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“Wonderful New Year's Eve!”

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Hyatt Centric Chicago Magnificent Mile
Ranked #42 of 190 Hotels in Chicago
Certificate of Excellence
Naperville, Illinois
Level 2 Contributor
6 reviews
4 hotel reviews
“Wonderful New Year's Eve!”
Reviewed January 6, 2014

Upon checking in, I asked if there were any suites available for upgrade because one of our friends was going to propose to his girlfriend and we wanted to make their night special. I was promptly given an upgrade with no hassle. Even though it was New Year's Eve and other guests at the hotel were a bit rowdy, the staff was every bit as professional as I would've expected and we were able to enjoy a wonderful stay. My only complaint is that the bar closed promptly at midnight, which seemed kind of strange to me for New Year's Eve, so we weren't able to get any drinks to ring in the new year. But overall, a wonderful stay!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank jhall290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 14, 2014
Your 5 star review of the Hyatt Chicago Magnificent Mile about your wonderful New Year's Eve stay with us made my day! Our staff has been instrumental in helping many young couples get engaged and making the night a special one in so many ways! Our front office staff along with our concierge team really enjoy taking the time to help out in any way they can. Our one bedroom executive suite is the perfect place to propose as you can escape the city in this 735-square-foot completely renovated suite appointed with one king bed, pull-out sofa, living area and oversized remodeled bathroom with large vanity. High-speed wireless Internet access keeps visitors connected away from home and two 46” Flat Panel LCD HDTVs are in each suite. Please extend our congratulations to your friends!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,145 reviews from our community

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Traveler tips help you choose the right room.   Room tips (263)
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United States
Level 1 Contributor
3 reviews
Reviewed January 4, 2014

My friends and I stayed for NYE and had a great experience overall. The location was great, it was easy to get a cab, the beds were incredibly comfortable, and the rooms were quiet. However, my friend was charged $60 for making less than 6 minutes worth of phone calls to Michigan when her phone broke, which is absolutely absurd. Don't use the room phone unless it's an emergency! Overall though, great hotel.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 10, 2014
We are happy you had an excellent stay on New Year's Eve at the Hyatt Chicago Magnificent Mile! We are the newest full service Hyatt in the Streeterville neighborhood. Completely renovated as of June 2013, all areas of the hotel have been updated in an inviting, energizing and sophisticated style. The new guest rooms include a 46” flat screen Samsung LCD television, large walnut desk, and the signature Hyatt Grand Bed® in an updated, modern boutique style.
The fabulous location in the heart of Streeterville is the perfect starting point to all Chicago hot spots. The hotel is either a short walk, train or cab ride away from many enticing attractions. It is our hope that you come back again next New Year's Eve 2014! Happy New Year!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 3, 2014

We have stayed at this hotel twice now and love it. The location is great just a block from magnificent mile and all the great shopping areas, but the hotel itself is gorgeous and very clean. The most outstanding thing about this hotel is their amazing customer service. We recently had a flight that was cancelled after waiting in the airport for 13 hours. We were unable to reschedule a flight so we needed a hotel for the next two nights. We called the Hyatt and explained the situation and they were extremely accommodating for us assisting us in everyday that they could. They even provided us with cellphone charger and toiletries (which we desperately needed since the airline would not give us our luggage, SOUTHWEST). They really took the time to ensure we were comfortable and that we had everything we could need. Best service ever.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaffmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 7, 2014
We are so happy that what started out so bad ended up to be so great! The Hyatt Chicago Magnificent Mile strives to give the best customer service that we can possibly give to each and every guest who stays with us. Our staff is ready, willing and able to pitch in to assist our guests and it sounds like you needed some tender loving care after waiting in the airport for 13 hours! We keep extra supplies on hand just for those types of occasions as unfortunately many people have their luggage lost while flying to and from their destination. We like to think we can help until the luggage is found! Reach out to us when coming back to Chicago!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senatobia, Mississippi
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2014

Before booking this motel I read the reviews which were all 5's. After staying 3 nights I give this motel and their staff 10 stars! Everything was above Hyatt standards. I would stay at this motel again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Terry38668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 10, 2014
What more could we ask for? Your 5 star review says it all! A perfect Chicago experience is everything we could ask for and more. Since we recently completed a major renovation, we feel that we are now as stunning as we are convenient. Just one block from the Magnificent Mile, the hotel is surrounded by charming neighborhood restaurants, bars and shops that are hallmarks of the area's vitality. While everyone loves the renovations, the contemporary design and state-of-the-art amenities, we are most proud of the many positive comments we have received about our hotel staff. So glad you plan to stay with us again!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 2, 2014 via mobile

This hotel was very clean and quiet even on New year eve. The service is exceptional from the moment you walk in the door to the moment you leave. The front desk is very helpful finding locations to eat and such. The bell hop Freddy was very friendly and helped out a lot. The one thing to keep in mind is that it is by a hospital so you do have sirens go by very often (not any worse than NYC) so if you are a light sleeper ask to be put on the back side. It's location is prime for shopping and other attractions sky deck and such. They do not offer free wifi which is a real downer bc I hate to pay for very little use email and so on. The resturaunt was not that great. Very disappointed in the food. We had the pork blt that came our rare and VERY greasy, bread was soaked. The flat bread was ok but should have been cooked a little longer. For the price just take the time to walk around the corner to the Korean BBQ. 10x better and a great bang for your buck. You won't go wrong beds a great, we over slept so much.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Geneo1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 7, 2014
The Hyatt Grand Bed makes our guests feel we are their "home away from home" and they know they can get a really good night's sleep when they stay with us. The Hyatt Chicago Magnificent Mile thanks you for your feedback and your mention of Freddy who is just one of our fabulous bell staff was much appreciated. The next time you visit us, please make sure to take advantage of the free 30 minute internet access every 24 hours that is offered at our Escape Bar on the second floor for your emails. Come back soon!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 2, 2014

Great location, great staff, exceptionally large rooms are beautifully appointed and extremely comfortable. The beds were super nice. Can't say enough about this hotel. Definitely will stay here again! One of the best ever.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lowper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 7, 2014
At the Hyatt Chicago Magnificent Mile, we are very proud of our new guest rooms. They include a 46” flat screen Samsung LCD television, large walnut desk, and the signature Hyatt Grand Bed® in an updated, modern boutique style. Each room also comes equipped with a Dometik refrigerator, in-room safes, cordless telephones, Stereo iPod® docking station, Hyatt Plug Panels and HD television stations. We agree with you that the hotel is "top notch" and we thank you for taking the time on TripAdvisor to review your recent stay. Hope staying with us was the highlight of your visit to Chicago!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level 5 Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 2, 2014

First time at this hotel. It is one block from the Magnificent Mile. About a block and a half from Grand Lux Cafe if that helps. Valet Parking people were friendly and helpful. Front Desk person was friendly but in a very robotic way. Pool was ok. Rooms were very clean, nice tv, etc., but no microwave. Breakfast buffet in the morning was nice - came with the hotel room - all the usual suspects: eggs, bacon, potatoes, fruit, oatmeal, toast, etc. Beds were comfortable.

I did not like that the thermostat in the room would only go down to 65 degrees. I did not like that I could not open the window even a crack. Otherwise nice place to stay.

Valet parking is $60/night.

Room Tip: Valet parking is about $60/nite but if you drive around the corner I believe in either direction, ov...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 8isenuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, January 7, 2014
We are glad you had a chance to visit the Hyatt Chicago Magnificent Mile. Our location just steps from Michigan Avenue and the Magnificent Mile make us very sought-after by travelers coming to Chicago. We are a short walk to Navy Pier, the shores of Lake Michigan and the center of Chicago's business district and we are surrounded by charming neighborhood restaurants, bars and shops that are hallmarks of the area's vitality. Your nice comments about our staff will be shared with the team at our next employee meeting. We welcome the opportunity to host you again!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Chicago Magnificent Mile

Property: Hyatt Centric Chicago Magnificent Mile
Address: 633 North Saint Clair Street, Chicago, IL 60611-3234 (Formerly Wyndham Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#19 Family Hotel in Chicago
#20 Romantic Hotel in Chicago
#28 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Centric Chicago Magnificent Mile 4*
Number of rooms: 419
Official Description (provided by the hotel):
At the Hyatt Centric Chicago Magnificent Mile Hotel, you'll experience the electric energy of the Windy City with a coveted address right by Michigan Avenue. Explore all the city has to offer-from noted attractions like Navy Pier to high-end shopping along the Magnificent Mile-then relax in one of our welcoming guestrooms. The hotel's 419 guest rooms, 20,000 square ft of meeting and banquet space, trendy restaurant & lounge, lobby, indoor pool and fitness center have all received a recent dramatic renovation in customer convenience, design and furnishings. State of the art technology has been incorporated throughout the hotel. Our two magnificent ballrooms will dazzle you and are perfect for social events as well as business functions. ... more   less 
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Also Known As:
Wyndham Chicago Hotel Chicago
Chicago Wyndham

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