We stayed at the Hotel Indigo for three days over this past weekend. I called the hotel directly to make my reservation. The operator gave me the price 299.00, which was 120.00 more the first night since it was a Saturday. The other two nights were 120.00 cheaper, 179.00 a night. She sent me an email confirmation of these prices.
When I checked in, the woman at the front desk told me that the first night would be 100.00 more that what I had been quoted on the phone. I told her that I was told the room would be 299.00 a night and she stated no, it is 399.00 a night. I said I think there is a mistake she insisted no it is not a mistake. I took out my receipt with the amount printed on it , which she still said that was not the right price. I again stated that was the price I was given on the phone and it was on the receipt. She finally called her manager over, he took my printed receipt to the back office. He came out and said It was more because I had 3 people. I stated I do not have 3 people only 2 people. He went in the back again and stated that they had me down for 3 people and that is an extra 20.00 charge and showed me an area on the bottom of the receipt where 20.00 was printed. That still did not make sense to me because it was 100.00 more not 20.00 more. I felt like they did not believe me that I had 2 people. Finally after about 20 minutes they gave me the amount on the printed email receipt. This was very unpleasant. They made me feel like i was the bad guy. I felt like they did not believe me even though I had the price right on the confirmation slip. No one ever said They were sorry they had made a mistake.
Generally, the people at the front desk were not friendly. No one ever said hello when you walked by. When I checked out the woman did not even ask how everything was or even thank-you or have a nice day. Other hotels in Chicago seem so friendly I did not find anyone in this hotel friendly. The doorman did not help me with the door when I left , he saw me with 2 suitcases. A guest coming in held the door open. I could not believe it when I saw the doorman watching.
There was a big crowd of kids outside of the hotel on Dearborn making alot of noise at 2:00 in the morning. This went on for about an hour.
The handle on the toilet kept falling off also. IF I had paid 399.00 a night I would have been very unhappy. We had recently stayed at the Fairmont in San Fransico and we did not have one complaint. If you pay the high prices you should expect things to be pretty perfect.
The hotel was cute and very clean. The beds were comfortable.
- Official Description (provided by the hotel):
- Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more less
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- Also Known As:
- Hotel Indigo Chicago
- Chicago Hotel Indigo