We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Service at Valet and at Check In”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Homewood Suites by Hilton Chicago-Downtown
Ranked #51 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed October 25, 2009

Dissatisfied with the service upon arrival at the hotel. In the pouring rain, 3-4 valet employees watched from 15 feet away in the front door as my colleague and I unloaded our vehicle of 6 bags, a laptop computer, rolling file box, etc. in the pouring rain. I complained at the hotel 'sfront desk clerk and requested to speak with the manager. Well, it's been nearly two hours since we checked in and no one has spoken to us about or addressed our complaint yet. Needless to say, we are hesitant about any future stays with Hilton and will probably not be uning them and this hotel for any future business or pleasure trips.

  • Stayed: October 2009, traveled on business
    • Service
Thank BusyBeeMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,821)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,453 - 2,459 of 2,821 reviews

Reviewed October 14, 2009

We stayed for 3 nights at the Homewood Suites in mid-August and had a great time. We love the all suites layout- since it provided a nice pull-out couch for our two boys and a king bed in a separate room for my hubby and I. The only poor experience we had while we were here was at check-in (on a Friday) when our room was not ready. There were people camped out all over the lobby waiting for rooms to be ready and the staff seemed frazzled. We did not appreciate waiting for 45 minutes or so for our room- but after that the stay went fine. There is a small indoor pool on an upper floor that our kids really enjoyed. We went there a couple of times and there were never more than 10 other people there (on a weekend)- so we enjoyed that fact. The location of this hotel is great- right across from the back door to Nordstroms and close to many great restaurants- all within walking distance for kids. Bucco di Beppo is right across the street and PF Changs is kitty corner- just for 2 examples. They also have a free breakfast buffet in the a.m. but it was a bit chaotic. They do let you take breakfast items up to your room in to-go containers... so that is what we did to avoid the chaos. There is a Trader Joes 3 or so blocks away in case you'd like to stock your kitchenette with healthy stuff. We will definitely stay here again.

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Pelgie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2009

I stayed at this hotel for four nights while visiting friends and site seeing. The location is perfect - very close to the El and within walking distance of all the downtown sites. The suite was comfortable and well appointed. The wifi didn't work in the room, but I was able to use it in the lobby. I appreciated the breakfast. A light dinner is offered Mon - Thursday, but I didn't take advantage of it. The staff were friendly and helpful. Best of all, I had the most wonderful views of the city skyline from my 19th floor room. All in all, a very good experience.

  • Stayed: October 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DadaCabaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

Great location in the heart of downtown. Spacious rooms. Full kitchern. Wonderful breakfast and evening meals. Awesome staff. We will return here when we visit Chicago again.

  • Stayed: July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rdrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2009

This hotel was very beautiful. I went with a group of 4 friends and we had a blast. It was very centrally located and was close to all sorts of transportation. The Continental breakfast was magnificent! I didn't see much of the staff but all of the men at the front door were extremely helpful.

  • Stayed: September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KSVtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

My husband and I stayed at this hotel in July with our two small children for our summer vacation. I am a fan of Hilton hotels but had never stayed at a Homewood Suites, it is now our favorite chain. The large room gave us plenty of space but privacy at the same time. Having a kitchen was convenient but between the warm breakfast every morning and complimentary dinner we hardly used it. The hotel staff was great, there was a mix of guests, both those on business and families with children but the hotel was perfect for both groups.

This hotel is in a great location and is just a few blocks away from the Double Decker tour bus stop. Next time we go back to Chicago we'll be sure to stay there!

  • Stayed: July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank luckyno39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

This was our second visit to Homewood stes. downtown Chicago. Clean and newish suites with all you can want plus! Very competent desk staff and friendly employees all around (bear in mind this is a very large city & in some places "friendly" is a relative term).
Good included breakfast. And LOCATION, LOCATION, LOCATION--living 90 miles north of Chicago, we try to get there 1 to 2 times a year for leisure for the past 15 years or so. I've stayed in many places there. For a family with teens there is no place better.

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ptarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Streeterville
Hilton Chicago/Magnificent Mile Suites
Show Prices
Show Prices
Show Prices
Streeterville
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Near North Side
Embassy Suites by Hilton Chicago Downtown
Streeterville
Doubletree by Hilton Chicago Magnificent Mile
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton Chicago-Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#46 Romantic Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: $103 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Expedia, Priceline, Travelocity, Booking.com, Orbitz, Hotwire, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Homewood Suites by Hilton Chicago-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing