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“Nice Hotel”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #49 of 189 Hotels in Chicago
Certificate of Excellence
Omaha, United States
1 review
“Nice Hotel”
Reviewed July 4, 2013

I really liked the staff as well as hotel. The hotel room was very nice with all the things which one should never think off. I was really surprised to see all the kitchen items in my room, so there was no need to get anything from outside. This hotel is really good for the family trip.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Shakeel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 17, 2013
Shakeel M,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you and your family enjoyed your experience at our hotel. It seems like the full kitchen was beneficial for you during the course of your visit. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
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English first
Quebec City, Canada
1 review
Reviewed July 3, 2013

Very easy to access the hotel from airport. One block away from subway red line. Seated place assigned by server, very convenient for crowded breakfast and dinner. From walking distance to Michigan Avenue.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephdery_0392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 12, 2013
Stephdery_0392,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that the location of the hotel was very convenient for you while visiting the many destinations the city has to offer. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden Prairie, Minnesota
2 reviews
Reviewed July 3, 2013

Great staff, very helpful and dillegent follow through when helping you. Had all the amenititise of home, but slightly outdated and walls are very thin. This outweighed the fact that it was a great location and great service and great views. We would return

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Vanessa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 4, 2013
Valued Guest,

Thank you for your feedback after your recent stay at our hotel. I was glad to see that you and your family had a happy vacation and great experience at Homewood Suites downtown Chicago. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 1, 2013

Stayed here from 23 to 28 June. The room was clean and really nice. Staff was very helpful. The door men could not have been better. They gave us many good ideas and directions. Morning breakfast was nice. Dinner in the afternoon is filling. All food was good. Next time in Chicago, I will definitely stay here. It has a nice central location.

Room Tip: 19th floor corner room is fantastic
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicholass43323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 3, 2013
Nicholass43323,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was pleased to see that you had a wonderful experience at our hotel. I appreciate you taking the time to mention the helpful staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2013

We knew when we drove to Chicago that we would not drive much while we were there and decide to pay to price of parking downtown. It only cost $1.00 extra to use the valet parking at the Homewood Suites and the gentlemen that were running that valet service were exceptional. The service was fast and the drivers were so hospitable. Always pleasant and willing to assist at all times. To Amir and all the men in that area, job well done. Thanks for being so kind and pleasant to guests. We really appreciated it. Barb

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 3, 2013
Barb C,

I want to thank you for sharing the experience of your recent stay with us. I was pleased to see that you enjoyed your experience at Homewood Suites. I will pass your compliments along to the entire valet team; including a special thanks to Amir. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Island, United States
1 review
Reviewed June 30, 2013

To make a long story short, I booked my reservation through Hilton honors. The reservation was not done correctly and check-in took over an hour. Later on in the evening, I had a drunken lady beating at my door who I do not believe was a guest at this hotel. :(

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sharrelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 3, 2013
Sharrelle N,

Thank you for taking the time to post your thoughts on our hotel. I would like to apologize for any inconvenience you had during your stay with us and for the disturbance you encountered in the evening. We have taken steps to help ensure that only our guests have access to guest room floors. Thank you again for you feedback.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, MI
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2013

We arrived Chicago on Mon, June 17 at 11:30am and expected our rooms to not be available until the 4pm check-in. To our pleasant surprise, they were ready! Score! Our family of six ended up getting two rooms (adjoining), one with a king bed and one with two queens. The rooms were very spacious...plenty of room for all of us to move freely and not feel like we were ontop of one another. There was a (smaller) full-size fridge and two-burner stove in each. Fridge came in handy. A man came to our room after we checked in and gave us bottled water and Milano cookies. Nice treat for the kids. Hotel had breakfast each morning until 9:30. It also serves a theme dinner each night M-TH, with beer and wine. It was your average hotel breakfast (hot and cold cereal, eggs, meat, potato, fruit, yogurt), but nontheless it was good and included in the room price. The woman hostess in the dining room (I can't recall her name) was extremely friendly and accomodating. She took the time to personally greet each guest, no matter how busy it was, and always had a smile on her face. Our room was clean, beds comfy. One day when we got back from a day on the town our cleaning lady, Leticia, propped all of our girls' stuffed animals (all 15 of them!) on the bed and created a little scene of them playing. It was so cute and the girls absolutely loved it and couldn't wait to see what she was going to do the next day. Sure enough, the next day she did it again, and differently. Even decorated the head of one. And she left a friendly note. Those little touches, to me, mean a lot. She took the time to make our kids smile and I won't forget that. Another stand-out employee was Amer downstairs at the front entrance. Not only was he extremely friendly, he took the time each day to ask about our plans, help us make the most of our time in the city and literally ran down the street hailing a cab for us...and did it with a smile on his face. Thank you, Amer!

Other notes:
-Our girls loved the fruit-infused water each day at the Registration Desk.
-Pool is located in 19th floor. Not huge, but good size if only a small amount of guests are in there.
-Very close to the free trolly to Navy Pier. You could walk this, but may be too far with young children.
-Must sees/dos : Architectual boat tour, Shedd Aquarium (you can even pet sting rays), Museum of Science and Industry (we dissected a cow eyeball - so cool!), Navy Pier (very touristy but people watching is great. They do fireworks on Wed and Sat nights at Navy Pier and it's def worth it to be on a boat during these). If you have (young) kids, the Lincoln Park Zoo is great and it's free! The Children's Museum at Navy Pier is also a good place to visit, but likely too young for kids much older then 10-12.
-Restaurants - Webber Grill is only two blocks away from this hotel and was delicious. The night we went they feature a pineapple sangria which was divine! My mother-in-law and I had a filet and my huisband had prime rib (which everyone recommends). We all thought the meal was delicious. It's very kid-friendly, too. Another place I HIGHLY recommend is Quartino. This, too, was walkable and by far one of the best meals we've had. Service was top-notch. Has an outdoor area, as well as indoor. Make reservations! Cool vibe at this place.

I hope you enjoy your stay as much as we did!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IamWitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, July 2, 2013
lamWitty,

Thank you for your feedback after your recent stay at our hotel. I was pleased to see that you and your family had a great experience at Homewood Suites. It seems like you all were able to enjoy the many sights, restaurants, and attractions downtown Chicago has to offer. I appreciate you taking the time to mention the friendly and helpful staff; I will pass you compliments along to the entire team. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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