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“Excellent location”

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Hotel Indigo Chicago Downtown Gold Coast
Ranked #117 of 187 Hotels in Chicago
Chicago, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent location”
4 of 5 bubbles Reviewed June 12, 2013

This is a funny little hotel in the Gold Coast. Funny because the decor is not what you would expect from an urban hotel. It comes down to a matter of personal preference; some will love the bright, beachy theme, others will be disappointed if they are looking for a darker, glamorous, city style. The location cannot be beat! Get off the Mag Mile and experience the Gold Coast neighborhood. It's still an easy walk to all main attractions downtown. For those unfamiliar with the city, you will not feel safer. This is one of the wealthiest most beautiful neighborhoods in the city!

I know you pay the price for the location, but I did feel the hotel left a little to be desired for the cost. I felt a bit more like I was staying in someone's apartment than a hotel. No tub in the bathroom, absolutely no luxury in the feel of the damp shower stall and toilet area. Scuffs on walls. Overall, just a touch of a "scruffy", unfinished feel to the room. The bed was amazing though and the room did feel very clean. Loved the Keurig . Heads up though that there are no refrigerators.

When I arrived, Lissa ran down the hall to greet me after seeing that the gentleman at the desk was on the phone. She chatted with me and made me feel extremely welcomed and comfortable. That was appreciated even more since I was travelling alone.

The hotel is very easy to get to from LSD. I was treated very well at the parking garage next door

I will definitely stay again!

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiki620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 9, 2013
Thank you for sharing your feedback! We have to agree, our location cannot be beat! You were right on the money when you said we are located in one of the wealthiest most beautiful neighborhoods in the city! This entire neighborhood is a hidden treasure just waiting to be explored by savvy travelers!

We are currently in the midst of completing several ongoing guest rooms projects and appreciate your honest feedback as it gives us the opportunity to improve upon the Hotel Indigo experience! We hope you'll come back and see us again soon!

In the meantime, we will be sure to recognize Lissa for the role she played in your satisfaction with our hotel. And, we'll be sure to share your comments regarding your garage treatment with our partners next door as well. They are always happy to hear our guest feedback!

Thank you for sharing and please come back again soon!!

Safe and happy travels,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
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English first
Oak Lawn, Illinois, United States
Level Contributor
5 reviews
5 of 5 bubbles Reviewed June 8, 2013

this hotel was really nice. just wish they had a free breakfast & pool. the staff was out of this world nice! thanks to all the staff, especially chris, who helped us get around town and had answers. you all were wonderful.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 9, 2013
Thank you for your wonderful review!! We do offer discounted packages which include breakfast. Please keep an eye out on our website for such offers. We hope you'll come back and see us again soon. If I may be of assistance for any future reservations, please feel free to reach out to me personally.

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign-Urbana, Illinois
1 review
5 of 5 bubbles Reviewed June 6, 2013

The hotel was very nice and the staff were helpful and friendly. I was especially impressed with Tom, who was immensly helpful, kind and compassionate. He helped me with a difficult problem for which I am extremely grateful. He went over and beyond to help me resolve it and that's not always common in such a big city and busy hotel. He's one of the hotel's best assets. Tom, you are the best. Thanks a million for making my trip a great experience. I will definetly recommend this hotel and stay again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 9, 2013
We agree, Tom is a great asset to our hotel!! Thank you for sharing your wonderful comments!! On behalf of the entire Hotel Indigo Chicago Downtown Gold Coast Team, we thank you for choosing our hotel, for the recommendation and look forward to your return visit!!

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Lure, North Carolina
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 5, 2013

Very nice hotel in a great location. We arrived and had no issues checking in. We were granted our request of a king room on an upper level floor (requested hoping for a nice view - however, our view was of a fire escape - which is understandable given the layout of the building). The decor was bright and room was nice, bed was comfortable. Had a couple of minor issues...the air conditioner was leaking water and got some clothes wet in my husband's luggage, but called the front desk and maintenance was sent up immediately. The exhaust fan in the bathroom didn't work and we tried to order an in room movie which did not work because tv's had just been upgraded and the remote hadn't been switched out. Again, the front desk immediately corrected the problem and sent a working remote up to us. For being platinum priority reward members we were given the choice of a free in room movie or drink at the bar which was a nice bonus. Had no issues with thin walls as some other reviewers have stated, hopefully our neighbors had no issues either. :) Overall, staff was impeccable, wonderful location and would stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvfootballcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 9, 2013
Thank you for your wonderful review!! We sincerely apologize for the minor issues you experienced during your stay but thank you for bringing these concerns to our attention and for giving us the opportunity to correct them! We look forward to your return visit and hope you'll check out some of our other Hotel Indigo locations! We're confident Hotel Indigo will become on of your favorite hotel brands! Thanks again for choosing to stay with us!!

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lockport, New York
1 review
5 of 5 bubbles Reviewed June 1, 2013

This stylish hotel is in one of the best and safest areas of Chicago. You can literally walk out the door and be within a mile of great restaurants, marvelous shopping and the beautiful beach on Lake Michigan. The staff was extremely helpful in any request my husband and I had especially the manager, Alma. She went out of her way to accomodate us.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 9, 2013
We'll make sure to recognize Alma for her role in your wonderful Hotel Indigo guest experience! Thank you for sharing your comments! We agree, we could not hope for a better location, on a quiet, residential street just minutes from anything your heart could desire! Please come back and see us again soon!

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Ohio
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 29, 2013

This hotel is a little gem tucked in the heart of downtown Chicago.

From what I learned it was the second Hotel Indigo in the chain. You can see that it is an older hotel, but that didn't matter because the hotel is spectacular. The rooms were so comfortable, the quality of sleep I got was ridiculous. The rooms are beautiful. I spoke with one of the staff members and they expressed how proud they were that they got to choose the color schemes in the room we were staying in.

The front desk staff at check in was great, I asked for a late checkout there was no hassle. The entire staff was very pleasant. I would stay here again without a doubt.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank unklestinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 9, 2013
We're always incredibly pleased when our guests feel as passionate about our hotel as we do! Yes, we were the second Hotel Indigo and our building is rich with history! When the hotel opened in the 1920's, we had more than 300 rooms, can you imagine? Thank you for your wonderful review!! We're looking forward to your return visit!! Please "like" us on Facebook and try out some of our other Hotel Indigo locations. We're confident you'll love all our properties!!

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cml79
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

This boutique hotel has the potential to be great. It all seems very new and clean, with a nice atmosphere and very welcoming and professional staff. The rooms are a nice size, and also seem very clean and comfortable. Unfortunately, the mattresses are atrocious - our backs hurt for a week after our weekend stay - and the comforters were for some reason strangely heavy and uncomfortable. (As my husband said, "Like sleeping under an iron x-ray apron.") Also, the walls are thin and we had some partiers next door, which allowed for little sleep.
All this being said, I will probably stay here again because of its close proximity to my relatives' house, however I am hoping that the hotel staff sees some of these reviews and makes some changes accordingly.

Room Tip: Ask for a room on a high floor and away from the main drag, so you are not kept awake by the sounds...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cml79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 9, 2013
Thank you for sharing your feedback! We do take action when guests share their concerns. We are happy you'd be willing to give us another try, please feel free to reach out to me directly for future reservations.

All the best,
Destini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Property: Hotel Indigo Chicago Downtown Gold Coast
Address: 1244 N Dearborn Pkwy, Chicago, IL 60610-5197 (Formerly Claridge Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#32 Spa Hotel in Chicago
#99 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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