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“Great hotel, great service and food” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago-Downtown

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Homewood Suites by Hilton Chicago-Downtown
Ranked #53 of 185 Hotels in Chicago
Certificate of Excellence
MI
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel, great service and food”
5 of 5 stars Reviewed November 25, 2012 via mobile

Had a wonderful weekend .. The valet parking was great and breakfast was perfect for all the busy days we had. Rooms were clean and well serviced .Thanks for a great experience... Did not use pool but seemed small. Bonus fridge in room and tea in lobby.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank susbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, December 5, 2012
Susbal,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience while being our guest at Homewood Suites. I was also pleased to see that you were able to take advantage of many of the amenities we offer such as the breakfast and refrigerator in your suite. We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (374)
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De Pere, WI
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 24, 2012

Spent Thanksgiving here with the family. There were pros and cons to our stay -- with the pros winning the day. The door men were very helpful. The workout facility was clean and adequate, but the pool with small and offered no whirlpool. Our suit was clean and spacious. The kitchen was nice, even offered some cookware. One problem is the frig was very noisy! The hotel is well situated. You really can get a good taste of Chicago will staying here. Make sure you try Joe's Seafood and P.F. Chang's. Go to Sable if you want an upscale drink experience.

Room Tip: Check out Joe's Seafood for dinner and then Sable for a drink.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Emerging1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 25, 2012
Emerging!,

Thank you for your feedback after your recent stay at our hotel. I was happy to see that Homewood Suites was a great place for you and your family to celebrate Thanksgiving. I was also pleased to see that you and your family enjoyed your spacious suite and the amenities we provide. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We were looking for a getaway for the Thanksgiving Holiday from Texas. I have family in Chicago but don't like to stay in the suburbs because driving to the city is Ridiculous!!!! I am very picky of where I stay and the cleanliness of my room.

I searched Tripadvisor but everything was so expensive. Then I came across the Homewood Suites. The price was a deal and it included valet parking!!!! Those who know Chicago, you can't find overnight parking for Under $40 a night.

I was a little concerned because the rooms seemed to be under priced for that area, but I took a chance. We arrived to a clean king 1 Bedroom suite. The room was a little smaller than other 1 bedrooms i have stayed in. The king bed was comfortable, but the kids needed more padding on there pullout sofa bed. We asked for another padded sheet and the kids slept like babies all night.

I would stay here again!!!!

Warning!!! iPhone GPS Does Not Work In Downtown Chicago!!!! The first day I went the wrong way and ended up at Navy Pier.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AVBEARS17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 25, 2012
AVBEARS17,

Thank you for recently staying with us over the Thanksgiving Holiday and for posting a review of Homewood Suites downtown Chicago. I was happy to see that you and your family had a great experience while staying with us. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

Very nice staff and hardworkers too. Thank uou guadalupe and the rest of the staff. But dear hilton, please charge me $20 mote per night and do some much needed renovating!!!

Rooms were a bit worn out. Oh and add a movie rental service please.

Helpful?
Thank FamilyMan70
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 25, 2012
FamilyMan70,

I want to thank you for sharing the experience of your recent stay with us over the Thanksgiving Holiday. I appreciate you for taking the time to mention the very nice and hardworking staff. I can happily say that we are looking forward to a renovation in the near future. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sewickley, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

This is a good hotel, with kind staff, good suites and a great breakfast. However, with its reception on the 6th floor, there is inevitably an increased demand for elevators, but there are only two; so expect some significant delays at busy times! Small swimming pool on 19th floor is a real bonus.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 23, 2012
Peter W,

Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you enjoyed your suite and the hotel during your stay with us. It seems like you were able to take advantage of many of the amenities we offer our guests such as the breakfast and pool. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agawam, Massachusetts
2 reviews
5 of 5 stars Reviewed November 19, 2012

I decided to try Homewood Suites for the couple of days in Chicago that I was staying after a business trip and was so glad I did! The hotel is conveniently located to shopping, Millenium Park, Bloomingdale's and lots of other shopping, wonderful restaurants - expensive as well as family-priced. I went on 3 walking tours in the city and was able to walk to the tour meeting area for each one. In fact, the only time I needed a cab was to return to the airport. The hotel serves breakfast and during the week, dinner with beer and wine, all included in the very reasonable price. The staff was very friendly and helpful and the business center was among the best I've used. My tub drained a little slowly, but I've experienced that in $300-a-night rooms while on the road. I highly recommend it when you're looking for clean, convenient, quiet and best of all, reasonably priced!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 20, 2012
Mary W,

Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that you were able to take advantage of many of the amenities we offer our guests such as breakfast and dinner. I appreciate you taking the time to mention the friendly and helpful staff and for recommending our hotel. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 19, 2012

What really made this hotel stand out was the superior service from the moment we stepped out of the cab. The porters immediately grabbed our luggage from the trunk and whisked it onto a cart where it was delivered to our room. The checkin was quick and effortless, our request for a room with two double beds was immediately accommodated, and we were provided with a list of area restaurants within walking distance as well as coupons for the restaurant we chose. The entire staff was polite, friendly and helpful. The room was quiet and comfortable. The free breakfast was convenient and tasty, although quite crowded on Saturday and Sunday mornings. The location is right in the middle of many downtown Chicago attractions. The only minor distraction was noise from the neighboring room which we could clearly hear from the living room area. The bedroom however was quiet and there was absolutely no street noise during the night. I would highly recommend this hotel for value, cleanliness, comfort and an overall pleasant experience in downtown Chicago.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wrldtraveler314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, November 20, 2012
Wrldtraveler314,

Thank you for your feedback after your recent stay at our hotel. I was delighted to see that you had an enjoyable experience at Homewood Suites. I was pleased to see that you took advantage of many of the amenities we offer our guests such as the breakfast. I was also glad that the location of the hotel was convenient for you while visiting the many sights downtown Chicago has to offer. I appreciate you taking the time to mention the polite, friendly, and helpful staff; I will pass your compliments along to the entire team. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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