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“Excellent!” 5 of 5 bubbles
Review of Homewood Suites by Hilton Chicago-Downtown

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 187 Hotels in Chicago
Certificate of Excellence
Eudora, Kansas
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent!”
5 of 5 bubbles Reviewed July 14, 2014

I was traveling with a group of friends and we stayed at the Homewood Suites in downtown Chicago. It truly was a wonderful stay! The friendliness and helpfulness of the staff was amazing! Alex and Michael at the front desk helped us figure out how to navigate Chicago and were so helpful in making sure we were able to go where we wanted in the best possible way. It was obvious that their goal is to make their guests feel comfortable, welcome, and at home. They definitely succeed and excel at this!

The other benefits of staying here are the location of the hotel and included dinner Monday through Thursday. The hotel is so close to many of the attractions and transportation. The Red Line subway is only about a half block away! The food at both breakfast and dinner was great! The dining workers were also very accomodating and friendly!

Overall, I was very impressed and plan to stay here again the next time I visit Chicago!

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicky3851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 15, 2014
Vicky3851,

Thank you for your feedback after your recent visit to our hotel. I was pleased to see that your experience at Homewood Suites downtown Chicago was excellent. I appreciate you mentioning the amazing staff. I was glad that you found the location of the hotel to be convenient and that you enjoyed the complimentary breakfast and evening Manager’s Reception. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,553 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
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English first
Level Contributor
5 reviews
5 of 5 bubbles Reviewed July 14, 2014

This hotel is located right in the heart of Chicago city, a block (1 minute away) away from the famous Michigan avenue and the subway. Our room was very clean and large to accommodate 2 adults and 2 children. Our room had a nice view and was quiet. The bed was very comfortable. Everyone woke up well rested and refreshed. The living room was spacey and had a working utilitarian kitchenette. The room came with a large screen LCD TV. Breakfast was expressed as "delicious" by my picky daughter. We particularly enjoyed the taste of fresh coffee which came in three blends (bold, regular, decaf) and fresh fruits. A great bonus was the availability of dinner-like meals in weekdays which our children really liked. The staff was very cordial and helpful. We utterly enjoyed our stay in this hotel and will definitely book again. Bottomline, this is the place to stay if you have kids and need a place in Chicago downtown at a bargain price.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mehmet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 15, 2014
Cmocan,

Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you and your family enjoyed your entire experience at our hotel. I was glad to see that you took advantage of the spacious suite, complimentary breakfast, and evening Manager’s Reception. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

Perfect location to everything in the city including the train. Clean, friendly and great amenities - breakfast and even full dinner Mon - Thurs. We enjoyed the pool and the size of the room was perfect.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank priest727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 15, 2014
priest727,

I want to thank you for sharing the details of your recent visit with us. It made me happy to see that you and your family had a super experience at Homewood Suites downtown Chicago. It seems like you took advantage of many of the amenities we offer our guests such as the complimentary breakfast, evening Manager’s Reception, and pool. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
132 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

Really happy with this generous sized suite which was much appreciated after staying in European hotels/apartments prior to travelling to the US. Excellent location - we walked nearly everywhere in the downtown area – north to the John Hancock Centre and south to the Willis Tower. We used the nearby subway once as there was a conveniently-located subway station nearby. The apartment could have done with a few extra things in the kitchen. It was fairly basic with plates, cutlery, glasses and basic cooking utensils, but no cutting board, or electric kettle but there was a big microwave oven, dishwasher and a good sized fridge. The bathroom had a few chipped tiles but overall it was clean and well-maintained on a daily basis. We had a lovely corner suite on the 15th floor which gave a good view of downtown area of Chicago. Would definitely stay again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank BusyTravellers_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 15, 2014
BusyTravellers_12

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that our hotel was ideal for you while exploring the city. It seems like you were able to take advantage of the spacious suite and in-suite kitchen. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abita Springs,LA
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

The sofa/bed was impossible for our kids to sleep on. The head was 4-6 inches lower than the foot of the bed.
The king bed was quite nice & comfy.
The breakfast needs some healthier options. Fresh fruit salad would be wonderful.
No safe in the rooms.

Room Tip: Street noise on corner room.
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Guitarmakerswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 14, 2014
Guitarmakerswife,

Thank you for taking the time to post your thoughts on our hotel. I regret the fact that you were a little disappointed with you visit. It is our goal to deliver an excellent experience to every one of our guests. We will discuss ways to add healthier options to the breakfast menu. Thank you again for sharing your thoughts.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eudora, Kansas
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

5 of us, long time girl friends, traveled to Chicago. We decided to stay at this hotel because it was centrally located and one suite would easily accommodate all 5 of us. What we received was far more than we expected. The hotel excels in costumer service. The assistant general manager, Gabriel Bouhdada, Alex and Michael…the men who worked at the front desk during the day, Eddie and the night clerk (don't remember her name), and the greeters at the street entrance were helpful and always eager to make our stay memorable. (The one exception was the man who got our taxi. He was not accommodating and was somewhat rude.)The men and women who work in the dining area are cordial and prepare great choices for breakfast and evening meals (M-Th). The food was delicious, the wine and beer was a nice touch, and the coffee was good. I could write a much longer review about this place being a great place to stay, but I think you get the idea that I would give this a 5* plus. Looking forward to a return visit someday.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LoveToTravel547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 14, 2014
LoveToTravel547,

Thank you for your feedback after your recent visit to our hotel. I was delighted to see that you and your friends had an excellent experience at Homewood Suites downtown Chicago. It made me proud to see that our team was able to “Wow” you in such a positive way. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 12, 2014

From the moment we pull up we were treated as royalty, Sal, Amir, Sammy, Demetri and Allen was like sunshine they cater to our every move wouldn't allow us to lift a finger. Hotel staff was very competent and knowledgeable about the area and made you feel like family. Star Stovell was excellent my daughter and myself drove 12 hours to get there didn't realize there was a time change so we were early and tired. Star got us checked in without drama and was very friendly. Star called downstairs for our luggage by the time we got to the room there was a knock on the door WOW! Allen was there with our belonging with that wonderful smile and eager to please. I had to room 704 and 1004 my sister checked in the next day same service was giving. Marcus I call him big guy with the beautiful eyes manager and was very knowledgeable and friendly joked around with us and made us feel like we belonged there, We were greeted every time we traveled in or out. The rooms can use a lot of updating the beds were great. The quality of service we received was worth it but please update the decor and loose the the dirty carpet. The Breakfast and dinner was a nice touch Ivan the cook is Excellent and the whole cooking staff thanks cookie man for the delicious cookies. The whole staff was great can't remember every ones name. but we had a wonderful stay and very grateful for all of you. Close to most of the attractions will definitely stay again.

Room Tip: higher floors better view
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ccmolette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 13, 2014
Ccmolette,

I want to thank you for sharing the details of your recent visit with us. I was delighted to see that you and your family felt like royalty from all of the attention the staff at Homewood Suites provided. I see that you enjoyed the complimentary breakfast and evening Manager’s Reception. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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