When booking a one night stay with this hotel I booked with location being my primary concern. I was a little hesitant after making the booking that maybe I should have looked into a different hotel.. I underestimated the staff at the Downtown Holiday Inn location.
From the moment we walked through the door we couldn't have asked for a nicer greeting from all members of the staff behind the counter. The staff was diligent and thorough in providing all information that we may need during our stay. After checking out the room which was very clean we took a trip to the bar in the retaurant. The staff there talked with us as we were friends and not guests. The staff member provided options of things to do in the city and even routes to get around from different venues.
The following day when we made our departure we also received top notch service while we were checking out. The valet had a car parked right outside the door and even help carry one of our bags.
**After leaving the hotel I realized that I had left a laptop computer at the hotel. I called on my way home which is about 5 hours from Chicago and left a message for the house keeping department. The following day i received two calls from that department to try to help me recover my computer. Eventually I spoke with Rob and he was able to completely top off my stay by providing exceptional service to make sure I could retrieve such a valuable item.
Next time time I need a place to stay in Chicago I'll be booking at the Holiday Inn and Suites Downtown!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more less
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- Also Known As:
- Holiday Inn Chicago Downtown Hotel Chicago
- Holiday Inn Downtown
- Chicago Holiday Inn