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Holiday Inn Chicago Downtown
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Reviews (759)
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All reviewsunion stationblue linerooftop poolfront deskwillis towerchicago downtownconvenient locationvalet parkingwalking distanceaverage hotelthe hotel is cleanself parkthe loopchecking instreet noisethe entire staffstaff was very friendly and helpful
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478 - 483 of 759 reviews
Reviewed February 9, 2013

I frequently come into Chicago via Amtrak. One can easily WALK to your hotel (if you have luggage on wheels). After check-out time, the staff is SO helpful in securing your bags til you need them.
But the BEST thing about this particular place is the friendliness of the staff. Seriously, they go above and beyond! Where do you go where people are so kind to you that you end up actually remember their names?!! It was "Curt" when I checked in, Bianca the next day and a great manager (Adrianna? -whoever worked on Friday 2/8 around 2:30 pm and brought little water bottles up to the business center) A sweet door person/concierge, Julio, and others whose names I can't list. You have hired and trained some real gems.
ALSO- let's not forget: I was offered a great room rate when the scheduler reminded me that I was 'Priority' Club. In this economy, every dollar counts!
ALSO: you are right by the Clinton Street Station of Blue Line.
ALSO: didn't realize til this trip that you've got an outdoor pool. WOW, impetus to return in the summer!
Signed: Joy Wener Bang, a very happy, satisfied guest.

Room Tip: 4th floor was NOT noisy. If you REALLY need a pop machine, it's the only floor without one,
  • Stayed: February 2013, traveled with friends
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Thank Esther Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded February 11, 2013

Dear Esther Z,

We are very pleased to know you enjoyed your stay and that the staff delivered the level of service guest like you deserve. We treat all of our guests like "Priority" and want you to know we value and appreciate you. We welcome you back whenever you are in Chicago.

Thank you for your feedback and for staying at the Holiday Inn Suites Chicago Downtown.


AE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013 via mobile

Justin average hotel in Chicago area area. Came to the hotel to go down to the UIC Pavilion on ESPN Friday Night Fights. Room seems small there was no fridge in our room when we got here, which was requested as a priority Club member. Ordered room service from Aurelio's Pizza and got the smallest portions of food for 27 dollars I've ever seen.

  • Stayed: February 2013
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Thank Bazooka-Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIHS-Manager, Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded February 11, 2013

Dear Bazooka-Jeff,


We thank you for posting a review about your stay at our hotel and for being a Priority Club Member. But most importantly, want to apologize about your experience. We take all steps to ensure the guest needs are met and as stated it was not.

We would like to send an offline message for more information about your experience.

Sincerely,
AE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

When booking a one night stay with this hotel I booked with location being my primary concern. I was a little hesitant after making the booking that maybe I should have looked into a different hotel.. I underestimated the staff at the Downtown Holiday Inn location.

From the moment we walked through the door we couldn't have asked for a nicer greeting from all members of the staff behind the counter. The staff was diligent and thorough in providing all information that we may need during our stay. After checking out the room which was very clean we took a trip to the bar in the retaurant. The staff there talked with us as we were friends and not guests. The staff member provided options of things to do in the city and even routes to get around from different venues.

The following day when we made our departure we also received top notch service while we were checking out. The valet had a car parked right outside the door and even help carry one of our bags.

**After leaving the hotel I realized that I had left a laptop computer at the hotel. I called on my way home which is about 5 hours from Chicago and left a message for the house keeping department. The following day i received two calls from that department to try to help me recover my computer. Eventually I spoke with Rob and he was able to completely top off my stay by providing exceptional service to make sure I could retrieve such a valuable item.

Next time time I need a place to stay in Chicago I'll be booking at the Holiday Inn and Suites Downtown!

  • Stayed: January 2013, traveled with friends
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1  Thank Wade L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded February 4, 2013

Dear Wade L,

We thank you for taking the time to leave a review about the Holiday Inn Suites Chicago Downtown. You comments have been shared with the staff as well as the management team. We value all of our guests and want you to know, you deserve the best. Wade L, we would love to have you as our guest whenever you visit Chicago.

Thank you once again for staying with us and for leaving a review about your experience.

AE-Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

The room was clean and more than acceptable, however here was a lot of highway noise. The flaw with this location was the fact that pets were allowed in the hotel. My neighbor had a barking dog which the owners left unattended at night and I was forced to call the front desk. The front desk could not do anything because the owners of the dog were not in their room and no where to be found. I did not get any sleep with the howling dog. If there were no dogs allowed in the hotel, I believe I could have had a peaceful nights rest. I am glad I do not have an allergy to pets.
The location of the hotel was in a "shady" area and I did not feel safe walking at night.

Even after complaining to Holiday Inn directly, I was promised some sort of contact form the hotel's management staff, which still has not happened. I believe it's just another way of poor customer service

  • Stayed: December 2012, traveled with friends
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2  Thank Bkbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded January 28, 2013

Dear Bkbuzz,

Our goal is to provide excellent service as well as wanting our guests to return again and again. Most importantly, we just emailed you to the email address that was attached to your profile. Please accept our apologies once again.

Sincerely,

AE-Hotel Staff

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Reviewed January 26, 2013

the stay was ok. I was happy to see that prority members got discounts, for food or 5 dollars off parking or 250 bonus points. .I like that parts.i hate i didnt have a microwave to warm my food.Hotel needs to purchases new pillow.Top lock didnt lock, being a single woman didnt like that.Staff was very very friendly. overall the stay was ok.I would stay again if i couldnt book at the Marriot hotel

Room Tip: Dont expected anything fancy
  • Stayed: January 2013, traveled solo
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Thank denise g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded January 28, 2013

Dear denise g,


We apologize about the lock to your room but are grateful that you will give us a try in the near future. We wish to speak to you offline and will be sending a private message.

Sincerely,

AE-Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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