We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Hotel!” 5 of 5 bubbles
Review of The Westin Chicago River North

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Westin Chicago River North
Ranked #55 of 187 Hotels in Chicago
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Hotel!”
5 of 5 bubbles Reviewed May 13, 2014

The location is great - right on the river. When you walk into the hotel you are greeted with this great aroma - it smells like relaxation. The lobby and bar area have a modern, cool design. There's a back patio that you can sit on, and walk out of onto the river front. Staff is extraordinarily friendly and helpful. What do I mean by helpful? My wife forgot her iPad charger, and we asked where we could buy one, and they said "Don't buy one. We'll charge it for you!" And they did! My room was nicely designed and clean. The bed - well, in case you didn't know, the Westin is famous for its beds. Bathroom was modern and nicely appointed. Gym is well equipped with what you need during travel. I don't know about the food, but this Westin is near so many restaurants that food will be the least of your concerns - come on, it's Chicago! Highly recommend.

Room Tip: Ask for a river view.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UncleMiltieDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 15, 2014
Hello UncleMiltieDC,

Thank you for sharing this wonderful note with us. I'm delighted to see that we've earned your high marks and recommendation, but more importantly that you found your recent stay refreshing and renewing.

It was a pleasure to have you as our guest and I hope we'll be welcoming you back again soon!

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,834 reviews from our community

Traveler rating
    1,014
    582
    144
    54
    40
See reviews for
252
426
114
772
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

We stayed here for a few nights the other night.

It is in a great location as it's close to the river so to go to all the fun things on the other side of the river is easy to get to, but also super close to N Michigan shopping and all that jazz.


Our room did smell like smoke, which is strange cause there is no smoking in the rooms, there was a ton of space in our room so we were happy with that.

Our view was amazing, we were on the 10th floor, right on the river. They lady at the front desk said when we checked in that they are working on the river and does get loud so if we need to change rooms that would be no problem, but it didn't bother us. It only got really loud after we woke up and we were never in our room so we were happy as can be in our spot.

They give you an option to not have your room cleaned (doesn't change the price which is a bit silly if you ask me), but the lady was always outside of our room in the morning so we could grab some coffee from her.

Lounge looked nice, we didn't go sit in it but it seems nice and quiet.

All the people that worked there was super friendly and helpful, I would stay here again!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KQQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 15, 2014
Hello KQQ,

Thank you for sharing the gift of feedback regarding your recent stay. I'm sorry to hear that your room smelled of smoke. You are correct in thinking that all of our rooms are non-smoking rooms however on occasion guest's will choose to not abide by this rule and I’m sorry that you had followed staying in such a guest's room.

I am however delighted to see that you did enjoy your stay overall and that our staff was able to have a positive impact on your stay and your decision to return.

We look forward to seeing you again soon!

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lovettsville, Virginia
1 review
5 of 5 bubbles Reviewed May 10, 2014

I was at the Westin for 9 days last month for business. My nights were restful and I was able to workout everyday. I Irish dance and the space in the Westin workout room was perfect. Sam, the Manager helped me 5 years ago and was still there providing excellent service and a great place to workout. I look forward to the next time I am in Chicago and at the Westin.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 11, 2014
Hello Mary H,

Thank you for sharing your recent experience with us. I'm delighted to hear that you were able to have a renewing nights rest with the Heavenly Bed and that you were able to work with Sam to transform your body and work towards your fitness goals.

We are delighted to have been your home away from home for so many days last month and we look forward to welcoming you back again soon!

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
171 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed May 10, 2014

Stayed here for business. The room was really nice and overlooked the river. The internet worked really well. I had a package delivered to the hotel and it was waiting for me at the front desk when I got there.

The only negative is that the service was unbelievably slow for breakfast which was a problem because we were in quite a rush.

I would stay here again.

Stayed February 2014, traveled on business
Helpful?
Thank rachelia18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 11, 2014
Hello rachelia18,

Thank you for sharing your recent experience with us. We're proud to have been your home away from home during your recent business trip and I'm delighted to see your stay was renewing.

I sincerely apologize for the delays you experienced while dining with us and I will be sure to work with our Food and Beverage team to address these concerns quickly.

Thank you once again, and we look forward to seeing you again soon!

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 9, 2014

Quite happy with our stay, very convenient location with close access to the CTA trains. The 3pm late checkout on Sundays works out great for us since we have an evening flight out. I'll definitely keep Westin properties in mind for future weekend stays.

The only downside was that we were given a room on lower floors directly facing the Marina City parking structure, and we heard quite a bit of noise from our room. If you are planning on spending a lot of time in the room instead of out and about in the city, that would be something to keep in mind. The internet is very expensive at $15 a day.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank stardream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 10, 2014
Hello stardream,

Thank you for taking the time to share your recent experience. I'm glad to see that the complimentary 3pm late check-out on Sunday with Westin Weekend was able to extend your weekend and give you a few extra hours to unwind and renew before traveling home.

I hope that we'll have the opportunity to welcome you back again in the future, and if you have any concerns at all, especially those concerning noise please do not hesitate to reach out to me personally so that I may ensure that you encounter no such issues.

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
682 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed May 8, 2014

I was here for a business meeting. Actually came down the night before to meet with a hiring manager over breakfast about a job situation. The hotel provided a very restful nights sleep and good workout facilities. The only downside is that only valet parking is available and quite expensive

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Orso52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 10, 2014
Hello Orso52,

I'm delighted to hear that we were able to help provide a renewing night's rest before your big day!

Although valet parking is the only parking we offer on premise, we do offer self-parking with Greenway for $52 per night. The garage itself is less than a block from the hotel and provides our guests with an alternative option to valet parking.

I truly apologize if this was not relayed to you and if you have any other questions or concerns either now or in the future please do not hesitate to reach out to me personally.

Be well,
Bryan W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

Stayed here a couple of years ago, and then again this past week for five nights. Quick and efficient check-in. We stayed on the club level overlooking the river. Note that there is construction going on right now on the river, and at times it was quite loud. As we weren't in the room much and it was over at night, it didn't really bother us. But if you're sensitive to noise you may want to request the city view instead. Nice food display in the club lounge, but alcohol is not free. One small irritant is that even though we got the same glass of pinot grigio every night, they wanted to charge us something different every night... something about a new menu. ??? They only had a few wines on the menu, so not that hard to know how much it costs. Anyway, that aside, the rooms were lovely. They had a fan/humidifier in the room which was very nice. Cleaning service was friendly and asked each day what time I wanted to room cleaned. (her name is Julie) They gym is top-notch for a hotel gym, lovely, clean, and well-equipped. We have to attend this conference again next year and will stay here again.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review, May 10, 2014
Hello Jamie S,

Thank you for taking the time to share your recent experience with us. I'm delighted to hear that our staff was able to leave a lasting impression on you and that you plan to return - we can't wait!

I'd also like to thank you for bringing the pricing variations in the club to my attention as well. I will follow up with our Food and Beverage team to ensure this is resolved and presents no further confusion to yourself or any other guests.

Be well,
Bryan W
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Magnificent Mile
The Westin Michigan Avenue Chicago
Downtown / The Loop
Renaissance Chicago Downtown Hotel
Show Prices
Show Prices
Show Prices
Downtown / The Loop
LondonHouse Chicago, Curio Collection by Hilton
Near North Side
Kinzie Hotel
Kinzie Hotel
#18 of 187 in Chicago
4.5 of 5 bubbles 2,421 reviews
Downtown / The Loop
Wyndham Grand Chicago Riverfront
Show Prices
Show Prices
Show Prices

Been to The Westin Chicago River North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Chicago River North

Property: The Westin Chicago River North
Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com and Jetsetter so you can book your The Westin Chicago River North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing