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“Downhill a little”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed June 16, 2013

Stay here every time we visit Chicago. Great location and staff, but slipping a little. Rooms could be smartened up and the breakfast buffet was much reduced from previous visits. The location and welcoming staff still make it worthwhile.

  • Stayed: June 2013, traveled as a couple
    • Service
2  Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 25, 2013

Jon A,

Thank you for taking the time to post your thoughts on our hotel. I appreciate you taking the time to mention the welcoming staff making your visit worthwhile. In regards to the breakfast buffet, we do tweak the menu to add a variety of choices. We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,586 - 1,592 of 2,861 reviews

Reviewed June 14, 2013

Just returned from a fantastic trip to Chicago for the 30th Chicago Blues Festival. This hotel just made the trip even better. Staff was very polite and helpful and the rooms were large and very clean. I was on top floor (room 1902) which is on the same floor as tho lovely pool and the work out facilities. I loved the included breakfast, and the Managers reception was very nice too. I would definitely recommend this hotel to friends and family and I will definitely stay here again june 2014 for the next Chicago Blues Festival.

  • Stayed: June 2013, traveled solo
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1  Thank Claus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 18, 2013

Borcla,

Thank you for your feedback after your recent stay at our hotel. I was pleased that your experience at Homewood Suites made your trip to Chicago for the Blues Festival even better. I appreciate you recommending our hotel to everyone: friends, family, and all those on TripAdvisor. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Great hotel in a great location. Stayed here during Chicago Blues Festival and the location is perfect with only 10 min. walk to Grant Park. The included breakfast was nice. The room was huge, and I loved the full kitchen in the room. I would recommend this hotel to everyone I know and I'll definitely stay here again. Very pleasant experience. Room tip: Ask for high floor. I stayed on 19th floor, great views over the city. The pool and the fitness center is alsp located at this floor

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Claus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

Staff were personable at the door, desk, and eating area (well stocked buffet breakfasts and dinner on Monday to Thursday). Whenever the desk was approached they provided two excellent ideas for restaurants in addition to transportation advice, their suggestions were excellent. Looking back we should have approached them for more (rather than depend on ourselves!)! We found the room layout (kitchen and sitting area in one room and another room for the bedroom) nice but perhaps not necessary for a couple given the buffet breakfasts. Outside our windows we had excellent views of the Wrigley Building and Trump Tower. The hotel is a block away from Magnificent Mile and it is magnificent. I strongly recommend the Wallenda Boat tour for the best views of the stunning architecture in Chicago with a ride along Chicago River and ending in Lake Michigan. The Impressionist artists section in the Chicago Art Museum was spectacular. I would also recommend the stained glass exhibits (Tiffany, etc.) on the Navy Pier. And of course the music. We happened to be there for the annual Chicago Blues Festival but there are many blues and jazz outlets in the city. We took in a Chicago Cubs game at Wrigley field and walking to the stadium and sitting in the stands was an event for me. I would strongly recommend this hotel and given that this was my third visit to Chicago but first at this hotel, I can see a return in the future.

  • Stayed: June 2013, traveled as a couple
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1  Thank edub33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 15, 2013

Edub33,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that your experience with us led to a great week in Chicago. It seems like you enjoyed many of the amenities we offer such as the breakfast. I can see that you took advantage of the wonderful location of the hotel, visiting the many sights and restaurants downtown Chicago has to offer. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Nice staff, good location, nice breakfast, but sofa and bedspreads looked old. The bathroom layout was odd with a small sink area and towl rods over the commode in a separate room. It was a clean room and the bed comfortable.

  • Stayed: June 2013, traveled with friends
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank JPOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 15, 2013

JPOhio,

I want to thank you for sharing the experience of your recent stay with us. I was glad to see that you were able to take advantage of the terrific location of the hotel and many of the amenities we offer our guests such as the breakfast. We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

great location. staff was very helpful. all in all a great week, thanks! spent entire week on the property for a class and enjoyed my stay! very convenient to many great restaurants and easy access to river and lake (great running!)

  • Stayed: June 2013, traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
1  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 15, 2013

James S,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you enjoyed your experience while at our hotel. It seems like you were able to take advantage of the wonderful location we are in and explore the city. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

Our family of 5 (kids 7, 5, and >1) was very happy with our stay at Homewood Suites Chicago, and if we ever visit Chicago again we will not hesitate to stay here. We booked a package with $20/night parking including in and out privileges so we couldn't beat that. When we pulled up to the hotel the valet staff was friendly, and helpful. We got us all unloaded and ready in less then 5 min. They directed us to the 6th floor to check in, again fast and friendly, and within 2 min of being in our room the valet was up with our luggage. Our room was clean and inviting. We booked a 1 king suite. The bedroom had enough room to set up the portable crib, a large closet, and a good size dresser. There was a sofa bed and chair as well as a dining table with 2 chairs. The kitchen was AWESOME, had a stove, full size fridge, dishwasher and they even had a roll of paper towels and single pack of dishwasher detergent for us. It had dishes, utensils, anything you need to make a quick meal for the family (which is HUGE when traveling on a budget). We didn't utilize the service but there was the option of making a grocery list and having them deliver to our room as well. The room view was pretty good, typical city view. The bed was comfortable and the kids seemed to enjoy the sofa bed. The pool was a good size, a tad bit chilly but that is just my personal preference. The view from the pool room was amazing. I could have stayed up there all day and night. The breakfast in the morning was well stocked, fresh, and tasted great. Both mornings had eggs, toast, bagels, a waffle maker, cereal, fruit, breakfast meet,that is all that is coming to mind but I know there was more. And again the staff was very friendly and welcoming. When it was time to leave we called down for our car and they sent the valet up for our luggage and loaded us up. We were in a pretty good area, though we didn't do much walking there was a lot of restaurants and shopping nearby. I am very glad we chose this for our family vacation spot and this will be our first choice if we ever visit again.

  • Stayed: May 2013, traveled with family
    • Value
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2  Thank myamazingfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded June 15, 2013

Myamazingfamily,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you and your family enjoyed your experience at Homewood Suites. I was glad that you enjoyed the in-suite amenities such as the full kitchen and other hotel amenities such as the pool. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#46 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: $106 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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