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“Good location”

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Doubletree Collinsville/St. Louis
Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence
Reviewed September 26, 2013

Comfortable hotel with easy access to everything in St. Louis, if you are traveling with a car. Great amenities and food. We like staying here and will be back. The lady at the desk went into the restaurant to get me a cup of coffee, and then went back for some hot water when I thought it was too strong. That is service well beyond what was needed.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Dahlgren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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760 - 766 of 986 reviews

Reviewed September 26, 2013

This hotel has a facade of fanciness, but really fell below my expectations. We were staying there for a wedding, so there were a few other guests that we knew staying there for the same event. Upon our arrival, it's my understanding that they offer you a free cookie. Check-in was 3 o'clock, they had no cookies. They did give us vouchers for cookies at a later time, but that's just weird. Am I going to walk down to the desk at 12am (when we got back from the wedding and reception) to ask for a cookie? Next, we went up to our room and were greeted with a horrifyingly sweet smell that never went away. I'm really sensitive to smells and couldn't stop sneezing but also couldn't do anything about it. Seems silly to complain to the front desk about something they probably can't change without masking it with some other nasty smell. I went to change the temperature on the thermostat, as it was a little warm in there, and found that it was already as low as it could go. When the A/C kicked on, it was freezing cold. When it was off, we were all sweaty. There was also a freaky set of wires coming out of the actual unit. Seems TOTALLY SAFE. Our bathroom was a little dirty (just the sink and shower; the toilet was clean enough, you know, for a toilet). But the weird issue was that we could hear everything going on in the room next to us through the bathroom. Not comfortable. The toilet ran CONSTANTLY if you didn't jiggle the handle. Neat. Our sheets had a nasty stain on them. Disgusting. Clearly they'd been laundered, but that doesn't really make it less gross. We didn't see it until the next morning, or we would've requested different sheets. The bed was actually very comfortable, the only real plus of the stay. They had a firepit outside, and we thought it'd be great to get a drink from the bar and sit around it and chat for a bit. First, the barstaff wasn't really the most friendly I've come across. I drank a bit out of my cocktail and asked for some extra juice in it (I appreciate a strong drink as a bartender myself, but not the the point of undrinkable); one of the bartenders acted like her entire night was ruined by the request (she had to go get a new jug of it). Yikes. We moved outside to sit by the firepit and it wasn't turned on. We tried to find a switch anywhere to no avail. One of our companions went to the desk to ask about it, and they said, simply, "We can't get it to work." Sounds like a cop-out. No apology, just no. They offered a breakfast buffet the next day (around $13, totally fine) but we went in and there was no one in there and the food was pretty empty. Neat. We went to a restaurant close by. Sadly, not the worst hotel I've stayed in. And we didn't even spend a lot of time there!

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Brooke P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Front desk was friendly and helpful. Was there for a company gather and was treated pleasantly. They were out of their cookies and we received a coupon to come back after a while. They have a nice breakfast buffet.
Bath tub was a little old looking.

  • Stayed: August 2013, traveled on business
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Thank OnlyAunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

was visiting st louis for a conference and this hotel was a 10 min drive.close to restaurants.nice pool.good breakfast. elevators abit far from the lobby but overall very nice.managed to see the major tourist sites in st louis

  • Stayed: September 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

http://www.tripadvisor.com/members-photos/soccermom201 Hotel was the main hotel for a soccer event. The rooms were nice. However we were awoken around 5 am to a mouse that had fallen into the garbage can under the desk. Mouse was not happy. Family even unhappier to share the room. We were given free tickets to overpriced breakfast. Reconsidering our stay at an Embassy Suites in Nashville in two weeks.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

This Doubletree was great--although I had to wait quite a while to check in because they were overbooked. Happy hour at the bar is great and some days beer, wine, well and apps are free (I thinkWednesday). The beds are soft and the rooms are quiet. The food is good.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

Very good service, clean and an excellent value. Great location close to the expressway and a variety of places to eat a good meal. Would recommend this to friends, family and business associates. Staff was friendly and would did whatever it took to make the trip enjoyable.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Anson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Location: United States > Illinois > Collinsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Collinsville
#2 Family Hotel in Collinsville
Price Range: $94 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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