyond what was needed.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dahlgren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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785 reviews from our community

Traveler rating
    384
    236
    94
    51
    20
See reviews for
247
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Urbana, United States
1 review
2 of 5 stars Reviewed September 26, 2013

This hotel has a facade of fanciness, but really fell below my expectations. We were staying there for a wedding, so there were a few other guests that we knew staying there for the same event. Upon our arrival, it's my understanding that they offer you a free cookie. Check-in was 3 o'clock, they had no cookies. They did give us vouchers for cookies at a later time, but that's just weird. Am I going to walk down to the desk at 12am (when we got back from the wedding and reception) to ask for a cookie? Next, we went up to our room and were greeted with a horrifyingly sweet smell that never went away. I'm really sensitive to smells and couldn't stop sneezing but also couldn't do anything about it. Seems silly to complain to the front desk about something they probably can't change without masking it with some other nasty smell. I went to change the temperature on the thermostat, as it was a little warm in there, and found that it was already as low as it could go. When the A/C kicked on, it was freezing cold. When it was off, we were all sweaty. There was also a freaky set of wires coming out of the actual unit. Seems TOTALLY SAFE. Our bathroom was a little dirty (just the sink and shower; the toilet was clean enough, you know, for a toilet). But the weird issue was that we could hear everything going on in the room next to us through the bathroom. Not comfortable. The toilet ran CONSTANTLY if you didn't jiggle the handle. Neat. Our sheets had a nasty stain on them. Disgusting. Clearly they'd been laundered, but that doesn't really make it less gross. We didn't see it until the next morning, or we would've requested different sheets. The bed was actually very comfortable, the only real plus of the stay. They had a firepit outside, and we thought it'd be great to get a drink from the bar and sit around it and chat for a bit. First, the barstaff wasn't really the most friendly I've come across. I drank a bit out of my cocktail and asked for some extra juice in it (I appreciate a strong drink as a bartender myself, but not the the point of undrinkable); one of the bartenders acted like her entire night was ruined by the request (she had to go get a new jug of it). Yikes. We moved outside to sit by the firepit and it wasn't turned on. We tried to find a switch anywhere to no avail. One of our companions went to the desk to ask about it, and they said, simply, "We can't get it to work." Sounds like a cop-out. No apology, just no. They offered a breakfast buffet the next day (around $13, totally fine) but we went in and there was no one in there and the food was pretty empty. Neat. We went to a restaurant close by. Sadly, not the worst hotel I've stayed in. And we didn't even spend a lot of time there!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brooke P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brown
Level Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 18, 2013

Front desk was friendly and helpful. Was there for a company gather and was treated pleasantly. They were out of their cookies and we received a coupon to come back after a while. They have a nice breakfast buffet.
Bath tub was a little old looking.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank OnlyAunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south bend, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

was visiting st louis for a conference and this hotel was a 10 min drive.close to restaurants.nice pool.good breakfast. elevators abit far from the lobby but overall very nice.managed to see the major tourist sites in st louis

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collinsville, United States
1 review
3 of 5 stars Reviewed September 18, 2013

http://www.tripadvisor.com/members-photos/soccermom201 Hotel was the main hotel for a soccer event. The rooms were nice. However we were awoken around 5 am to a mouse that had fallen into the garbage can under the desk. Mouse was not happy. Family even unhappier to share the room. We were given free tickets to overpriced breakfast. Reconsidering our stay at an Embassy Suites in Nashville in two weeks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwardsville, United States
1 review
4 of 5 stars Reviewed September 18, 2013

This Doubletree was great--although I had to wait quite a while to check in because they were overbooked. Happy hour at the bar is great and some days beer, wine, well and apps are free (I thinkWednesday). The beds are soft and the rooms are quiet. The food is good.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolingbrook, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 17, 2013

Very good service, clean and an excellent value. Great location close to the expressway and a variety of places to eat a good meal. Would recommend this to friends, family and business associates. Staff was friendly and would did whatever it took to make the trip enjoyable.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Anson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Collinsville/St. Louis

Property: Doubletree Collinsville/St. Louis
Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Location: United States > Illinois > Collinsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Collinsville
#2 Family Hotel in Collinsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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