When checking in a lady ahead of us was visibly upset- her reservation through a NET service was not in the hotel system. As the line formed the desk clerk was aware of people waiting but never dismissive of the lady's situation and was offering positive ideas and resources. We checked in w/out incident and a short time later I passed through the lobby and the clerk was there working w/the client while she sat on the floor w/a phone and he was crouching next to her w/papers. He was working to resolve the situation. His concern was palpable. Her response was calm and appreciative. I do not know how the situation was resolved but the image is indelible. I had recently seen a similar in an airport motel where there was no concern, where papers were waved and the client ignored. NEXT!! Here, in credible concern and caring on the part of Sergio. The next day I complimented him and he said that staff would do anything possible to help the guest, that this was what was expected. I realize that it was also a matter of his caring but the institution encouraged such caring and that was impressive. I will patronize this place in the future if possible.. Again, I agree w/all the positive opinions expressed here.
- Official Description (provided by the hotel):
- Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more less
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- Also Known As:
- The Silversmith Hotel Chicago
- The Silversmith Hotel And Suites
- Silversmith Hotel Chicago