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“Outstanding stay” 5 of 5 stars
Review of The Silversmith Hotel

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The Silversmith Hotel
Ranked #12 of 189 Hotels in Chicago
Certificate of Excellence
Conroe, Texas
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Outstanding stay”
5 of 5 stars Reviewed April 24, 2013

Great little hotel right in the heart of the city. Employees were friendly and helpful, the room was clean, and the food and location were perfect. The valet offered some breakfast coupons for local places when he heard I was checking out early the next morning.

Room Tip: I was on the side of the hotel facing the alley, away from the El. The rooms facing the El might be...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jollyroger519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 27, 2013
Thank you for the review and your feedback. Your comments are very important to us.
We appreciate your business and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,865 reviews from our community

Traveler rating
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    502
    125
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (521)
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Rotherham
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 23, 2013 via mobile

A very authentic and original hotel with some great features. Easily accessible from the airport via the city train and costs $5 each. Great centre location for seeing the sights. Staff were very helpful and welcoming

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Titus66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 24, 2013
Thank you for the review and all the great comments, I will be sure to share it with the staff.
We really appreciate your business and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

This hotel is perfectly located, right by the trains (no noise problem), close to Millenium Park and easy walking to all sights. Had an upgrade to a suite which was perfect (room 905). No great views but I don't spend all of my time looking out of a window! Very clean and comfortable, friendly staff and great value. I would stay at this boutique hotel again and recommend it to others

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Al W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 24, 2013
Thank you for the great review and positive comments. We really appreciate your business and look forward to welcoming back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio, United States
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 23, 2013

The location of this hotel could not be better. It is situated right in the middle of the loop, a few minutes walk from transit. Everything about the hotel was great and it was really affordable. We went during a conference when the prices of all the hotels around the convention center had sky rocketed, and this one was still reasonable. Definitely recommend, the rooms are quite spacious and clean, and the hotel is very quaint and charming.

Room Tip: We were worried we might hear trains from the elevated rail tracks on Wabash, but our room was in th...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brittany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 24, 2013
Thank you so much for the great review. We appreciate your comments.
We hope that you'll be back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed April 22, 2013

perfect location. nice but incompetent staff. we knew we were going to get in late, 1100 pm , but got in even later due to a 2hr flight delay, . called the hotel about such in advance. they advised no problem and would check us in. got to the hotel, was advised all taken care of. sent us to our room. someone was already inside the room. then was advised they would have to put us up in another hotel for the night. the front desk clerk did locate a room in the hotel, a single king bed vs 2 beds that we reserved. ended up taking the king for the night vs slepping to another hotel for the night. 1 of us slept on the floor, me, for the night..we were 2 guys. the next morning they did put us in a room, small suite, with 2 beds. all is well?..well, not. the day we went to check out, someone elses name on a bill, with our room# was put under the door. our bill with a different room# was puit onder someone elses door. ours was already prepaid via hotels.com...the bill we got under the door advised we owed for 4 nights of stay. comeone. get it straight guys!!!

Room Tip: away from the front of building, the "l" tracks/trains are there 24 hrs a day
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank flatanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 24, 2013
Thank you very much for sharing your feedback and your experience. I apologize for the circumstances you described and for the lack of service you received. This is not typical for our property and how our staff performs.
We will work to see where our breakdown occurred and how we can improve.
Thank you again for the honest feedback and we hope that you will return to the Silversmith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 22, 2013

The service at the hotel was great. The staff were helpful and very informative!!! The room was clean and it was a good size room. The rooms were very quiet considering it was so close to the trains. The weekend at the hotel was worth it. I would reccomend anyone to stay here at the silversmith

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dawnblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 24, 2013
Thank you so much for the great review. We appreciate your comments and feedback and thank you for the business.
We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peru, Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2013

The Silversmith is located at 10 S. Wabash and is a perfect location to stay at while going to a play at the Bank of America Theater. Within walking distance is not only the theater, (2 blocks), but many popular dining spots such as Millers Pub, (less than 2 blocks). A block to the East and you are on State Street where the shopping choices are excellent. It is an enjoyable brisk walk North to the Chicago River and the famous Michigan Avenue shopping district.The hotel is very clean, the rooms are decent size and the staff is very friendly and accommodating.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, April 22, 2013
Thank you very much for the great review and the comments on our cleanliness and about our staff.
We appreciate the feedback and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Silversmith Hotel

Property: The Silversmith Hotel
Address: 10 S Wabash Ave, Chicago, IL 60603-2801 (Formerly The Silversmith Hotel & Suites)
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Chicago
#12 Luxury Hotel in Chicago
#13 Romantic Hotel in Chicago
#17 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Silversmith Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
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Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago

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