I had the pleasure of staying here during Memorial Day weekend, and I'm glad I did. Booked this through a travel site and was excited that it was the Indigo, as co-workers (in Denver) have stayed here before and raved about it.
Even my stupidity could be overcome -- I pride myself on being a "good guest," not showing up hours before check-in and being knowledgeable about the hotel area. So silly me, even after seeing us outfly horrible storms into Chicago, decided to kill time in downtown (shopping, parade etc) and then head up to Gold Coast (grocery shopping for in-room drinks-snacks, fruit etc). By the time I finished, it was pouring rain outside but hey savvy-traveler me knew the hotel was only 2.5 blocks away -- which woulda been great had I not looked at Clark St in reverse and instead headed south (thinking I was going north) and then west (thinking i was going eat). Made for a 10+ block walk (wrong way and back to hotel) in pouring rain with luggage, backpack and groceries.
When pathetic me, looking like a transient person (all wet and disheveled), entered the hotel, Tom Hilton at the front desk greeted me (I'm sure I was quite the spectacle). I was till a few minutes before official checkin time and the room type I was entitled wouldnt be ready right away but I was first on the list, Tom assured. I was fine with that, knowing I had a great rate and that i was early (I'm a reasonable traveler, nonsmoking room as I have allergies is my main requirement).
The next thing i knew, Mr. Hilton was giving me my room key, I asked when I should head up there (thinking Id need to wait in the lobby a little) and he said go right up. I was amazed that he was so accommodating. It was greatly appreciated as some dry clothes were definitely needed after all that traveling and the rainstorm/mess.
In general the room was great...yes they're a bit smallish but in line with Chicago and dont forget this building was built years ago as apartments/hotel so rooms cant be adjusted. In fact the recent renovations maximize the space for guests in my opinion ; it reminded me a bit of the Intercontinental in that regard. It was plenty big for me, extremely comfy bed, great art-deco decor and design, very well thought out in terms of amenities, guest needs (for example: the tray for goodies like snacks was great touch for breakfast or a meal in bed). Loved the hardwood floors too. The free in-room wifi was great in planning my Chicago out-and-abouts -- the free computer internet and printer in the basement was quite helpful for printing important stuff (boarding pass, directions, bus schedules, restaurant coupons etc) and was a nice touch.
The staff was just very upbeat, warm and welcoming all the way around. Tom was awesome -- he even called after my checkin to see if everything was alright. The other front-desk folks was wonderful/friendly -- Lissa in particular. Also, housekeeping staff was awesome -- I actually didnt get housekeeping on all days, but the one on my floor was so nice; when she saw me coming from a distance, she even pressed the elevator button so there'd not be a wait (and the elevators are fast regardless). How thoughtful!
When I get back to Chicago, this hotel will definitely be on my radar. Thanks to Tom and staff for an absolutely wonderful stay.
- Official Description (provided by the hotel):
- Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more less
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- Also Known As:
- Hotel Indigo Chicago
- Chicago Hotel Indigo