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“Excellent Choice” 4 of 5 bubbles
Review of Holiday Inn Chicago Downtown

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Holiday Inn Chicago Downtown
Ranked #110 of 187 Hotels in Chicago
Certificate of Excellence
Louisville, Kentucky
1 review
“Excellent Choice”
4 of 5 bubbles Reviewed January 14, 2013

By reading some of the reviews, I agree completely with the folks who say that this is an incredible staff. They honestly must either only hire the most friendly and outgoing employees they can find or they make an all out effort to train them to be that way. I agree to that the location is perfect for anyone wanting to see the sights of downtown Chicago. Our room was by the highway and as long as the fan on the heat/air unit was running, it was not noticeable. We had a suite where the fan in the bedroom could be set on constant, but the one in the living area where I slept on a pull out sofa (not great, but typical) would turn on and off. A pet peeve of mine. All hotel heat/air units should have that option as the constant cycling is disturbing and constant "White Noise" of continual fans keep down the outside racket. Comments about the age of the hotel are true, but I do not agree that an update is necessary. We had (2) nice 42 inch TVs, the carpet and decorations were up to date, very clean, etc... I will stay there again anytime I am going to downtown Chicago. The only reason they do not get 5 stars is the Heat/Air unit.

Room Tip: If you are platinum, ask for a suite upgrade. I got mine at no charge.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this review, January 15, 2013
Dear Jim P,

We thank you for taking the time to review the Holiday Inn Chicago Downtown and for being a loyal Priority Rewards Platinum Member. We are pleased to know you enjoyed your stay and that the suite accommodated your needs. We apologize that the ac/heater unit did not function as expected. Please accept our apologies once again and we look forward to having you as our guest in the near future.

Sincerely,
AE-Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

650 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
Level Contributor
264 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed January 11, 2013

Hotel is Ok - rooms are good size and perfectly clean- elsewhere the hotel is showing a few signs of wear and tear and could do with a bit of a refurb- just looking a bit tired. Staff are very pleasant and helpful.It is just a few metro stops away from the central shopping area so for the budget conscious traveller it offers good value. Parking is cheaper than more central hotels $30 per night as against $50 uptown!

Metro costs $2.25 to get up to central shopping area. At night it was about a $10 taxi to return to the hotel so all very convenient.
If you want a short walk to the main shopping area you might opt for an uptown hotel but if on a tighter budget and you don't mind a short subway ride this hotel makes sense.

Room Tip: Ask for a room at the end of the hotel that is away from the main Highway to reduce noise.
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Stayed January 2013, traveled as a couple
Helpful?
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this review, January 14, 2013
Dear Anthony100,

Thank you for taking the time to review the Holiday Inn Hotel and Suites Chicago Downtown. The information and comments we receive from guest like you helps us to know what we are doing right and what we need to work on. The tip you mentioned about the end rooms are being addressed.

Thank you once again and look forward to welcoming you back to our hotel.

AE-Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloníki, Thessaloniki, Greece
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed January 10, 2013

I spent there two unforgettably sleepless nights, because of the noise of the hotel engines ... As we were part of a group they didn't give us other rooms, despite our protests. What a pity to leave U.S.A. with a feeling of insomnia, due to the personnel of this hotel!

Room Tip: Avoid back rooms as the noise of the hotel engines don't let you have a decent quality of slee...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 6LiaP6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this review, January 14, 2013
Dear 6LiaP6,

I want to apologize that your stay at our hotel was a sleepless one. It is our goal to provide comfortable accomodations and great service our guests deserve.

I would like to speak with you offline to discuss this matter further.

Please accept our sincere apologies once again.

AE-Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucyrus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2013

The staff was very friendly and helpful for our stay in Chicago. The location was great for exploring, touring and shopping downtown. Our room was clean and great for the space we needed with 5 in our party!

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark50143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this review, January 11, 2013
Dear Mark50143,

We want to thank you for taking the time to leave feedback about the Holiday Inn Hotel Chicago Downtown and pleased to know you enjoyed your stay. From the staff and I--- Happy New Year!!

Thank you once again,

AE-Hotel Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 9, 2012

The price was excellent for the location. The rooms were clean and spacious. Hotel staff were fun and friendly and provided incredible customer service. There is a tourism channel on the tv that should be avoided-we cabbed it out to the middle of nowhere to go to a bar recommended on the tv, and it turned out to be closed for renovations. Aside from that, only good things to say.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hlf82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Manager at Holiday Inn Chicago Downtown, responded to this review, December 13, 2012
Dear Hlf82,

We are pleased to know you enjoyed your stay at the Holiday Inn Hotel & Suites Chicago Downtown and glad to know our staff brought a smile upon your face. We would like to apologize that the information on the local channel was outdated and will be researching this matter.

Thank you for staying with us and we look forward to welcoming you back to our hotel

AE-Hotel Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 26, 2012 via mobile

The location is great for downtown Chicago. The front desk is professional. That's about it. They devote the whole 5th floor to smokers and that is all they tend to have if you check in late. For people with asthma or allergies I HIGHLY SUGGEST ANOTHER HOTEL!

  • Stayed November 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank drkatzsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Public Relations Manager at Holiday Inn Chicago Downtown, responded to this review, November 29, 2012
Dear Valued Guest:

Thank you for taking the time to submit a review for the Holiday Inn Downtown Chicago. Our staff strives to provide outstanding service and we are delighted that you were greeted with the professionalism you deserve.

It is disappointing that the only rooms available for you were located on the smoking level. Please know that if you have an advance reservation and request a non-smoking room, it would be reserved for your arrival. We want you to be comfortable with your accommodations and enjoy your stay.

Again, we appreciate your review and hope that when you are in the Chicago area that you will return to the Holiday Inn Downtown.

Respectfully,
Tracy Richards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milpitas, California
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

I booked this hotel for my one day Chicago tour and it turned to be a very good choice considering most of the attractions are at walking distance specially sears tower. Rooms are good, clean and staff was friendly. The hotel is very close to Union station and right behind the metro line station as well. There are good restaurants around to eat by though there was no complimentary breakfast included in my stay. They too have two restaurants inside the hotel itself but i didnt try them.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mohit1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRrichards, Public Relations Manager at Holiday Inn Chicago Downtown, responded to this review, November 29, 2012
Dear Valued Guest:
Thank you for taking the time to write a review on the Holiday Inn Downtown Chicago. We very much appreciate you sharing your experience with other travelers.

We hope that when you travel back to the Chicago area that you will stay with us again.

Warm regards,
Tracy Richards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Downtown

Property: Holiday Inn Chicago Downtown
Address: 506 W Harrison St, Chicago, IL 60607-4303
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in Chicago
#84 Family Hotel in Chicago
#86 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more   less 
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn

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