If you are lucky you will get a very special and original room. As I did not know that there was the possibility to prebook a specific room... I was unlucky and got a very simple room with basic shower and standard bed room. What makes this hotel attractive is the interesting interior design of most of the rooms. I TRIED TO CHANGE MY ROOM BUT STAFF AT RECEPTION WAS NOT REALLY WILLING TO HELP. VERY DISAPPOINTING EXPERIENCE KNOWING THAT GUESTS PAYING SAME PRICE and GET DIFFERENT AND MORE LUXURY ROOM.
Staff made me feel very uncomfortable when adressing my wishes. One lady at the reception was saying i shud have called earlier to make sure i get a nice room.
There was no wifi connection in my room and when i asked at reception for help the staff told me that it is probably a problem with my phone and i was first person to complain about it. Actually i was not complaining just asking for help but it seemed too much effort to move from his chair and look with me what the problem could be.
I work in the training department of a big company within Rhein-Main area and i was planning some group seminars at this locatipn but after the experiences of the past 10 hours with the staff of this hotel have definetaly changed my mind.
WILL NOT FURTHER RECOMMEND NOR COME BACK. MAIN REASON IS THE UNWILLINGNESS OF THE STAFF TO HELP.
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