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Hotel Chicago Downtown, Autograph Collection
Ranked #79 of 187 Hotels in Chicago
Certificate of Excellence
Mesa, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Stellar”
5 of 5 bubbles Reviewed July 24, 2014

We had a bit of a snafu with our reservation which was made via Priceline. However, the situation was resolved with a positive outcome with the help of Murphy and the staff and we were incredibly appreciative. We felt we had red carpet treatment from everyone and we look forward to return visits. Amazing location, comfortable rooms, very nice restaurant and lounge. Thanks Murphy and Andy for a memorable stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 25, 2014
Hello Tracy,
We’re thrilled to hear our wonderful team was able to resolve your reservation issue and made you feel like a super star during your stay! We love hearing when members of our team go above and beyond for our valued guests. We’ll pass the thanks on to Murphy and Andy; it’s sure to make their day. We are happy you enjoyed our great location, comfortable rooms, and delicious restaurant and lounge. We look forward to making your next stay with us even more rewarding!
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981 reviews from our community

Traveler rating
    425
    354
    129
    55
    18
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
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English first
Toronto, Canada
1 review
4 of 5 bubbles Reviewed July 24, 2014

Staff was accommodating and courteous. The room was a fair size and very clean, we were four women in for four nights during the summer. Parking is very pricey compared to other locations, valet parking is $65 a night with in and out privileges or you can choose the cheaper option of $40 a night with no in and out privileges off site of the hotel. The staff although friendly are not very forthcoming with information or know any of the sites. There is a continental breakfast in the morning Mon- Fri and a evening lounge free of charge. We stumbled across this concierge room accidentally. Every time we asked the staff about an attraction they had never been. The hotel should take the time to offer freebies to their staff so that they are informed and helpful to their guests. I inquired if our room had just been renovated as their was a fan in the bathroom and no way to turn it on. No plug in the bathroom and the sprinkler system was installed but not finished. There was a very strangely placed wainscotting trim at the top of the wall that was falling off and we have no idea what was going on with the computer part of the mini bar. As four friends we didn't spend much time in the room so it was not a problem until we all need to shower. All in all I would go back and stay at this hotel. The staff was lovely.

Room Tip: The house of blues is on one side of the hotel. We were on the 14th floor facing it and we were ok...
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  • Stayed July 2014, traveled with friends
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 25, 2014
Hello Robyn,
Thank you for sharing your experience with us. We are thrilled to hear you enjoyed our location and found our dedicated team members so polite and helpful. We are sorry our parking options weren’t to your liking. We truly appreciate your suggestion aimed at ensuring our concierge staff is well informed. We’ll take that into careful consideration. We apologize for any inconvenience caused by recent renovations. We strive to provide all our guests with a wonderful experience. Next time you’re in the area, we do hope you choose to stay with us again. We are sure we can impress you with our ongoing improvements.
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Amsterdam, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 24, 2014

I was at this hotel for an iPad conference. We stayed here because the conference was here. We requested 4 rooms that were close, adjoining if available. We got to the hotel early and stored our bags. Our rooms weren't ready by 3:00, so they put us in rooms on the same floor, but not near each other, a little disappointing. The staff, however, was amazing! Constantine, Murphy, and Emanuel were wonderful! The biggest problem was the wifi. It was weak in our rooms; for one of the rooms you had to step into the hall to get it. The conference was horrible without the wifi. The conference was also using the same wifi as the hotel guests, so everyone was kicked off the internet constantly. The first morning, we couldn't connect at all. Since everything I needed to do required wifi, I had to use my phone data plan. This was not good at all! Also, the bathroom didn't have a fan so everything fogged up and got very wet. The rooms were large and comfortable. The hotel was an eclectic design and not the easiest to navigate. The elevators needed a key card to work, which didn't always work anyway! The hotel was very clean. The location was super!

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Beverly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 25, 2014
Hello Beverly,
Thank you for taking the time to share your thoughts about your stay with us. We are thrilled to hear you enjoyed our exciting location and fantastic service team. We’ll pass your praise on to Constantine, Murphy and Emanuel. It’s sure to generate big smiles! We are very sorry for any inconveniences you encountered due to technical difficulties with our Wi-Fi and elevator during your stay. We sincerely apologize for any inconvenience either issue caused you. We are happy to hear you found our guest rooms clean, spacious and comfortable, and we’ll take your helpful suggestion about bathroom fans under careful consideration. We hope you will consider us the next time you’re in Chicago; we’d love an opportunity to win you over!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
Level Contributor
238 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
2 of 5 bubbles Reviewed July 23, 2014

The staff I came accross were all excellent, but the room itself is pretty bad. Stained drapes, broken window handles, peeling wallpaper, mold, missing tile to carpet trnsiotion strip, burned iron etc.

It feels like they do not care much about proper cleaning. I am here for 3 nights already and they have not change the bed sheets yet... The shower curtain has some other guests nasal mucus on it, it is missing some hooks, just bad...

The lighting in the room is lacking as well.

On the positive side, the bed is excellent and the location is awesome.

Am I going to return? I will try my best not to, but if there no other "Marriott" rooms around that area available, I might be forced to.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank botmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 24, 2014
Hello Botmi,
Thank you for taking the time to share your thoughts about your stay with us. We truly appreciate your feedback as it helps us identify areas that need to be improved. We’re very sorry to hear your room was not properly cleaned prior to your arrival. We’ll look into your concerns about the drapes, window handles, wallpaper, barrier strip, iron, mold, shower curtain and sheets. This is a truly unusual occurrence. For next time, please note that you can always request another room – please just let us know while you’re here. As part of our green initiatives, guests can choose to have sheets washed daily or not. We also apologize that our room lighting is not to your liking. Thank you for bringing your experience to our attention. We’re committed to providing clean and comfortable accommodations to all our valued guests. We are thrilled to hear you’ve enjoyed our fantastic location and comfortable beds though, and we’re happy your experience with our dedicated staff members has been “excellent.” We hope they alleviated some of your immediate housekeeping concerns. You are welcome to reach out to me personally at mdeinhart@thehotelchicago.com. We’d love the opportunity to make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed July 23, 2014

Stayed at this Hotel in May during a conference. Updated old hotel with a very good location. Service was extremely poor. Being Gold Marriott Members we asked to use the lounge and were told it was closed for the week-end. Very tacky decor!!!
Would NOT recommend this property. Worst Marriott experience ever!!!!

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 24, 2014
Hello Sandra,
We’re happy to hear you enjoyed our hotel’s fabulous location, but we are very sorry you were dissatisfied with our service and décor. We strive to offer every guest a wonderful experience, and we’d love a second opportunity to win you over. We invite you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 22, 2014

My fiance and I are planning a wedding at the Hotel Chicago and the people there are very accommodating especially our planner Roz, she has been wonderful, a great help and has become one of our friends. I would recommend Hotel Chicago to anyone.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 23, 2014
Hello William,
Congratulations on the upcoming nuptials! We are thrilled to play an integral part in making your special day memorable. Thank you for trusting our dedicated team with such an important event. That and your recommendation are the best compliments you could give.
We have to agree about Roz. She’s pretty terrific and will undoubtedly enjoy your words of praise. Thank you for such an amazing review and for choosing Hotel Chicago. We look forward to your celebration and wish you both a world of happiness!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, Ohio
2 reviews
4 of 5 bubbles Reviewed July 22, 2014

Location of Hotel Chicago is awesome, both front desk staff and valet were very friendly and helpful. Room was a little small and pricey for a parking lot view, but again, I really liked the location, I felt close to everything. $65 for parking was a bit steep, but the valet staff did a great job! Both river cruise and restaurant recommendations were right on. I would come back!

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Katta66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, July 23, 2014
Hello Katta,
Thank you so much for the wonderful review! We’re glad you felt comfortable with us and enjoyed our fantastic location. We’re thrilled to hear our dedicated staff took such good care of you during your stay. We are sorry to hear the view from your room and our nightly and parking rates weren’t to your liking. We also offer an assortment of rooms and suites with exquisite city and river views. You may consider requesting one for your next visit. Speaking of which, we really do hope you come back and see us soon! Our team has plenty more excellent recommendations to share that will make you fall in love with our beautiful city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chicago Downtown, Autograph Collection

Property: Hotel Chicago Downtown, Autograph Collection
Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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