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“Mediocre at best”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 188 Hotels in Chicago
Certificate of Excellence
San Francisco, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Mediocre at best”
Reviewed May 15, 2013

Not much when it comes to healthy breakfast choices - eggs and oatmeal and overripe bananas. Unless you're into biscuits and gravy, and sausage and waffles. Sounds good if you don't care about getting fat and having a heart attack. Rooms need to be remodeled. Staff is friendly, however. Maid forgot to take away garbage in kitchen or replace the wash towel. There is laundry which is convenient although only two machines and one of them was out of order. It is a convenient location plus nice to have a kitchen; Trader Joes is only two blocks away. I probably would stay somewhere else if I came back as there are many other choices around the area. However, it is a Hilton so lowered expectations.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BytheBay94103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
BytheBay94103,

I want to thank you for sharing the experience of your recent stay with us. I appreciate you for mentioning the friendly staff. However, I would like to take a moment to apologize for any inconvenience the breakfast or laundry machines created for you. We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Riverside, CA, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013

Staff very helpful. Great location. Clean rooms. I needed directions and guidance on a couple of occasions and the front desk personnel we're very helpful. The complimentary breakfast is a big plus! Located right down the street from the Navy pier. Walking distance is just right, and provides you an opportunity to walk off your lunch or dinner.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Doug C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
Doug C,

Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you enjoyed your experience at our hotel. It seems like you were able to take advantage of many of the amenities we offer our guests such as the breakfast and dinner. I appreciate you taking the time to mention the great service and location. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 9, 2013

The building itself is constructed to be very soundproof, so the rooms are quiet. The upper floor views are stunning. And the front desk is exemplary in its friendliness. Above all, the hotel is perfectly located, between Millennium Park and the Near North.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank WarrenPeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
WarrenPeace,

Thank you for taking the time to post your thoughts on our hotel. I appreciate you taking the time to mention the exemplary front desk team. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stow, Ohio
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 9, 2013

We stayed at this hotel because we had three of our kids with us and we really enjoy having the extra room and space. Hotel was nice and clean. Staff were all very helpful. It is in a great location to walk to Navy Pier or shopping. The breakfast was very good for continental breakfast and the dining room is large enough for all the guests. My kids really loved the swimming pool on the 19th floor. Only problem was too many chemicals in pool irritated my kids skin.

Room Tip: The higher up you go better views. The lobby is on the 6th floor if that is important to you.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nightingale725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
Nightingale725,

Thank you for your feedback after your recent stay at our hotel. I was delighted to see that you and your family enjoyed your experience at Homewood Suites. I see that you all were able to take advantage of the breakfast we provide and the pool on the 19th floor. I also wanted to mention that we confirmed with the team to make certain the correct amount of chemicals are in the pool. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, MO
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 8, 2013

4 of us went on a "girls trip" to Chicago and stayed at the Homewood. With an AARP discount, it was pretty reasonable financially between the four of us. There was a room with a very comfortable king bed, and a fairly comfortable pull-out couch in the living area. Nice kitchenette area as well. The breakfast was excellent, and they changed it up a little bit each morning. We had "brunch" there one day and then didn't have to spend money or time on lunch. The staff was extremely friendly and accommodating, and the location was perfect - just a couple blocks from Michigan Avenue and less than a block from the train station - I would definitely stay again if I went back. Very clean and recently updated, I'd guess.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tchrtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
Tchrtravel,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was pleased to see that you and your friends had a great experience while staying with us for your “girls trip.” It seems like you all were able to enjoy many of the amenities we offer our guests such as the breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 8, 2013

My husband and I stayed here May 4-7, 2013. The staff was great, from the valets to the desk staff. An example: my husband inquired as to whether the hotel had dvd players for guests. In less than no time, we had one in our room. The valets were very helpful with restaurant suggestions and getting us cabs. Just all around very, very helpful and courteous.

The room was quite clean, and the housekeeping staff was great.

The hotel is a great location, very close to Michigan Avenue, the Loop, restaurants, shopping. We did not use our car the whole time we were in Chicago; we either walked or took a cab.

We had a room on the 15th floor, at the end of the hallway, away from the stairs, and it was really quiet. No problem with noise.

We would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn60785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 18, 2013
Dawn60785,

Thank you for your review of Homewood Suites downtown Chicago. It made me very happy to see that you and your husband had a very good experience at our hotel. I appreciate the kind things you had to say about the team. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, IN
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 7, 2013

This was our third year staying at the Homewood Suites in Downtown Chicago. We have always had a great time and would recommend it to anyone. The location is perfect for anyone wanting to visit the Magnificent Mile or the main attractions in Chicago. It's just a block off of Michigan Avenue and all of the bustops are right there. You can easily walk to the beach, Millenium Park or Grant Park, or any shopping you could want. There is also a free trolley to Navy Pier right out front during the summer months.

The rooms are all suites with a kitchen/living room and a bedroom with a king size bed. It's like having your own little apartment for the week. The water pressure in the shower is amazing and this is one of the few downtown Chicago hotels where you can still get a smoking room. There is also a nice long list of cable channels for those rainy days. The pool on the 19th floor has a gym attached and is enclosed in glass on 3 sides and gives you an awesome panoramic view of the Chicago buildings.
The free breakfast is always great, even if you don't like what they are serving there are always staples like yogurt, toast, pastries, and oatmeal. The themed dinners are also fun and are very tasty! If you like the type of food they are having each night, you will like the way they make it. And it is a nice touch that it includes free beer and wine. The servers remember you from day to day and, in some cases, from year to year, and treat you like family. The front desk staff is also very friendly and the manager is there to greet you for every meal they offer.

We only encountered a couple of issues this time and have never encountered any issues on our previous trip. The first issue was that I had chosen a smoking room and the maid removed the ashtray from my room on the second day. Another issue was some noise in the morning that sounded like a distant drill coming from higher floors (we were on floor 7 of 19), and then the toilet continued to make weird sounds after you flushed it. And the last issue was with our luggage. When we checked out we had the bellhop come and get our luggage to store it for the day while we spent our last day in the city. They loaded all of our stuff on the cart and took it downstairs to be stored and we picked up our luggage ticket on the way outside. The way the hotel is set up, the ground floor contains only the valet's, the elevators, and then a locked door to their luggage storage area and then you take the elevator up to the 6th floor for the main lobby. So anyone can walk in and out of the ground floor whether they are staying there or not. When we picked up our ticket and walked outside, our luggage cart was sitting against the wall next to the elevators and the storage door. We assumed they just hadn't put it in yet and were about to do it. However, when we returned 3 or 4 hours later, it was still sitting in the same spot and had never been moved. We were quite frustrated that our belongings were left out for anyone to see and take, but nothing was missing so we didn't complain.

All in all I would still recommend this hotel. The staff, rooms, and amenities are amazing and it is just a great place to call your home away from home in Chicago. I would just take a little precaution with your belongings and make sure they are stored properly before leaving the hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aubrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, May 11, 2013
Mr. Aubrav,

Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that you enjoyed your suite and the location of the hotel; it seems like you and your family were able to take advantage of both. We have discussed as a team the point you brought up about the luggage cart. I also would like to apologize for any inconvenience the noise created for you during your stay. I appreciate you recommending our hotel and all the wonderful feedback. We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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