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“Great Service, lovely hotel”

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Courtyard Kochi Airport
Ranked #1 of 9 Hotels in Nedumbassery
Certificate of Excellence
London, United Kingdom
1 review
“Great Service, lovely hotel”
Reviewed October 14, 2013

This airport is a great example of a corporate and local culture match working smoothly and seamlessly. The hotel itself is well designed, fantastically located for early morning arrivals and departures from Kochi airport and suites business travelers down to a tee with well equipped rooms, restaurant and gym. The service is attentive, professional and friendly.

Issues that are outside the hotels control and the limited local facilities (for couples or families) and the distance to Kochin itself. That said this is designed as an airport hotel. The other issue which will, in time correct itself is the current lack of a liquor license, not a deal breaker but it would be good to know this in advance.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 16, 2013
Dear Mr. Tim,

Thanks for your feedback on Tripadvisor. I am happy to note that you had a comfortable stay at the hotel. Look forward to hosting you again on your future visits.

Regards,

Prakash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

Traveler rating
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    188
    36
    6
    7
See reviews for
170
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Chennai (Madras), India
Level Contributor
150 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed October 13, 2013

possibly the only luxury hotel near Kochi airport and the best one.

The hotel has a compact but good looking lobby. The rooms are equipped with all modern facilities and truely refreshing.

The restaurant offers buffet both during breakfast and dinner.

The complimentary breakfast is wide in spread and good in taste. staff are amazingly swift in sevrice and i really liked idly with cabbage chutney.

The chefs seems to be really experienced and satisfying the tastebuds of myriad types of people.

I strongly suggest this hotel as the best option near airport. they have complimentary pickup and drop from airport, thats an added advantage.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raghav1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 16, 2013
Dear Mr. Raghav,

Thank you for your detailed recommendation of the hotel on Tripadvisor.

I look forward to your future visit to Kochi and hope you will give us an opportunity to be of service once again.

Regards

Prakash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calicut
1 review
Reviewed October 11, 2013

Everything about this hotel is exceptional!

Whether it is the Staff, Breakfast or for that matter even the rooms, everything is top class!

We were totally 5 in a group and hence took 5 rooms on their special 5 hour rates of 3000 per room!

though taxes were extra, i felt it was a great deal considering that it is a Marriott hotel!

Breakfast is extra around 500 but worth it!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cliffycool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 16, 2013
Dear Guest,

Thank you for your feedback on the hotel amenities. I am happy to note that you found our short stay options very convenient on your trip to the city.

Hope you will give us an opportunity to be of service once again.

Regards

Prakash
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mountains, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 10, 2013

Kochi Courtyard is an excellent airport hotel, especially for the female solo traveller flying in and out of South India on a late night flight. The staff are extremely courteous and helpful, the rooms are lovely and the restaurant off the lobby is also very good. I chose to come here twice, on flying in and out of Kochi, due to a previous good experience with Marriott in Chennai.

I must mention one small issue associated with the booking and contact process. After flying in late at night to Kochi, I waited for the hotel car which failed to arrive after half an hour. I had yet to buy an Indian SIM for my phone, so I resorted to a pre-paid taxi to actually get to the hotel. When I arrived, the staff member said they had not received any flight information with my booking, hence no car. I did not make any fuss but was immediately offered a free upgrade to a suite which was fabulous after the long flight from Australia!

The problem was that my agent, who is very experienced, could not find anywhere during the booking process to put flight details in. All she could find was info that stated there would be a Marriott airport phone to call the transfer car. This special phone of course did not exist in reality! It would really help if Marriott improve their website and also include individual email contact for each hotel which I find the lack of very frustrating. However, apart from this booking problem, I was very happy with the actual stay at Kochi Courtyard and recommend it.

Room Tip: Airport view room (flying in) and pool view room (flying out) were both quiet.
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hemulenaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to leave your feedback. I am happy to note that you enjoyed your stay at the hotel.

Let me apologize on the fact that some wrong information regarding the phone was posted on the website. I will have this corrected at the earliest. For your future reservation, on the booking form, just after you fill in the time of arrival, you can add the flight details in the comments section so that it reaches us.

I look forward to welcoming you to hotel in case your travels bring you back to Kochi.

Regards,

Prakash
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 6, 2013

courtyard by marriott kochi is really a nice hotel. rooms are really nice. clean and well decorated . food is also very good and service is very professional. server are very professional and very helpful. they know guest needs very well. and a special thanks to chef and his team for tasty food and for special request. everyday i had special request for food and they made for me without any hesitation. managers are very polite.
once again thank you much to make stay memorable. i would suggest to everyone your services.
i am looking forward to visit you again and have some drink in your bar......i am sure you will get license soon.

thanks a lot again

Room Tip: all rooms have same view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank virendrasingh1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 6, 2013
Dear Mr. Singh,

Thank you for your feedback and letting us know about your experience at the hotel. We do spend considerable amount of time on training our associates and am glad you noticed it in the service levels.

Thanks once again for choosing our hotel and look for your continued patronage.

Regards

Prakash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2013

Our flight from Kuala Lumpur was slighly delayed and arrived late, close to midnight at Cochin. I always think their is something quite comforting when arriving in a new part of the world to see someone with a smile holding a board with your name on it. The Courtyard Marriot quickly (just a few minutes from airport arrival to the hotel in the hotel transit SUV, with a driver and the guest relations meeter an greeter who also smoothed check-in and gave us a complimentary upgrade to a suite as this was a first visit to the Marriot Cochin.

Everything about this hotel was of a high standard and as we were going directly to the north of Kerala the next morning it made sense to stay here rather than go into the city. It is a first class facility with all you can expect at this level including of course well trained, customer oriented staff. Our suite had a large bedroom, adjoining living room, business area with high speed pay as you go internet with moderate rates, large bathroom and free standing deep bath and separate good sized shower cubicle, separate luggage room area. Motorised curtains opened to a window in the bedroom which overlooked the outside swimming pool. The living room area was an internal area and had no windows. We only had time for breakfast, there was a reasonable choice of Indian and Western foods, the Indian food were popular and the staff seemed to only put out small amounts at a time, I guess to make sure it was kept hot and fresh, the only problem was the items tended to go quickly, but one only had to ask and the staff were very obliging. Check out was as smooth as check in. Overall a very good experience and an excellent hotel choice for the airport!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woonah2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua Tree, California
Level Contributor
538 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed October 3, 2013

Was pleasantly surprised when arriving at this hotel. rooms were very spacious and large bathrooms. fitness club had all the new equipment and large pool. no massage or steam, but soon coming. restaurant was excellent and had many vegetarian options. best to book on website for best deals, as hotel does not offer any deals by going thru them directly.car service to airport 24 hrs a day in new suv. not a hotel to stay at if you want to visit the city of kochi, but coming in and leaving best for value.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srimanone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prakash J, Manager at Courtyard Kochi Airport, responded to this review, October 3, 2013
Dear Guest,

Thank you for taking time to write a review on Tripadvisor. I am happy you enjoyed your stay with us. Hope you had a good business trip

Look forward to your next visit.

Regards

Prakash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Kochi Airport

Property: Courtyard Kochi Airport
Address: Vip Rd, Opp Kochi International Airport | Vapalaserry, Nedumbassery, Kochi (Cochin) 683585, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Nedumbassery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Nedumbassery
Price Range (Based on Average Rates): $
Hotel Class:5 star — Courtyard Kochi Airport 5*
Number of rooms: 107
Official Description (provided by the hotel):
Experience premier luxury at the Courtyard Kochi Airport hotel located just minutes for our airport. Through our modern amenities, our guests enjoy high-speed Internet access, attentive service and a surplus of modern conveniences throughout our hotel. Our spacious accommodations include rooms, refreshing suites, contemporary and vibrant dining options, comfortable luxury bedding, and functional work spaces offer the perfect blend of comfort and flexibility for both business and leisure travelers. Outside of your comfortable living quarters is our state of the art health center and swimming pool provide rejuvenation after a long day of meetings. For groups looking for a venue for their next meetings, conventions and social events, our hotel has event space that is perfect for group of all sizes. Courtyard Kochi Airport is the city's finest four star hotel in Kochi, Kerala, and is well-suited to both business and leisure travelers. ... more   less 
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