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“Astonishing customer service”

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Silversmith Hotel Chicago Downtown
Ranked #21 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed July 20, 2014

Had the best visit ever to Chicago last week in large part due to the staff at the Silversmith. The hotel itself is chic and cozy and we loved our room. The lobby even had some pretty damn good food and the cocktails were excellent. The location (one block from Millennium Park and under the L train) just couldn't be better. But the most memorable part of our stay was that the staff was unbelievably awesome. Specifically, I have to give a shout out to the concierge staff who became our friends by the end of our stay - took care of everything! I'll never stay elsewhere when I visit Chicago in the future and I'll recommend this spot to everyone I know.

Room Tip: Book on their website instead of third party ones for the best deals.
  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank coachjennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 23, 2014

Thank you very much for sharing your experience with The Silversmith Hotel, coachjennie! We are glad our staff could enhance your trip to the Windy City. Our staff strives to create memorable guest experiences for all! Additionally we too love our convenient location to the Loop and famed attractions. We hope you join us again the next time you find yourself in the Chicago area!

Regards,
Hans Ritten

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956 - 962 of 2,113 reviews

Reviewed July 19, 2014

Wonderful stay, the staff was amazing. The rooms are very nice, clean, and roomy. The only negative was the internet service. Says free internet, but it is literally slower than a dial up connection. Used the 4G hotspot on my Verizon phone throughout the stay as it was drastically faster.

Room Tip: The king room with a pullout worked perfectly for our family of four. Our boys are 4 and 10, and th...
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Alan727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 23, 2014

Alan727, thank you for taking the time to share your review of The Silversmith Hotel. We are glad you and your family enjoyed our renovated accommodations and staff which strives to create memorable guest experiences. We are sorry for the issues with the wireless internet and we will looking into this issue to enhance further visits. We hope you join us again the next time you find yourself in the Windy City.

Best,
Hans Ritten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

The room was very nice and spacious. The staff was very friendly and helpful in giving us ideas of great places to eat near by. The hotel is in walking distance to everything. I would highly recommend the Silversmith to anyone going to Chicago.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Kellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 23, 2014

Hi Kellie, thank you for sharing your experience at The Silversmith Hotel. We are glad you enjoyed our accommodations with luxury amenities and chic decor, along with our central location. Our staff strives to create memorable guest experiences and we are happy we could enhance your trip to Chicago. We hope you join us again the next time you find yourself in the area.

Best,
Hans Ritten

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Reviewed July 17, 2014

The location is excellent, the rooms stylish and large, and the staff are very friendly. Hotels in Chicago are very expensive and I think I got a good deal at the Silversmith Hotel. Since the monstrously noisy trains run in front of the hotel I would ask for a room towards the back or the side. The bed is great: I had a king size bed with a lovely pillow top mattress. After having checked in I found plastic and hairs from the previous guest and told the reception about it. They were appropriately apologetic and fixed the problem quickly. Overall I enjoyed my stay.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Service
Thank Matt_Dina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 23, 2014

Thank you for taking the time to review The Silversmith Hotel. We love our central location in the Windy City, and we are glad you enjoyed it as well! Our recently renovated accommodations with luxury amenities and modern decor are a highlight for us too! We are sorry for the inconveniences in your room and please know we take customer satisfaction very seriously. We hope that you join us again the next time you find yourself in the Chicago area.

Regards,
Hans Ritten

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Reviewed July 15, 2014

The hotel is perfectly located within the Loop - all of Chicago's major sights are within walking distance! The staff is very nice, the rooms are big and clean. I would definitely recommend the hotel!

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jochen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 16, 2014

Jochen R, thank you for taking the time to review The Silversmith Hotel. We too love our convenient location right alongside the loop, within walking distance of famed attractions and premier shopping and dining. We do hope you will be joining us again the next time you find yourself in CHicago, and when perhaps you may try our newly opened restaurant and lounge, Adamus.

Regards,
Hans Ritten

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Reviewed July 15, 2014

Made welcome the moment you arrive. Valet parking was excellent & reception staff very helpful and informative all done with a smile. Had three nights at the start of our 3 week trip to USA. Deluxe room with Queen bed. All very comfortable and very clean. Hotel situated in good location close to most everything we wanted to see. The bar was very modern if a little expensive. The restaurant menu was not large and somewhat overpriced. Don't let that put you off as the ambience of the whole place was just so inviting and I would certainly stay there again

Room Tip: Our room was at the rear of the building but even then you could hear the noise of the trains but on...
  • Stayed: June 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank gordonmaximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 16, 2014

Gordonmaximus, thank you for taking the time to share your experience at The Silversmith Hotel. We are so glad to hear you enjoyed our personable, attentive team here at Silversmith. Our recently renovated hotel extends large guest bedrooms and luxury amenities to make for a most comfortable stay. We very much look forward to your next visit and be sure to look to our website to find the best deals and rates.

Regards,
Hans Ritten

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Reviewed July 15, 2014

The room was amazing except for two things, there was a strange wall or colom in the room its didn't apear to be a load bearing wall so it was just strange. The other thing was the beds were a bit too high up for a short person like me. Other than that I was very impressed. The staff was out of thier way nice and friendly. We had some confusion when trying to catch a can back to the train station and the staff went out of their way to grab two cabs because we had so many people in our group.

Room Tip: We were on the third floor and barely hear the El
  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Service
Thank ginger h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded July 16, 2014

Ginger H., thank you for your review of The Silversmith Hotel. Thank you for bringing to light the issues you experienced in your room. We will look to see how we can improve upon these for future visits! Our team here at Silversmith strives to provide personable, attentive and helpful guest service, and we are so glad that we could leave a lasting impression. Thank you again for taking the time to share your experience with us, and we do hope you will be joining us again on your next visit to Chicago!

Regards,
Hans Ritten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silversmith Hotel Chicago Downtown

Address: 10 S Wabash Ave, Chicago, IL 60603-2801 (Formerly The Silversmith Hotel & Suites)
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Chicago
#13 Romantic Hotel in Chicago
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
Price Range: $142 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silversmith Hotel Chicago Downtown 4*
Number of rooms: 144
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
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Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago

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