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“SPG trifecta” 5 of 5 stars
Review of The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago
Ranked #53 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Duluth, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“SPG trifecta”
5 of 5 stars Reviewed July 16, 2014

Returning to the Westin as a Preferred Guest for a symposium was perfected with just a few appreciated perks: the complimentary bottled water, the free Wi-Fi and the late check-out. Not having to rush between sessions to check-out and drag the luggage about was priceless.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Madonna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 19, 2014
Hi Madonna L,

Thank you for the delightful feedback! We appreciate you taking the time to share your enjoyable trip to Chicago and we look forward to the opportunity of welcoming you back.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (480)
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English first
Klamath Falls, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

I was on a short business trip on my first visit to Chicago. All of the staff were terrific - very helpful and pleasant. The surrounding area is very clean & has many interesting historical places to visit. It's a tourist area and I felt safe enough to walk by myself in the evening. I would stay there again vs. San Francisco because it was free of creepy dirty obnoxious street people.

Room Tip: Not enough experience to judge this
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Green Features: excellent - they give a discount for being environmentally conscientous
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank CONNIE W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 19, 2014
Hi CONNIE W,

Thank you for the great comments! We are delighted that you have enjoyed your visit and our location. We look forward to the opportunity of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

We look forward to SPG hotels because of the heavenly beds. I think this Westin may be cutting corners. The bed was a bit of a hammock and the sheets were anything but heavenly. I think they've reverted to the 200 thread count sandpaper variety that are anything but heavenly.
Location is great and staff friendly but I think it is a bit of a rip-off to build a following on a feature and then cut corners on it.

Green Features: offered point in return from NOT servicing room. Great idea!
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank dindee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 17, 2014
Hi dindee123,

Thank you for the helpful feedback. We have notified housekeeping about your concerns about our Heavenly beds, and we have confirmed that all of our beds and sheets are Heavenly brand. We appreciate the information so we can consider making changes to our existing beds.

Thank you and be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed July 15, 2014

We've been to Chicago many times and this is the first time at this Westin. The location is amazing. On the mag mile, can walk to the beach (use tunnel), quick bus to Lincoln Park Zoo, and endless eating options. The staff was super helpful - yep, forgot a tooth brush which they quickly supplied - a real one! We were upgraded upon arrival, and front desk staff was quick and efficient. Room and bathroom were very clean. Hotel was quiet and plenty of Starbucks coffee in the room. We'll be back!

Room Tip: Ask for the Water Tower Place view.
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Green Features: We always use the green option at SPG properties because it makes environmental sense. As a bonus, you get 500 points or a beverage voucher.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Lori181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 17, 2014
Hi Lori181,

Thank you for the great feedback! We are delighted that you have had such a wonderful time and we appreciate you sharing your positive story. We hope to have the pleasure of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
117 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed July 15, 2014

Stayed at this Michigan Ave Westin last week for a business trip for the second time. At check in it took the front desk person over 30 minutes to simply check me in. She had no idea what to do. I am a Starwood Gold member so all my reservation information and even credit card is in the reservation but she still could not do it. I was running late for my business meeting so I asked if there was a supervisor or manager and was told "they were all in a meeting." Maybe they were discussing how to check in a guest! Then when I finally went to my room the key did not work, so back down to the front desk for round two. So I waited and waited - and was late to an important business meeting as a result. Check out was only slightly better with a very long line this time so I just dropped off my key and walked away. I will not return and suggest you can do a lot better at other Chicago hotels.

Room Tip: Go to another hotel
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Green Features: It is standard Westin practices such as an offer to skip changing towels or cleaning the room. Not sure if it is really for environment or just to save cleaning costs
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
1 Thank jfrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 16, 2014
Hi jfrao,

Thank you for bringing this to our attention. We sincerely apologize that the front desk agent took too long to check you in. We have followed up with our management team to ensure that all of our new associates are properly trained and comfortable at the desk. We appreciate the information so we can improve.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 14, 2014

I haven't been to the Windy City in a number of years and decided to book a hotel close to my old stomping grounds when I needed to return for business. The room was expensive, even by my standards but the location is worth the after hours free time. Just steps from shopping on Michigan Ave, and a mile or so walk to Millennium Park and museums. There are numerous bars and restaurants within distance and a taxi is easily hailed right outside the hotel. If you have to go to the Loop, a cab is approximately $7.50 one way.

The staff warm and friendly as you would expect in the Midwest.

The lobby bar had a varied menu with a good selection of wine and beer, although the kitchen closes at 9pm on Sunday.

There was free wifi in the lobby and the FEDEX Kinkos on the 2nd or 3rd floor was handy when I needed to send a package back to the office. Although I am an AVIS car renter, there is a Hertz on the lobby level of the hotel.

Cab from O'Hare to the Westin was $38.

Room Tip: I had a south facing room on the corner looking straight down Michigan Ave.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Maximilian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 16, 2014
Hi Maximilian S,

Thank you for sharing your experience. We are delighted that you have enjoyed our location and our associates. We hope to have the pleasure of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
2 reviews
4 of 5 stars Reviewed July 13, 2014

Thank you Mr. Tommy, with Westin, for providing our family with excellent info on how to truly enjoy the "Chicago" experience. He pleasantly provided us many details on best places to go, how to get there, and other off the beaten path ideas...taking the "L" to the Cubbies game and experiencing Wrigley and it's neighborhood was the best ever.
The Westin was very comfortable, quiet, and safe....also was located next to a ton of things to do. Can not wait to get back. View was a little on the "plain" side (next to the wall of building next door) but we did not stay in room except for late at night so was not an issue.

Room Tip: Speak with check-in if view is an absolute must.. If not, the comfort of the room was exceptional.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 15, 2014
Hi Brian H,

Thank you for the wonderful feedback. We are delighted to share your comments with Tommy and the rest of the team. We hope to have the pleasure of welcoming you back next time you visit Chicago.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#18 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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