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“Wanna be upscale hotel”

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Hotel Chicago Downtown, Autograph Collection
Ranked #73 of 190 Hotels in Chicago
Certificate of Excellence
Boston
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Wanna be upscale hotel”
Reviewed April 16, 2014

Central location new Marriott upscale brand
16 floors but hardly any views
Trying to be upscale like a Ritz but lacking in effort
JW and Renaissance are much nicer hotels for money and overall service

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SommelierBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 21, 2014
We are very sorry that you were not impressed with your recent stay at our hotel. We are committed to making Hotel Chicago better than ever, and we have some great improvements coming. We hope to see you again in the future; we know we can wow you with our improvements.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pittsburgh, Pennsylvania
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 16, 2014

We were in Chicago overnight to see a show at the Goodman and this hotel was close, we valeted the car (which is sort of confusing to find because it's on a side street, not Dearborn and isn't clearly marked). Our room wasn't ready at 3pm check-in... in fact, it wasn't ready until 4:30pm - which we really didn't mind because we went to have some food and drink. We were called that our room was ready and we went back to the hotel and it was a traffic jam - a lot of people sitting in the lobby, presumably waiting for their rooms. The people at the front desk were extremely friendly and not the least bit frazzled and helpful.

The lobby is very dramatic and the lounge (which was closed?) was very Dark Shadows-esque.

When we got to the room, we were pleased. Very nice, clean, cool. The bathroom was great too. View was meh.

We saw the show, slept briefly and got on the road at 4am. Staff was helpful even at the early hour.

The next week - found out that it's $65 to valet your car at this hotel overnight. Which in my opinion is insane. Especially when we were literally parked for 13 hours and couldn't get into our room for an hour and a half.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jared P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 21, 2014
Jared,
We are thrilled that you enjoyed our location and your room. We sincerely apologize for any inconvenience you encountered due to your room not being ready at 3pm. We are also sorry that the cost of valet parking surprised you. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, Illinois
Level 6 Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 15, 2014

My daughter attends Loyola in Chicago so we travel to Chicago often to visit. This hotel looks great from the outside but is poorly run. When I book a 4-star hotel, I expect 4-star service but this hotel was not even close to reaching that level. We checked in late and unpacked about 10pm. Unfortunately a party was going on in the room next to us. We called the front desk but as soon as security left the party started up again. It went on until about 3am. After the first intervention by the hotel they pretty much ignored us after that. We should have asked for another room but we really thought security would handle it and then it just got so late we didn't have the energy to pack everything up and move. We left the next day to shop for the day and came back around 5pm to our room still not cleaned. When housekeeping arrived they said they were off in 15 minutes so we settled for fresh towels. We won't be staying here again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank amc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 17, 2014
We are very sorry that you were disappointed in your recent stay at our hotel. We strive to offer an exceptional experience for all our guests, and we apologize that we didn’t meet that goal for you. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you and to the opportunity to make things right.
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Willow Springs, Illinois
2 reviews
Reviewed April 14, 2014

We stayed in the famous Elwood Suite. I have to say it by far met our expectations. The suite and room view was exceptional. The hotel room, lounge and waiting area decor was exceptional. The staff was helpful, service orientated and friendly. I recommend this hotel to anyone staying downtown chicago whether it is for a weekend getaway or a business trip. The hotel, staff and accomodations allow you to unwind at the end of a busy day. I will definitely stay here again!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 17, 2014
Scott,
Thank you for the fantastic review; you’ve made our day! We are thrilled that you loved your stay with us and our fabulous Elwood Suite! We can’t wait to see you again when you next visit Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menasha, Wisconsin
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2014

Excellent location, courteous staff. Reserved under its former moniker of the Hotel Sax, opting for a Park-&-Play two-night package, so parking was never an issue. Arrived after it had taken on it's new name, the Hotel Chicago Downtown, about two months prior. Close to many downtown attractions with reasonable walking distance. My wife and I enjoyed the quiet room with lovely views, well furnished and maintained throughout & unique/playful character.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 17, 2014
Timothy,
We love your fun description of our atmosphere! It is great to hear that you and your wife loved your stay with us! Our location always keeps us smiling, and we are happy that you fully enjoyed it. We hope to see you again when you next visit Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mattoon, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 13, 2014

I have to say this hotel by far meet my expectations! Great location right in the heart of down town, within walking distance of shopping and navy pier. All staff members pleasantly helped us obtain our rooms we requested! stars from us! Thank u!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Natlie38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 17, 2014
Natlie,
Thank you for your praise of our staff! We will be sure to pass your compliments along to them; we know it will make their day. We are glad that you also enjoyed our location, and we hope to see you again soon.
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Holland
Level 4 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 13, 2014

We made reservations here through a Priceline "Name Your Own Price". I've stayed in many hotels in Chicago and this by far has been my favorite. It is centrally located and on the river. The staff was extremely friendly and helpful from the day we arrived to the day we checked out. The room was spacious and newly renovated. The bed was comfortable with a down duvet. The bathroom was big and the showers were warm. We would definitely return.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, April 17, 2014
Lisa,
It is exciting to hear that we are your new favorite Chicago hotel, thank you! We are thrilled that our staff offered you excellent service and that you loved our location and rooms. We can’t wait to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chicago Downtown, Autograph Collection

Property: Hotel Chicago Downtown, Autograph Collection
Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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