I stayed here this past weekend with some friends to go to an event in the city. I was satisfied, but the hotel has some things to work on for sure...read on:
-I used Hilton's "Requests Upon Arrival" system online where you can order things like extra towels, pillows or beverages to have delivered to your room before you even check in. I knew that there were going to be 4 guys in 1 hotel room, so some extra towels and pillows would be great. These items were NOT in the room, even though I specifically requested them months prior when making the reservation. What gives?
-3 bath towels in a room that is meant to hold up to 4 guests. That's the hotel being cheap right there, clearly.
-We did not find out the hotel has an indoor pool available to guests until we checked in so we did not bring our swim suits. Why is this information not on the website?
-Housekeeper tried to enter our room on Sunday morning without announcing herself when we had a Do Not Disturb sign up. Thankfully the room was locked, but still...come on now.
-After returning late from a bar one night, we got in the elevator and had a security guard come in after us. He did not say a word to us, but just followed us to our room and then left. SO CREEPY. I am really not okay with this...made me feel like I was a criminal or something.
-Location is very good...just maybe 2 blocks from Mag Mile and a few more to other good areas like State Street and the Red Line CTA. We could also walk to Vision/Excalibur where our event was at.
-The hotel has been renovated and brought up to date with contemporary furniture, but you can still tell it was once a Holiday Inn back in the 80s just by the architecture and layout. The remodel really did do a good job though and it's on par with other Doubletree hotels, although they did not replace the TVs. Rooms really could benefit from some flat-panel TVs. Really like the window-seats in the room, great for storing luggage or extra clothes.
-Friendly bellmen, always saying hello and seeing if we needed a cab.
-Easy access to 7/11, McDonalds, bagel shop and Dunkin Donuts for quick bites.
-Free WiFi in the lobby
SO, all in all, I would stay here again if I got a really good rate; however, I think there are better hotels in this city with more personal service and a better attention to detail...two things that are very important to me as a guest.
I would welcome a management response to my comments.
- Official Description (provided by the hotel):
- A magnificent Chicago location, The DoubleTree by Hilton Chicago Magnificent Mile is located in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams(R) beds; MP3 compatible stereo clock radios; The Coffee Bean & Tea Leaf in-room coffee service; Crabtree & Evelyn bath products; showers and bath tubs, and a spacious work desk complete with wireless (fee), high-speed internet access (fee), and ergonomic desk chairs. Room Service served daily from 3pm-11pm. Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more less
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- Also Known As:
- Doubletree Hotel Chicago
- Doubletree Magnificent Mile
- Chicago Doubletree