I stayed at the Westin Michigan Avenue Chicago from August 12 - 16, 2007. and had the worst experience of my life. Prior to this stay, I was a great fan of Westin hotels. Since this stay, I'm not sure I will ever stay at a Westin again. And I will definitely never stay at his particular hotel.
As soon as I opened the door to my room (1752), I could smell a damp, musty odor, similar to what you might expect at a cheap seaside motel. I tried to phone the front desk, but the telephone didn't work. I went back down to reception and stood in line. When I finally got to the counter and explained the situation, the front desk attendant said that the smell was to be expected because of the humidity. He was completely unsympathetic and unapologetic. He did eventually assign me to a different room (650). This one also had a similar odor but it wasn't as strong as the previous room, so I decided to grin and bear it, especially as I wasn't getting any sympathy from the hotel staff.
The next morning, when I tried to turn on a lamp, the neck of the lamp fell off in my hand. I had to reassemble the lamp myself. Then I tried to make a cup of coffee only to find that the coffee maker didn't work. The hairdryer didn't work either. It turned out that the electrical outlet in the bathroom was out of order. Also, the bathroom cabinetry was so badly scratched up, it looked like it had been vandalized. I didn't have time to report any of this as I had to get to my conference.
When I returned to my room that evening, the room stunk. It smelt as if a sewer had backed-up in the room. That was the last straw.
I waited in line for a third time at the front desk. This time I got a sypmathetic and professional member of staff (Sasha) who listened patiently, apologized, agreed that this is not what one should experience at a Westin, and re-assigned me to a "renovated" room on the other side of the hotel.
The new room (1509) was small and dark, but smelt fresh and clean. Sasha was also professional enough to phone up later that evening to make sure I had settled into the room okay. Something her colleague at the front desk didn't have the courtesy to do the first time around.
Unfortunately, this new room, was close to an elevator and was very noisy. I could hear the elevator scraping up and down the elevator shaft all night long. I could also hear everything that was happening in the hallway as if it was going on in my own room. By this point, I was fed up, frustrated and couldn't be bothered to complain any more, since there just didn't seem to be a hope in hell that anyone at this hotel would be able to resolve the situation.
It's ironic that the hotel's literature says that they hope their guests leave relaxed and refreshed and they look forward to welcoming them back again. I felt anything but refreshed and relaxed. I have never been so glad to check out of a hotel before, and you could not pay me enough to stay at this hotel again.
I have never had such a horible experience at any hotel, anywhere in the world. The Starwood Group should be ashamed that one of their properties operates at such a low standard.
It is not cheap to stay at a Westin, and one expects a certain level of comfort and service, not a smelly or noisy room, rude staff, and furniture and equipment that is falling apart. What I experienced was inexcusable.
- Official Description (provided by the hotel):
- The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Starwood, Travelocity, Hotels.com, Splitty, Booking.com, Agoda, Priceline, Orbitz, Hotwire, getaroom.com, HotelQuickly, Cancelon, Cheap Tickets, TripOnline SA and HotelsforEveryone so you can book your The Westin Michigan Avenue Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Michigan Avenue Chicago Hotel Chicago
- Westin Michigan Ave Hotel Chicago
- Westin Chicago
- Chicago Westin
- Westin Michigan Avenue Chicago