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“Great Service!”

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Holiday Inn Chicago Downtown
Ranked #117 of 189 Hotels in Chicago
High Wycombe, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Service!”
Reviewed June 5, 2014

We arrived at the Holiday Inn, West Harrison Street, Chicago following a very tiring Amtrak journey of 53 hours. Right from the start Sam (the Manager) made us feel very welcome and gave us suggestions for local take away food outlets. The room we stayed in was great - well maintained, spacious and clean. Good coffee/tea making facilities & free wi-fi on hand.
The next morning we wanted to do some sight seeing - the Concierge (Julio) was extremely helpful & informative. Not only did he organise tickets for our open topped bus tour but he also walked us round a short cut to the first bus stop to save us some time. Even though he was not on duty the next day when we left, he had arranged a taxi to take us to the airport.
If we come back to Chicago we would definitely stay here again and have no hesitation in recommending to others. Great Hotel & Great Staff.

Room Tip: We stayed in 518 - fairly quiet
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, June 6, 2014
Dear Kevin H,

Thank you so much for taking time to write such nice words about your experience at our hotel. We never get tired of hearing our guest comments about their great stay and really do appreciate it. I have shared with Sam, Julio and the rest of the team about their impact of making your stay.

Thanks again and welcome your return as our guest in the near future.

Sincerely,

Nitin
General Manager
Holiday Inn & Suites Chicago Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
Battle Creek, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2014

Came to Chicago via Amtrak..walked three blocks and staying at one of the friendliest, cleanest Holiday Inns! Not in best part of town, but not bad and hotel is VERY clean, staff is great. Tommie helped us at front desk and was very helpful, and friendly (early check in). We walked a few blocks to water taxi, went to Navy Pier, came back to hotel after long day and decided to just eat here at Sunny's...Ryan was server, and he was very friendly also. Good dinner and each had a complementary wine. How nice! We have couple more nights here and we're glad we booked this hotel. Tip....if you come in on Amtrak, walk south on Clinton St. not Canal St. Canal goes under a street and it's a little dark & littered and has steps (not easy with luggage). Clinton St. is fine.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stukandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, June 6, 2014
Dear stukandy,

Thank you so much for your "5" star review on Tripadvisor about your stay at our Holiday Inn & Suites Chicago Downtown. It is a pleasure to know you enjoyed your stay and the complimentary wine with your dinner in Sunny’s.

Also, your comments have been shared with Tommie, Ryan and the rest of our staff for the great service they provided.

Thanks again and we hope to see you again real soon.

Sincerely,

Nitin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida, United States
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 31, 2014

The staff were very nice, the restaurants was nice, the room and bathroom were nice but it really felt like my bed was in the middle of the highway! Soo much noise from the street that runs beside it!! If you are a very tight sleeper or you are used to this noise, it is not a bad place to stay at, but I did not sleep during the two nights I was there and it did ruin my stay a bit.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Annick003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, June 2, 2014
Dear Annick003,

Thank you for staying with us and for leaving a review about your stay. I apologize that your experience did not meet expectations due to the noise. In an ongoing effort to make our guest stay, we provide earplugs for the light sleeper but sometimes Chicago traffic can be a little bothersome. I will share your feedback with our ownership group.

Thank you once again for staying with us and for recognizing our staff and restaurant too.

Nitin

General Manager
Holiday Inn & Suites Chicago Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
181 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed May 27, 2014

This is the first time I stayed in this HI facility; the location is not bad if you need to be in downtown Chicago, the staffs were friendly, but the room was rather old for the money that I paid. The entire hotel needs some uplifting.

  • Stayed May 2014, traveled on business
    • Value
    • Location
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    • Service
Helpful?
1 Thank DannyHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, May 29, 2014
Dear DannyHS,

Thank you for taking the time to leave a review about your recent stay. We are happy to know our staff provided the level of service our guests expect. Also, we have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope you will give the Holiday Inn & Suites Chicago Downtown another opportunity for your lodging needs in the near future.

Warm Regards,

Nitin

General Manager
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Winfield, Kansas
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 25, 2014 via mobile

Delayed Amtrak Train left us needing to stay for an extra night, and this was perfectly convenient. We were able to walk from the station. Price was VERY reasonable for Downtown. Service was excellent and the food at the restaurant was great and reasonably priced. Only drawback was the lack of reasonable parking, with cheapest option the $20 overnight public lot adjacent. Otherwise, very nice all around, even without the emergency stay!

Stayed May 2014
Helpful?
1 Thank Jared G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, May 27, 2014
Dear Jared,

Thank you for allowing the Holiday Inn & Suites Chicago Downtown to be your hotel of choice while in Chicago. I am sorry that you experienced the issues with parking but happy to know you enjoyed the restaurant and the excellent services from our staff. I will be sure to pass on your comments as it helps our team to know how they are doing.

Thank you again and welcome you return in the near future without the emergency.

Nitin

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 20, 2014

Took the train down to Chicago, Union Station. The hotel was walking distance from the station, although you did have to carry the luggage up and down a small flight of stairs when crossing under the highway.

The hotel was clean and the staff were exceptionally friendly. They constantly asked how we were doing and if there was anything they could do for us.

Had free breakfast included and was pleasantly surprised to have a pretty good menu selection or buffet at Sunny's which is attached to the hotel.

Had wonderful weekend in Chicago and, yes, the Cubs won!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ange1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, May 21, 2014
Dear Ange1024,

Thank you for leaving a review about your stay at our Holiday Inn & Suites Chicago Downtown and thank you for staying with us. We greatly appreciate the compliments you shared about our staff and the level of service they provided. The feedback received from our guest encourages our team to work even harder to exceed our guest expectations. Also, thank you for sharing your experience at our Sunny’s Bar & Grill; I hope you were able to enjoy our free live entertainment on Friday night.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back when you are in the Chicagoland area.

Sincerely,

Nitin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 20, 2014

Came here for business and reserved a room a few weeks ahead of time. When I arrived they told me my king suite wasn't available and they put me in a double double bed suite for the same price (which didn't work for my wife and myself). They did move me to a standard king room and lowered the rate which was appropriate. However, after talking with a coworker, they had given a walk-in person a king suite not an hour before I arrived. I am an IHG member and that information was very disappointing. Room was fairly standard, the shower didn't drain properly and they must have spilled the mop bucket every day because our carpet was wet by the door every afternoon.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esmugala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, May 21, 2014
Dear Esmugala,

Thank you for taking the time to leave your review. I am extremely disappointed to hear of your dissatisfaction. It is our goal to make each guest experience positive and to not just meet expectations but to exceed them. On behalf of my team, I apologize for the short falls during your recent stay and would am asking to speak with you personally offline to gain more insight into your stay.

Please contact me by email gm@hidowntown.com or by phone 312-957-9100. I hope to have the opportunity to personally welcome you back to our Holiday Inn.

Sincerely,

Nitin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Downtown

Property: Holiday Inn Chicago Downtown
Address: 506 W Harrison St, Chicago, IL 60607-4303
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in Chicago
#84 Family Hotel in Chicago
#86 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more   less 
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn

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