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“Great location, spacious clean rooms, enjoyed it!”

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Hotel Chicago Downtown, Autograph Collection
Ranked #70 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed June 11, 2014

The hotel could need a little tweaking here and the room view is really sad. (parking lot building view) and there but if I were to visit Chicago again , I would stay here because the location is great. House Of Blues right in front , pubs and clubs all around to enjoy the nightlife and a simple walk from all the main attractions this fun city has to offer.
The room was very spacious and super clean, very friendly service. We got our rooms with a deal so I think it is on the pricey side otherwise.

In all cases, I would recommend this hotel. I personally enjoyed it.

Room Tip: We chose ours away from the elevator. Always a wise choice.
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  • Stayed: May 2014, traveled with friends
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Thank Myrza313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 12, 2014

Myrza,
You’re not alone; our location is one of our most praised qualities! It’s great to know you loved the room size, cleanliness, service and value. We can’t wait to see you again when you next enjoy the Chicago life.

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1,037 - 1,043 of 1,195 reviews

Reviewed June 8, 2014

I actually don't mind this hotel. Needs a bit of a face list and new decor. It is in a great location and the staff are very helpful and friendly. The bed are comfortable and the hotel is quiet. Would recommend.

  • Stayed: May 2014, traveled on business
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2  Thank belfastim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 9, 2014

A comfy bed and a quiet room; two important parts of any great night’s rest. We’re glad to have offered both to you during your recent visit. Thank you for your feedback regarding our décor. We’re always looking for ways to make our hotel better than ever, and your comments are invaluable in our efforts. We fully agree; we love our location! It made us smile to hear that our great hotel team took excellent care of you. We hope to see you again when you next visit Chicago.

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Reviewed June 6, 2014

My husband and I stayed at the Hotel Chicago for two nights. We were in town for a conference. As most reviewers have stated, the hotel is in an excellent location to almost everything you could want or need to do while in Chicago. A riverwalk is steps away and Lake Michigan is only a few blocks. I enjoyed a couple of good runs along the lakeshore and it was great to have the hotel so close. Millennium Park and the Bean are also very close.

The Sienna Tavern is across the street and you should definitely give it a try. They have excellent food and the atmosphere is fun, lots of people-watching late into the evening. If you're looking for beer, the Public House is also very close and has a huge selection of both draft and bottled beer. Try the Bloody Mary with the Loaded up Skewer!!

Our room was comfortable and well-appointed. We didn't have much of a view, as we were on the 6th floor, but the size of our room was very large with plenty of space for the two of us. The bathroom was nothing spectacular, but the towels and toiletries were lovely. The bed itself was fitted with soft sheets and I had an excellent night's sleep.

We did not find the hallways to be exceptionally dark. I have stayed in NYC hotels where you can barely find your room. The elevators were always quick and available. Customer service during check-in and check-out was very amicable. We were able to get in and out quickly.

My husband and i enjoyed our trip and would definitely consider staying at the Hotel Chicago for future Chicago trips.

  • Stayed: June 2014, traveled as a couple
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1  Thank Runnergirl89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 7, 2014

Runnergirl 89,
We are glad that the Hotel Chicago met the needs of you and your husband while you enjoyed your stay in our beautiful city. We agree that our location is close to everything that you may want or need to make your trip more comfortable. We’re happy to hear that you enjoyed a few runs along the beautiful rive. We’re happy to hear that your room was comfortable, and that you found the hallway lighting to be appealing. We are so glad that our customer service treated you well. We welcome you back anytime, and hope to have you stay with us again in the near future.

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Reviewed June 4, 2014

This is not 4 star hotel. Funky poorly lit room that's furrnished oddly. Mirror above sink is hanging crooked, PVC piping sticking out from under sink in main room, paneling bubbling off wall, safe doesn't work, lamp shames hanging crooked that cannot be straightened. So many good hotels in Chicago, this is not one of them. I came for conference here, I will not return.

  • Stayed: June 2014, traveled on business
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4  Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 5, 2014

Kevin,
We’re very sorry you were disappointed in your stay with us. We will carefully consider all your comments as we strive to make Hotel Chicago better than ever. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you and for the opportunity to make things right.

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Reviewed June 2, 2014

Stayed here over Memorial Day weekend. It is a great location, but the hotel was far from being a Category 8 Marriott hotel -- I have stayed in Marriott Courtyards that were much nicer!

Nothing major, but a few things about our stay...

- The check-in took forever -- I was about 5th in line and probably took 20 minutes!
- The elevator and room keys are different, so you always had to carry both.
- The back of our toilet was just some sort of tray placed over the top.
- The TV remote didn't work.
- The phone by the bed didn't work.
- The ice machine on our floor didn't work.
- Went to ask the concierge about some dinner recommendations and she was completely clueless.
- The staff was pretty ambivalent about everything.

I guess this is a new property for Marriott, but wish they would get it up to snuff before acting like it is a premier property!

  • Stayed: May 2014, traveled as a couple
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1  Thank StevieB28270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 4, 2014

Stevie,
We’re very sorry to hear that you were unhappy with your recent stay with us. Your feedback is greatly appreciated. We’re committed to making Hotel Chicago better than ever, and your comments are invaluable to our reaching that goal. We apologize for the wait time you encountered upon check-in, and for the inconveniences you experienced in your room. We hope to see you again when you next visit Chicago; we’re confident we can win you over with our ongoing improvements.

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Reviewed June 1, 2014

The hotel is a great location, centrally located to everything Chicago has to offer.
I stayed here when the hotel was Hotel Sax and it has now become part of the Marriott family. It is in DESPERATE need of a major update. The hotel has no identity - it is a mishmash of unconnected ideas. The carpet is worn, wallpaper damaged & faded. Hallways are so dark it is difficult to see.
I think the staff had the best intentions there need to be some major retraining and higher levels of service standards put in place. This hotel has potential.
I am hoping with them being taken over by Marriott that some much needed money will be invested in this property. I looked at the photos on the new website and while the photographer did a great job as the pictures look nice, it doesn't look like any improvements have been made yet.
As far as I am concerned the only redeeming quality if the location.

  • Stayed: October 2013, traveled on business
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3  Thank HavePillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded June 3, 2014

Kristi,
We LOVE our location, and we’re very happy you love it too! Thank you for your feedback. We’re committed to making Hotel Chicago better than ever, and the process is already underway! We’re very excited to be scheduling a new photo shoot once we’ve completed the last few updates. So check back; we’re confident we can wow you with our improvements.

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Reviewed May 28, 2014

This was a last-minute overnight trip to Chicago. This was my first time to stay at the Hotel Chicago. It was well located for my purposes and I found most everything to be just fine. The front desk staff were both professional and pleasant. My guest room was very nice and well appointed. The bed was very comfortable. My only complaint was that the air conditioner blew right to the bed, and now, two days later, I am still suffering from a sore throat and congestion.

Stayed: May 2014, traveled with friends
Thank jney777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded May 30, 2014

We fully agree; our location is ideal. It’s fantastic to hear that our hotel team offered you excellent service and that you found your room to be comfortable. We apologize for any inconveniences you encountered due to the positioning of the A/C unit. We hope to see you again in the future.

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street,, driveway entrance on 350 N State Street, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
Price Range: $91 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer when staying at our Chicago hotel. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. Enjoy an extraordinary trip to Illinois by staying at Hotel Chicago Downtown, Autograph Collection. ... more   less 
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Also Known As:
Hotel Sax Chicago

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