Was given a lower quality room than i prepaid for without being informed just to accomodate my double bed g request. Room was not clean, run down and shower did not work properly.
Upon complain next day was offered the level of room that i prepaid with double beds.
Managent allowed a party that had 2 rooms to host a oarty next to me 12 people invilved for a max of 6 guests allowed at hotel. 5 complaints from10pm to 4 am. Next morning after speaking with same hotel manager Mr Williams he acknowledge being informed afte my 2nd complaint at 12 at night and that there were 12 people involved. Shame on you Mr Williams for ruining my weekend with my son. I could not rest when i needed to ahead of a heavy working week.
- Official Description (provided by the hotel):
- The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more less
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- Also Known As:
- The Westin Chicago River North Hotel Chicago
- Westin Chicago River North
- Chicago Westin