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“Grate place”

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Doubletree by Hilton Chicago Magnificent Mile
Ranked #108 of 189 Hotels in Chicago
Majadahonda, Spain
Level Contributor
4 reviews
“Grate place”
Reviewed September 3, 2013

It was the 3rd time that I stay at this hotel and I will repeat next year. The rooms are big and with with good quality accessories and views. The bathrooms are good size. They have a rooftop pool that is amazing. The people who works there are very friendly and helpfull.

The only things that I found not so good are that the rooms do not have safes and also that if you take anything from the fridge as soon as you pick it up the charge you! So be careful!!!

Room Tip: Higher floors have worst wi-fi.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paloma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, September 5, 2013
Dear Paloma P,
Thank you for your review and continued loyalty to the Inn of Chicago! We are so happy that you enjoyed our spacious guest rooms and gorgeous city skyline views. Our rooftop pool is a huge hit among our guests visiting in the summertime, and glad you had a chance to use it! For future, please be aware that we do offer safes at the front desk of our hotel. It would be a pleasure to welcome you back again soon.
Be Well,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,766 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Buffalo, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Everytime I stay in Chicago this is the first hotel I try to book. It's location is located right downtown in walking distance to pretty much everything. The hotel has one of the best staff's that make you feel right at home! The bed is super comfy and the rooms are very cozy!!!! Luv it luv it luv it. I highly recommend it!

Room Tip: Make sure to try a pure room.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, September 5, 2013
Dear dan w,
Thank you for your review and selecting the DoubleTree by Hilton Chicago Magnificent Mile as your hotel of choice when visiting Chicago! We pride ourselves on our friendly and outgoing staff, and glad you feel the same way too. Thank you for highly recommending us to fellow travelers, and we look forward to your next stay.
Best,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, CA
Level Contributor
664 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
Reviewed September 3, 2013

This property is well located. That's probably it's greatest asset. I sense that it may rest too much on this and needs to pay better attention to the quality of service delivered. My room had several problems, none of which could be explained as just bad luck. Probably the biggest problem was that the air conditioning (I was there in summer) is delivered though a floor unit that is very noisy and probably inefficient. Consequently, it was frequently kicking in and, since it was noisy, this was a constant distraction. I know that it woke me a few times as well. Second, water pressure was quite low. Third, the internet (free for Hilton elites; fee charged for others) was slow. Finally, the maids did not always replace bathroom amenities when the they were out. As others have pointed out, the elevators are slow and the walls poorly insulated, allowing noise to travel.

Although I didn't use the restaurant, I noticed that it was empty quite early. The pool area seemed spacious if not particularly pretty. It is on the fifth floor of the property.

All of the staff were friendly.

Overall, my assessment would be that this property needs to be renovated and Hilton needs to assess whether it should be branded as a Doubletree.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank too_few_trips_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, September 5, 2013
Dear too_few_trips_1,
Thank you for your review. Thank you for taking the time to share your honest feedback about your experience at our hotel. We place a high value on guest commentary as it allows us the opportunity to consistently improve upon our hotel and its services. Allow us to apologize if the noises you experienced in your guest room caused any major inconvenience during your stay. Our goal is to provide every guest with an experience which exceeds expectations, and we are truly sorry if we fell short of that goal. We do hope we have the opportunity to welcome you back in the near future and improve your overall impression of us.
Be Well,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa, United States
Level Contributor
3 reviews
Reviewed September 3, 2013

Located near everything. No WiFi except in lobby. Only a few blocks from Navy Pier. Offer several pillows to make you comfortable. Less expensive than another Hilton a few blocks away near the subway station.

Room Tip: Do not have wifi except in lobby.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Nice hotel, but elevators run slow, and I was charged for a min bar I did not use. It took a week to get the charges removed. It is in great walking didtance to all shops and resturants. Parking was VERY expensve at 60/night and you should walk to any thing n the area as parking in any of the area is very expensive. Also checking in was slow as only 1 person was working the front desk, many other were standing around talking not sure what was going on in that regard.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Driee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, September 5, 2013
Dear Driee,
Thank you for your review. We are glad you enjoyed our central location, but regret to learn about the delayed check-in experience upon your arrival. Rest assured, this will be addressed internally so that no other guest reports a similar occurrence We hope to welcome you back for a much improved experience.
Best,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 3, 2013 via mobile

They only have a few elevators so it takes you forever to get up and down. They do let you take the service elevator but it is a mess. The parking rates were advertised differently online from what we paid which I did not appreciate. Room was small bathroom had no exhaust fan and with 4 people showering the walls were dripping. It was a decent location.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kem700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, September 5, 2013
Dear Kem700,
Thank you for your review. We regret to learn if our parking rates and elevator delays caused any inconvenience during your stay. If given another opportunity, we hope to welcome you back again for a much improved experience.
Be Well,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
5 reviews
Reviewed September 3, 2013

Nice hotel, very nice staff. There's a cute little bagel shop downstairs, where you can get breakfast before starting your day. Excellent location, right next to the magnificent mile, and a walking distance from navy pier.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chicago Magnificent Mile

Property: Doubletree by Hilton Chicago Magnificent Mile
Address: 300 East Ohio Street, Chicago, IL 60611-3308
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Romantic Hotel in Chicago
#87 Family Hotel in Chicago
#89 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Chicago Magnificent Mile 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
A magnificent Chicago location, The DoubleTree by Hilton Chicago Magnificent Mile is located in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams(R) beds; MP3 compatible stereo clock radios; The Coffee Bean & Tea Leaf in-room coffee service; Crabtree & Evelyn bath products; showers and bath tubs, and a spacious work desk complete with wireless (fee), high-speed internet access (fee), and ergonomic desk chairs. Room Service served daily from 3pm-11pm. Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more   less 
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Also Known As:
Doubletree Hotel Chicago
Doubletree Magnificent Mile
Chicago Doubletree

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