I was a little concerned about the reviews on TA but decided to give it a go. We needed a two bedroom suite and the price wasn't too bad. An old apartment building and yes the elevators are not adequate so you need to pay attention and be smart. Request a low floor and take the stairs or request a high floor so elevator after elevator doesn't pass you full of people on the way to breakfast. Breakfast was very good and the staff kept everything up as much as they could. Not sure if others were just that impatient but the longest we waited at peak time was about 5 minutes. Master bed was about as comfortable as it gets but the second bedroom was terrible. There was a female staff member with the singing voice of a star who busted into a welcome song at breakfast which I thought was a nice touch even to the stuffy crowd.
Our room had a musty smell at first and we called down and they took care of it right away, the manager sent a nice email to follow-up, very nice touch. I think you need to set expectations correctly and this place is very good. And the location, you can't beat the location and service.
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- Also Known As:
- Residence Inn Chicago Downtown Hotel Chicago
- Chicago Residence Inn