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“Great location, price, staff and accomodations”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #53 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed July 11, 2011

Nothing but good things to say. Full kitchen with one bedroom. Perfect for families or, in my case, traveling with sister so she got sofa bed and privacy while I had the bedroom. Whole foods a short walk away. Trader Joe's just two blocks. 15 mn. walk to downtown loop. Across the street from Nordstroms and next to a great susi restaurant. No complaints. Very happy!

  • Stayed: June 2011, traveled on business
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1  Thank wsissel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 24, 2011

Thank you for your recommendations and sharing your experience while stay with us. We look forward to your next visit when in Chicago.

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2,168 - 2,174 of 2,874 reviews

Reviewed July 11, 2011

After reading good reviews about I booked a 5 night stay. Checked in late bit called early in the day to assure we'd have a roll away as well as the pull out sofa for 2 teens. They somehow had us booked for two rooms instead. Got that sorted out and arrived around 10 pm. Checked in and waited for our luggage... Finally went down and got it ourselves. The room was a little grungy, furniture shabby, and discovered a suspicious stain on the duvet cover. Ewww. Called for a new duvet cover which was delivered and unceremoniously handed to me. FYI it's kinda gross to have to change the duvet cover in a hotel. Next day tried to iron a dress for dinner and the iron didn't work. Called for a replacement, waited a while, called again and was brought another iron which also didn't work. Third time was a charm. Oh boy. Too bad we paid in advance. Won't be staying here again.

  • Stayed: July 2011
    • Value
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1  Thank Takepictures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 14, 2011

I appreciate your feedback on the experiences you received while staying with us. I apologize in regards to the unfortunate housekeeping experience you uncovered. We do have a very strict policy regarding the Housekeeping expectations and the team is aware of the very serious consequences if not followed. I hope that we have an opportunity to be your choice of stay when visiting Chicago in the future so please feel free to contact me directly.

Roger Young
General Manger

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Reviewed July 11, 2011

Stayed 3 nights in Chicago for Buisness and a bit of pleasure and this was a perfect location - 2 minutes from the river and the magnificant mile, close to a lot of bars and restaurants and easy access to and from O'hare.

Room was a small suite - but it is nice to have a couch (fold out bed) and a full kitchen. the bathroom was standard US fayre but plenty of towels.

Surprises - the good breakfast, the nice staff, the view from 13th floor
Dissapointments - the dishwasher was used by the made to clean the coffee maker but lleft it covered in soap , no in room safe, the limited no of elevators

Used a lot by families so be prepared for Kids running around

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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2  Thank weejim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 24, 2011

We appreciate your feedback. Thank you for the suggestions to improve our Housekeeping team and capital improvements.

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Reviewed July 9, 2011

Choose this hotel based on price and location. When we checked in, the front desk noted that our reserved room would be too small for the three of us so she put us in a larger suite at no extra charge. Room was clean and breakfast was fresh with lots of healthy choices. The location was outstanding since we were blocks from everything. The free Navy Pier trolley picked up right outside our hotel. Weber Grille was around the corner and Portillos was about two blocks down. They also offered free dinner wih beer and wine on Mondays thru Thursdays. Would come back in an instant.

  • Stayed: June 2011, traveled with family
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2  Thank ilovegophers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 24, 2011

Thank you for sharing your experience while staying with us. I was happy to note the Front Desk team anticipating your needs by upgrading you to a larger suite.

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Reviewed July 9, 2011

We recently stayed at Homewood Suites in Chicago and will definitely be back. Connie, I believe was her name, in the eating area was wonderful! What a joy to see in the morning. Breakfast and dinner was good and worth going to. Hotel is centrally located and within walking distance to most things. The Metro is less than 2 blocks away and the doormen were extremely helpful. Rooms were a bit dated, but clean and very comfortable beds. All in all a great stay!

  • Stayed: July 2011, traveled as a couple
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2  Thank Diane50336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 24, 2011

Thank you for being our guest and we will pass on the positive feedback to Connie and the Doorman.

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Reviewed July 7, 2011

This was such a great place, all staff friendly and helpful. I think our suite was just a standard king suite but it was large and clean with nice spacious kitchen, stove, fridge, dishwasher. It was nice not having to have been crammed in to a small room with one king bed. The location just blocks from where to catch the Hop on-hop off tour trolley at Rock and Roll McDonalds, and just short blocks to Michigan Avenue and shopping. There is also a large grocery store nearby. We either walked or took the trolley to Taste of Chicago at Grant Park.
The hot breakfast buffet is free, delicious and convenient. No need to waste time finding an affordable breakfast restaurant! Get to breakfast early to avoid a short wait.
The free dinner buffet served Mon-Thurs was also convenient. We ate, enjoyed happy hour before going out on the town. Between the breakfast and dinners I'm spoiled!
The pool is mid-size and very clean. Parking is Valet only with in-out priveleges for $42. City garage is $38 with no in-out.
I travel a lot and recommend this location. Good value for the $.

Room Tip: Room 716 is a smoking room, not much of a view but spacious and could take stairs to 6th floor lobby...
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  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
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4  Thank Lauri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 24, 2011

Thank you for sharing your experience while stay with us. We appreciate your business and look forward to your next visit.

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Reviewed July 3, 2011

My boys and I stayed at the Homewood Suites for 5 nights the last week of June. We found the entire staff extremely helpful and friendly. The hotel provides a breakfast and dinner, this helps after spending the whole day sightseeing. The room was very comfortable and well maintained. This hotel is only one block away from the Red Line and only two blocks away from Michigan Ave.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
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2  Thank T-1SJCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded July 5, 2011

Thank you for your recommendations and we do appreciate you sharing your experiences. We look forward to your next visit to the Homewood Suites by Hilton Chicago.

Roger Young
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#46 Romantic Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: $114 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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