Before going any further, I should state that I was in a single queen room. I was originally slated to have a room with two beds, but requested a room with one bed, as I was traveling alone. All of the king bed rooms were already booked, and so the front desk staff (they were very nice) offered me a queen bed, but did tell me that the room was smaller. I said that was fine.
That said, my experience might be far different than that of people in larger rooms at this hotel.
The bed was very comfortable. The room, as I was forewarned, was indeed small, and the decor looked a tad bit worn (the carpet, however, seemed newer than the furnishings). But all of that would have been fine. What was problematic was the lack of thought and attention that went into the bathroom area. The sink/vanity (outside of the bathroom) had a recessed light above it that seemed to be a spotlight- and was the worse possible light to put makeup on under (it created all kinds of weird shadows and unnatural lighting). Completely unusable. Thankfully there was a full length mirror on the back of the bathroom door that I could use with a somewhat decent overhead light shining down on it. The bathroom itself was very small, with just enough room for the toilet and a small walk-in shower. But that in-and-of-itself was not an issue, either. But the shower head was truly awful. It appeared to be a rainshower-style shower head, but the way it was attached to the wall didn't allow for an even distribution of pressure through the head; some of the jets weren't emitting any water at all, and others were emitting so much that it was painful to stand under the water. Really. I am not exaggerating. I ended up stepping underneath the water just long enough to get myself wet, lather up away from the shower head, quickly go back underneath to rinse off, etc. It was awful.
I'm assuming that, based upon the other reviews, the majority of the hotel's rooms are much better than mine was. But when you advertise yourself as a four-star hotel, all of the rooms should be four star. Mine most definitely was not.
Now, to be fair, I did not complain to the hotel staff, as I was on a quick one-night business trip. The little bit of service I experienced (front-desk) during my 14-hour stay was very good, and the location was convenient. But I will stay elsewhere on my next trip to Chicago; there are many high-quality hotels in the area to choose from.
- Official Description (provided by the hotel):
- The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more less
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- Also Known As:
- Hotel Sax Chicago