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“Amazing stay” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago-Downtown

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 189 Hotels in Chicago
Certificate of Excellence
Tampa
1 review
“Amazing stay”
5 of 5 stars Reviewed February 16, 2013

Firstly Id like to say this hotel was the best choice yet. As soon as I arrived the valet guys helped me with my bags and the doorman were really really nice! The front desk on the sixth floor had amazing people working, not sure what her name was but she was nice. Also this handsome gentleman named Dimitri helped me get taxis left and right, he was just amazing. I will most likely be returning in the summer.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 19, 2013
Pamela S,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you had an amazing experience at our hotel. I appreciate you taking the time to mention all the positive interactions you had with the staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,360 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (385)
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Iowa
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 14, 2013

Big rooms, low prices, and a great hot breakfast. The only complaint is the slooowww elevator. My room had a nice view of the John Hancock, and the pool on the 19th floor has a nice view of The Trump!

Room Tip: just ask for what you want, they all cost the same.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank kcps1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 25, 2013
Kcps1150,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you enjoyed your spacious suite and many of the amenities we offer our guests such as the breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed February 14, 2013

We booked on Priceline two days in advance. Great price ($113 with tax) and ended up with room 1618. A corner room with double windows in the living room and a large bedroom window. the room was spotless. They even brought ice to my room when I called and asked for the location of the ice vending machine! The staff was tremendously polite and the breakfast (included) was way above average. I have found my new Chicago hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Pete H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 19, 2013
Pete H,

I want to thank you for sharing the experience of your recent stay with us. I was happy to see that you found value during your stay at Homewood Suites downtown Chicago. It was good to see that you took advantage of many of the amenities we offer our guests such as the breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed February 12, 2013

We just returned from a two night stay with our two small children and were very impressed with the customer service. The valet parking staff was outstanding, and was very helpful as we maneuvered our kids and all their gear in and out of cabs. Overall the hotel is in a great location, the rooms are a nice size, and the free breakfast was nice. My only complaints are that 1. the windows (on the 16th floor) could be opened fairly wide and had no screen or lock. Yikes!! 2. the duvet for the down comforter was very scratchy and uncomfortable. Otherwise we had an excellent time!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MommyTAI15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 14, 2013
Trishalmhoff,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you had an excellent experience while staying at our hotel. We will address the two complaints you had as a team and see what can be done. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MI
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 10, 2013

This was our second visit in a little over a year, and we were just as pleased this time around with the service, cleanliness, and value this little gem downtown offers. The hotel is located a short block away from Michigan Ave where you'll find all the world-class shopping and restaurants you can handle. Maria checked us into a quiet corner room that was very spacious and clean. The Guest Services Manager Jason was extremely helpful in providing a list of local restaurants to choose from, and personally recommended a Korean restaurant that was exactly what we were looking for. Loved the beds and pillows.

Breakfast was hot and plentiful. The staff was quick to stay on top of the food refills and dirty tables. We had a drink spill, and a staff member suddenly appeared out of nowhere to sop up the mess. The only downside we experienced is that the pool temperature was noticeably cooler the next day, so the kids did not stay in the water as long as they had the previous day. We would definitely stay again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank grjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 14, 2013
Grjane,

Thank you for taking the time to post your thoughts on our hotel. I remember you and your family and it was a pleasure to meet you all. I was delighted to see that you all had a wonderful experience while staying at Homewood Suites. I know you did a bit of sight-seeing, shopping, and dining. In regards to the pool temperature, we are having the engineering department follow up on it. If it would not me too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 8, 2013

This hotel is in the heart of everything and the staff was fabulous
it was extremely clean
-food provided ,drinks in the afternoon close to everything In the heart of downtown Chicago
I don't know what else you can ask for in downtown Chicago do not skip this hotel because it is one of the best I've ever stayed in in the city The suite with kitchenette was great and perfect for two teens and two adults

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gallucci54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 14, 2013
Gallucci54,

Thank you for your feedback after your recent stay at our hotel. I was happy to see that you and your family had a 5 star experience at Homewood Suites downtown Chicago. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 5, 2013

This hotel is very convenient to a number of things in the downtown area. It is one block away from the Red Line but we chose to walk most places. The room was comfortable and we enjoyed having a separate living space from the bedroom. The bathroom was a bit cramped but functional. The breakfast was all hot foods which was fine since we were on vacation and not in a rush. It would be nice to offer some cold options to go that would cater to business travelers. We took advantage of the evening reception one night and were pleasantly surprised at how good everything tasted. The staff were by far some of the best we have encountered. We were only there a few days but overhead one of the morning staff members ask another guest if she wanted the same as the day before. She clearly remembered the guest and their dietary restrictions which went above what we typically see. Overall two thumbs up for the staff and comfort of the suite.

A number of well known Chicago restaurants and sites are within a 15 minute walk including Gino's, Al's, Lou Malnati, the Magnificent Mile and Navy Pier. We were also able to walk to Millennium and Grant parks with no problems. Certainly a good place to stay for convenience and comfort. They cater to a wide variety of travelers and the amenities and price make it even better.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DCMrsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, February 14, 2013
DCMrsg,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you had a pleasant experience while staying with us. It seems like you were able to take advantage of the location of the hotel by visiting many of the terrific restaurants and sights the city has to offer. We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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