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Courtyard Chicago Downtown/River North
Ranked #93 of 192 Hotels in Chicago
Reviewed August 15, 2008

This hotel came close to being the first one I have ever rated as excellent. When compared to others in their class they are outstanding. I have stayed in more Marriots than I care to count and this Courtyard had the best customer service and personnel of any luxury resort I have ever stayed in. That's not to say they don't make mistakes. They do but they are professionals and they own them and make every effort to correct them before you can even open your mouth to complain.

We ordered food from room service and was told it would be about 15 minutes. An hour later still no food. We called down to check and the man profusely apologized for not taking down our room number and that was what had caused the delay. No big deal. He must have literally ran up 9 flights of stairs as he looked like he was about to keel over when he arrived with the food about a minute later. He immediately offered that the charges be taken off the bill and he had included a few fresh baked cookies and bottles of water in addition. He could not have been more courteous. Now perhaps this is the way it should be but as a frequent traveler I know it is very rarely the case. All others from the front desk to the bell man were superb.

The rooms are simple but adequate in every way. There is no need for the ladies to lug a hair dryer to this place as the one they give you actually works and blows very hot and with enough force. Most women can attest that hotel hair dryers are usually as helpful as a group of small elves blowing on your hair.

As others have said the location can't be beat as it is easy to get to everything Chicago has to offer. If you like sushi and appreciate a upscale somewhat trendy atmosphere there is a place less than 1/3 of a mile from the hotel that is fabulous and appropriate for a fun night out of a business dinner. It's called Sushi Samba and is located on 504 N. Wells. It's Japanese and South American fusion food. They have inventive sushi roles as well as excellent cooked seafood dishes and plenty of steak options including Kobe beef to keep the true carnivores happy. If you like meat try the Churrasco. It's fantastic. They bring you 5 different types of meat. Keep in mind it's not cheap but well worth it. On Saturday nights they have brazilian dancers and live music as well.

The only reason I could not give this hotel an excellent rating is that for us we always choose a place that has a hot tub/whirlpool as my fiancee has a bad back. By the end of a long flight he gets a certain amount of relief from the warm water. I myself like to have the option of a decent work out while on the road so I usually try and choose hotels with good gyms. This one rated sub par on the amount and quality of the gym equipment offered but the really big disappointment was that they keep the hot tub at the same temp as the pool! 85 degrees! Not a big deal for most but I wish we had known.

  • Stayed: August 2008, traveled as a couple
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1  Thank SaltyDog79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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837 - 843 of 967 reviews

Reviewed July 22, 2008

I booked this through a travelzoo special. I ended up paying 149.00 (including tax) for a double queen room. The hotel is a block from Magnificent Mile - a block from 7-11 and a block from Dunkin Donuts. The location is excellent and I would stay here again for the price I paid.

We were greeted quite warmly by the doorman. He made our stay enjoyable and treated us as if we were paying $1,000 a night to stay at the Marriott! It's not often you find attentive, genuine customer service like that!

We didn't eat at the hotel or order room service. We only stayed one night as a layover for a cross country trip we were taking. The hotel was clean and we had no complaints. We only took a glance at the pool and the gym.

I would recommend this hotel but not for anymore than $149.00 per night.

  • Stayed: July 2008, traveled with family
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Thank BlasianGrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2008

We spent four nights at this very nice chain hotel. At no time did we wish we'd booked elsewhere... "but", you are downtown. In Chicago that means several things you might not consider.

Chicago appears to be in the midst of a 'crime wave', publicized in the local news, and this results in 'all night long' emergency vehicle sirens and horns. We resided on the 8th floor and heard those noises that are common to 'downtown' locations. The room was quiet overall, we could hear 'loud' noises, a slamming door for instance, from other rooms but not normal noises. Additionally, large buildings use large refuse dumpsters and those are changed out at night, late night. These big, metal dumpsters are noisy and you will be made aware of that fact, unless you are a very heavy sleeper. Common big city downtown issues. But present...

The room is neither spartan nor luxurious. We found it a little small but effective use of space made it very functional. Desk and computer connections were fine. TV was large and clear, limited channels but overall okay. The bed was very nice, king in our case, and one of the most comfortable mattresses we've experienced in hotels (even B&B). The bathroom was fine, decent space, usual amenities (dryer, iron, etc) and decent tub with 'rain shower' type shower head. That mattress, gotta give it five stars, so comfortable.

Many good restaurants are found within a six to eight block distance, easy walking and the sidewalks are traveled by many. It is a social experience. We enjoyed the Grand Lux Cafe for dinner (wild place) and Tempo for breakfast (the in-house restaurant can get pricey!). Unos famous Italian 'pizzeria' was very entertaining and boasts a good menu and reasonable prices, a few blocks north and west. Of course, Starbucks is in the hotel and busy. A block away is Ruth Chris Steak house and directly across the street is Shaw's Crab House, reputed to be a nice experience. You will not starve unless you stay in your room... and there is room service!

And talking about service? That is one area that shines. From the moment we arrived, the staff was extremely helpful and friendly. Peter (at the door and doing 'bellhop' duty) was very agreeable and gave great advice! He made our stay much easier by helping with directions that were correct and suggestions that were well stated. The desk was pleasant and responsive to our needs. You cannot help but notice when folks are just 'plain' friendly and it makes tipping a pleasant experience.

Finally there is an 'in house' exercise room to help burn off those restaurant provided calories. Most hotels have a few cardio machines and one or two resistent based stations. Not this Courtyard. You will be greeted with a pretty complete gym. Free weights, about 12 machine stations for all muscle groups, six treadmills, four elliptical and two bikes. They even have a "Smith Machine" (if you exercise in a a good gym, you'll know what that is), surprising and clean, maintained well. Lap pool, whirlpool and a nice dry sauna top off the fitness area. Kudos!

  • Stayed: July 2008, traveled on business
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1  Thank RoamingDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2008

We had a very positive experience here. The room was very clean. We realized it even had a refrigerator (hidden), which was nice for our drinks. T

Customer service was outstanding. Peter, the bellman, was extremely friendly and helpful in recommending and helping us locate restaurants (we loved Portillo's, cheap and good). We could walk to most of the main downtown places, very convenient to Michigan. Other agents were great in printing our Southwest return flight boarding passes, etc.

We felt very safe. An upscale seafood restaurant was across the street that received high ratings, but it was out of our price range with small children.

Beds were cozy. I loved the comfy down duvet.

The pool was just right, small, but that's all we needed. The jacuzzi was warm and inviting.

The breakfast buffet was overpriced ($15.95), but tasty. We only ate there once, due to the price. We hit Dunkin's Donuts once, which was less than a block away.

  • Stayed: July 2008, traveled with family
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Thank stretched2thin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2008

Stayed here for three nights. We were given a handicap room so everything in the room was alittle different than a regular room. We didn't have any sink space which was sorta of a pain. We had a roll in shower which would have been great for someone in a wheel chair. The bed was very comfortable though. The staff was very friendly and the Starbucks right downstairs was a plus. Would like to stay again to see what the regular room is like.
Did like the location also

  • Stayed: May 2008, traveled with friends
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Thank dodgergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2008

We stay at this hotel several times a year, and really love the location.

It is within walking distance of: the magnificent mile shopping, just across the river to the theater district, sears tower, and the art museum and the park. It is also convenient to the red line train which we take out to popular spots such as the second city comedy club, and cubs baseball games.

On our last visit we had a room on the 12th floor, and it had been recently rennovated. It had a wood shlef that went the whole length of the room which was nice for storing stuff. It was a decent size room with a small couch, ottomon and a desk. It also had a fridge. Typical courtyard style. The room was nice and clean.

It is also within walking distance of lots of great restaurants.

  • Stayed: May 2008
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Thank anono99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2008

We were looking for a central location to stay in Chicago, and got an amazing deal through Expedia.com with airfare and two nights at the Courtyard on Hubbard Street East. We were expecting just simple, basic lodging, but ended up getting a clean room, top notch service, and comfortable beds to boot.

The staff at the Courtyard are courteous to no end. Plain and simple, I can't say enough about how well we were treated. There were 4 in our party. Two of us had a standard king room, and the other two had a standard room with two double beds. If you're like us, you don't spend much time in your rooms. Too many sights to see. Even though our room (the king room) was near the elevators and near the ice machine, it was still fairly quiet. Although, being downtown, it's impossible to escape the constant city noises. That's all part of the package, and has to be expected.

Again, thanks to the staff. We highly recommend this hotel.

  • Stayed: May 2008, traveled with family
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Thank DLandDL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago Downtown/River North

Address: 30 East Hubbard at State Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Chicago
#54 Romantic Hotel in Chicago
#62 Business Hotel in Chicago
Price Range: $97 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Chicago Downtown/River North 3.5*
Number of rooms: 302
Official Description (provided by the hotel):
Discover a haven of urban sophistication among downtown Chicago, hotels at the Courtyard Chicago Downtown/River North Hotel. Located in the trendy River North area on famed Restaurant Row, this hotel offers easy access to fine dining, exciting nightlife and the closest proximity to the EL Train. Experience the Windy City from the modern comforts of over-sized downtown hotel rooms offering plush bedding and amenities. Grab a gourmet doughnut and coffee at Glazed and Infused for breakfast, and enjoy a unique and authentic meal at Davanti Enoteca, located in the Courtyard Chicago Downtown/River North Hotel. For those looking to stay fit on the road, the fitness center with indoor pool sets this hotel apart from the rest- not to mention a beautiful sundeck for when the weather is nice. Plan accordingly with technologically adept meeting space, ideal for corporate gatherings or intimate social functions. Depart from typical downtown hotels and take advantage of the revitalized Courtyard Downtown/River North Hotel located in the heart of Chicago. ... more   less 
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Also Known As:
Courtyard By Marriott Chicago Downtown Hotel Chicago
Courtyard Chicago Downtown
Chicago Courtyard
Chicago Marriott

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