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“Great Location” 4 of 5 stars
Review of The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago
4.5 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Magnificent Mile)   |  
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Breakfast for 2 Included
Ranked #58 of 184 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Omaha, Nebraska, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location”
4 of 5 stars Reviewed July 22, 2014

This is the perfect Location on Michigan Avenue. Right across the street from John Handcock Bld, Macy's all the great shopping. We were SPG Gold members so was upgraded to a corner room which was very large, perfect with kids. Also 2 blocks from Lake Michigan, great running paths along the beach! The Hotel is working to get a club lounge which is the only reason I did not rate as excellent.

Room Tip: Corner room was very large
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kmdm22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi kmdm22,

Thank you for the wonderful comments! We are delighted that you have enjoyed your experience and that you took advantage of our location. We look forward to welcoming you back and hopefully you will return after we finish our club lounge.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,128 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (452)
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English first
Naperville, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

Nice hotel. Great. Location, one block to water tower place. Couple blocks walk to beach. There are bar and restaurants in walking distance. Hotel has a nice bar with good food. Rooms were nice size and very clean. The service was very good.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sundance366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi sundance366,

Thank you for the kind comments. We are delighted that you enjoyed our guest services and location. We hope to have the pleasure of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

The Westin was a nice hotel, with a good location, agreat view and superior service. I selected the hotel because they were the sponsor hotel for a race I was running. The whole staff was kind and supportive to runners. The highlight of the stay though was Chris the running concierge. He was in town just for the race and there as a Weston staff member to specifically support runners. It is rare to meet someone so perfectly suited for their job. He gave us advice on everything from race day transportation to running tips. He answered our zillion questions only a group of four girls could come up with and was even there to great us with a smile a 5 am when we got a nervous too early start to the morning. I will seek out sponsor hotels for every race in the future, especially if they are Westins. Good hire Westin.
For the majority of people in Chicago not for a marathon or half...this is just one example of their excellent service.
May I advise you get the deluxe lake view...worth it!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GAWhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 22, 2014
Hi GAWhit,

Thank you for the great feedback! We are so glad that you chose to stay with us during the Rock 'N' Roll Half Marathon and that Chris was such a big help to you. We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

Thank you to the wonderful staff! I was in town caring for a sick relative when he passed away, the staff was kind enough to accommodate us by keeping me in the same room and extending the stay when the hotel was sold out one night. Thank you again to the front desk staff and management.

Stayed July 2014
Helpful?
Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 22, 2014
Hello P K,

Thank you for the great comments. Please accept our sincerest sympathies for your loss. We are glad that we were able to make things easier on you, and we hope to welcome you back under better circumstances.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

Returning to the Westin as a Preferred Guest for a symposium was perfected with just a few appreciated perks: the complimentary bottled water, the free Wi-Fi and the late check-out. Not having to rush between sessions to check-out and drag the luggage about was priceless.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Madonna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 19, 2014
Hi Madonna L,

Thank you for the delightful feedback! We appreciate you taking the time to share your enjoyable trip to Chicago and we look forward to the opportunity of welcoming you back.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klamath Falls, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

I was on a short business trip on my first visit to Chicago. All of the staff were terrific - very helpful and pleasant. The surrounding area is very clean & has many interesting historical places to visit. It's a tourist area and I felt safe enough to walk by myself in the evening. I would stay there again vs. San Francisco because it was free of creepy dirty obnoxious street people.

Room Tip: Not enough experience to judge this
See more room tips
Green Features: excellent - they give a discount for being environmentally conscientous
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank CONNIE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 19, 2014
Hi CONNIE W,

Thank you for the great comments! We are delighted that you have enjoyed your visit and our location. We look forward to the opportunity of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

We look forward to SPG hotels because of the heavenly beds. I think this Westin may be cutting corners. The bed was a bit of a hammock and the sheets were anything but heavenly. I think they've reverted to the 200 thread count sandpaper variety that are anything but heavenly.
Location is great and staff friendly but I think it is a bit of a rip-off to build a following on a feature and then cut corners on it.

Green Features: offered point in return from NOT servicing room. Great idea!
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank dindee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 17, 2014
Hi dindee123,

Thank you for the helpful feedback. We have notified housekeeping about your concerns about our Heavenly beds, and we have confirmed that all of our beds and sheets are Heavenly brand. We appreciate the information so we can consider making changes to our existing beds.

Thank you and be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#36 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
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Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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