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“Lovely room, excellent staff, delicious breakfast”

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Doubletree Collinsville/St. Louis
Ranked #1 of 11 Hotels in Collinsville
Certificate of Excellence
Los Angeles, California
Level Contributor
1,817 reviews
251 hotel reviews
common_n_hotel_reviews_1bd8 918 helpful votes
“Lovely room, excellent staff, delicious breakfast”
Reviewed March 31, 2013 via mobile

Spent one room with parents while passing through St. Louis. Desk agent was professional. Had done online ECheck-in in advance and everything was ready. Room was king study with sofa bed. Room was large and recently remodeled. Great towels and bed linens. Wolfgang Puck individual coffees. Very quiet room, large parking lot. Gas outdoor fireplace was nice! Business center had fast internet, nice computers and free printing. Lobby bar very nice. Good fitness center. Didn't use the pool.

As Diamond HH member got two free breakfast buffets, plus ordered 1 order of French toast. Buffet had lots of choices and fresh fruit, salmon, pastries, scones, muffins, etc. good price at about $14/pp.

Easy access to I-55 with lots of other restaurants (Mexican, BBQ, pizza, burgers, etc) nearby.

I would certainly stay here again. The staff we met were all friendly, professional and sincere.

Stayed March 2013, traveled with family
Helpful?
Thank Saranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, April 10, 2013
Thank you so much for your detailed reveiw of our hotel. We value all our our guest and their reviews but its even more special when our Diamond members are so happy with their stay. We appreciate the time you spend in the Hilton family throughout the years and we ar delighted that we met your expectations.
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
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English first
Winona, Minnesota
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 30, 2013 via mobile

We stayed and had a conference at this hotel. It is easy to get to and has good sized conference rooms. The staff were knowledgeable and helpful. Managers social was a hit. It not particularly scenic around the hotel but we didn't require that.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, April 10, 2013
Thank you for your review of your recent stay. We are happy to here that your conference went well and that everyone enjoyed the manager reception on Wednesday nights. They due tend to be a hit with our guests as well as our manager that can attend to meet as many guests as possible. The next time you stay here see if we have a courtyard view available those rooms are the most scenic we have. Again thank you for reviewing our hotel.
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1 review
Reviewed March 25, 2013

I really enjoyed my stay. The room was very clean and comfortable. The staff was very nice. My kids and I enjoyed our hotel stay here. The location was very good also, it was off the interstate and near many restaurants.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhondayj28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, April 10, 2013
Thank you for taking the time to review your stay with us. We are so glad that you and your family enjoyed your visit and hope to see you return in the future.
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Williamsburg, KY
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 19, 2013

Staff is excellent. I asked about business center info to scan some documents I needed to send, and office did it for me. Check in was great. Room was fine,comfy bed. Location is right off interstate by lots of fast food and other restaurants. Doesnt take long to get to st louis. Highly recommend.

Stayed March 2013, traveled on business
Helpful?
1 Thank debatecoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, March 22, 2013
Thank you for taking the time to review your stay and appreciate your feedback. We are delighted to hear that you enjoyed your stay and look forward to having you stay with us again in the future.
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Saint Charles, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 5, 2013

I enjoy my stays at this hotel. The staff is very professional and attentive. I had an issue after checking in, with my shower. I called the front desk and asked if someone could stop by in the morning to unclog the tub. The person at the front desk said that he could send someone up right away. Within 5 minutes, someone was in the room fixing the problem. The renovation of this hotel, compared to what it was 4 years ago, is amazing. Great cookies at check in.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francis9755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, March 22, 2013
Thank you for taking the time to share your experience at the Doubletree. We appreciate the feedback and apologize that you had the shower issue but glad it was resolved to your satisfaction and in a timely manner.
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Pekin
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 28, 2013

Check in process was smooth. My husband didn't like the window view of the first room we had so we switched to another room with a view of St.Louis with no trouble. Michael and Seth were very attentive, calling and checking to see that the second room was okay and to see if we needed anything else. The rooms are nice, updated and clean. The staff overall is very friendly and helpful. The only down side is that they do not offer a complimentary breakfast. We have stayed here before and will definitely stay again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, March 22, 2013
Thank you for taking the time to review you stay at our hotel. We are pleased that we were able to find a room for you that enhanced the view for you during your stay.Again thank you for your time and appreciate you feedback.
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Mount Vernon, Illinois
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 24, 2013

I very much enjoyed my overnight stay at this hotel. I attended a conference there and spent the night before at the hotel. It is rare for me to stay at the conference hotel, but this one was quite reasonably priced so I did stay there. I am a Hilton Honors member. I asked for a 3 pm checkout because I was sick and went back and forth to the conference. They graciously agreed to do so. The bed was quite comfortable.
I can't forget the awesome chocolate chip cookie!

Room Tip: No tips to add in this section.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzyq425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review, March 22, 2013
Sorry that you were ill during your stay but I am glad we were able to accomodate your needs and you enjoyed your stay before your conference. We appreciate your feedback and look forward to having you as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Collinsville/St. Louis

Property: Doubletree Collinsville/St. Louis
Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Location: United States > Illinois > Collinsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Collinsville
#2 Family Hotel in Collinsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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